Use your desk phone with 3CX
The steps are much the same on every phone. Only the key names change between brands, so each section below lists the keys for Yealink, Fanvil and Snom.
Tip: the 3CX web client can make calls through your desk phone. Many people find clicking a name easier than pressing keys. See using 3CX on your computer.
Make a call
- Dial the number on the keypad. For a colleague, dial their extension.
- Press the dial key: OK on Yealink and Fanvil, ✓ on Snom D3 and D7 phones, or Dial on the Snom D865.
You can also just lift the handset and dial. The call goes through after a few seconds.
Transfer a call
There are two ways to transfer:
- Blind transfer sends the caller straight through without you speaking to the other person first.
- Attended transfer puts the caller on hold so you can check the other person is happy to take the call, then hands it over.
Blind transfer
| Phone | Steps during the call |
|---|---|
| Yealink T4 and T5 (e.g. T46U, T54W) | Press Transfer, dial the number, press B Transfer |
| Yealink T3 (e.g. T33G) | Press Trans, dial the number, press B Trans |
| Fanvil (e.g. X210, X4U, V64) | Press Xfer, dial the number, press Xfer again |
| Snom D3 and D7 (e.g. D385, D785) | Press Transfer, dial the number, press Blind Transfer |
| Snom D865 | Press Transfer, press Blind Xfer, dial the number, press Blind Xfer again |
Attended transfer
- During the call, press Transfer (Trans on a Yealink T3, Xfer on Fanvil). The caller goes on hold.
- Dial the number, then press OK to call them (Attended on Snom D3 and D7, Dial on the Snom D865).
- When they answer and agree to take it, press Transfer again (Trans on a Yealink T3, Xfer on Fanvil).
If they can’t take the call, hang up on them and your caller is still on hold. Press Resume (Retrieve on Snom) to go back to your caller.
Add someone to the call (conference)
- During the call, press Conference (Conf on Fanvil and the Yealink T3; on Snom D3 and D7 press Hold first).
- Dial the person you want to add, then press OK to call them (✓ on Snom D3 and D7, Dial on the Snom D865).
- When they answer, press Conference again (Conf on Fanvil and the Yealink T3, Conference on Snom D3 and D7, Join on the Snom D865).
A conference on the phone itself holds up to five people on Yealink and up to six on Fanvil, including you. For bigger calls, use a 3CX conference from the web client or the app.
Check your voicemail
On your own phone: press the Message key (often an envelope) and follow the prompts.
From any phone in the office:
- Dial 999, then press #.
- Enter your extension number when asked.
- Enter your voicemail PIN, then press #.
- Follow the prompts to play or delete messages.
From outside the office: call the voicemail access number your administrator gave you, enter your extension number, then your PIN and #.
Forgotten your PIN? See change your voicemail PIN.
Other models
Older or other models may label the keys differently, but the order of steps is the same. 3CX has step-by-step guides with pictures for each phone: 3CX desk phone guides.
If a key does nothing, or the phone shows “No service” or “Registration failed”, log a support request and tell us the phone model and your extension.