One National Number. Every Customer Reached.
Give your business a professional, Australia-wide presence with a 1300 or 1800 number, backed by intelligent routing, detailed call analytics and Summit's own network.
- Talk to someone who can fix it, not just log it
- Internet, phones and mobile on one bill
- We tell you what you need, not what we would rather sell
Overview
A 1300 or 1800 number gives your business a single, memorable point of contact that works from anywhere in Australia. Callers from Sydney, Perth, Brisbane or regional Queensland all dial the same number and reach your business, whether you are a one-person operation or a national franchise.
1300 numbers charge callers a local rate, making it affordable for customers to call you from anywhere in the country. 1800 numbers are completely free for the caller, which is ideal for support lines, sales enquiries and any situation where you want to remove every barrier to a customer picking up the phone.
Behind that one number, Summit gives you intelligent call routing that directs calls based on time of day, caller location, staff availability and custom rules. Paired with detailed call analytics, your inbound number becomes more than a phone number. It becomes a tool for understanding how your customers reach you and how your team responds.
Key Benefits
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National Presence, Local Feel
A 1300 or 1800 number tells customers you are a serious, Australia-wide business, even if you operate from a single office. Callers from any state or territory dial the same number without worrying about long-distance charges. It is the simplest way to project a professional, national image.
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Never Miss a Call
Intelligent routing ensures calls always reach someone. Configure overflow routing so if your reception team is busy, calls ring through to another team member, a mobile or a voicemail box. Time-based routing sends after-hours calls to the right destination automatically. Every call is accounted for.
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Smart Call Routing
Route calls based on the rules that matter to your business. Time-of-day routing handles business hours, after hours, weekends and public holidays. Location-based routing sends callers to their nearest branch. Overflow routing kicks in when lines are busy. You define the rules; Summit makes them work.
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Detailed Call Analytics
See exactly how many calls you receive, when they come in, how long they last, and where they originate. Use this data to staff your phones more effectively, measure marketing campaign response, and identify patterns in customer behaviour. Knowledge that was once invisible becomes actionable.
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Marketing Trackability
Assign different 1300 or 1800 numbers to different marketing campaigns: one for your website, one for print advertising, one for a specific promotion. Track which channels generate the most calls and allocate your marketing spend based on real data rather than guesswork.
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Memorable and Portable
1300 and 1800 numbers are not tied to a physical location or a specific phone line. If you move offices, add locations or change your underlying phone system, your number stays the same. Choose a phoneword or a memorable number sequence to make it easy for customers to remember.
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Low Cost for Callers
1300 numbers cost callers only a local call rate from any Australian landline. 1800 numbers are completely free for the caller. Either way, you remove the cost barrier that might otherwise stop a customer from calling.
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Works with Any Phone System
Your 1300 or 1800 number routes to whatever answering point you choose: a landline, a mobile, a PBX extension, our cloud phone system system or a call centre. Change the destination at any time without changing the number.
How It Works
- 1 Choose your number type
Choose your number type
Select a 1300 (local rate) or 1800 (free call) number. If you want a 13 number (shorter, six-digit format for high-volume businesses), we can arrange that too. Choose a new number from our available inventory, or port an existing number to Summit.
- 2 Set up your routing rules
Set up your routing rules
Tell us how you want calls handled. Summit configures time-based routing, location-based routing, overflow rules, and any custom logic your business requires.
- 3 Go live
Go live
Your number is activated on Summit's network and calls begin routing according to your rules. There is no hardware to install and no changes needed to your existing phones or PBX.
- 4 Monitor and optimise
Monitor and optimise
Use call analytics to track performance. Adjust routing rules at any time as your business needs change: add new destinations, modify time schedules, or redirect calls for a specific campaign.
Features
Number Types
- 1300 Numbers
- : Local rate from anywhere in Australia; the most popular choice for business
- 1800 Numbers
- : Free call for the caller; ideal for support lines, sales enquiries and customer service
- 13 Numbers
- : Six-digit short numbers for high-recognition, high-volume businesses
Call Routing
- Time-Based Routing
- : Route calls differently during business hours, after hours, weekends and public holidays
- Location-Based Routing
- : Direct callers to their nearest office or branch based on the originating area code
- Overflow Routing
- : If the primary destination is busy or unanswered, automatically route to the next available person or group
- Percentage-Based Routing
- : Split calls across multiple destinations by percentage for load balancing or A/B testing
- Sequential Routing
- : Ring destinations in a defined order until someone answers
- Failover Routing
- : Automatically redirect calls to an alternate number if the primary destination is unreachable
Analytics & Reporting
- Call Volume Reports
- : Daily, weekly and monthly call volume summaries
- Call Duration Analysis
- : Average and total call duration by time period
- Caller Origin Tracking
- : See where your calls are coming from geographically
- Peak Time Analysis
- : Identify your busiest call periods to optimise staffing
- Missed Call Reporting
- : Track calls that went unanswered to identify gaps in your coverage
Number Management
- Number Porting
- : Bring your existing 1300 or 1800 number to Summit
- Multiple Numbers
- : Run multiple inbound numbers for different campaigns, departments or brands
- Custom Greetings
- : Play a recorded message or on-hold announcement before connecting the caller
- Whisper Announcements
- : A brief message played to the answering staff member identifying which campaign the call relates to
Use Cases
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The National Brand with Local Offices
A franchise group with branches in Melbourne, Sydney, Brisbane and Adelaide uses a single 1300 number. Location-based routing sends each caller to their nearest office automatically. After hours, all calls route to a central voicemail box, and the analytics dashboard shows call volume by region to help the national team allocate resources.
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The Marketing-Driven Business
Marketing & MediaAn e-commerce company runs simultaneous campaigns across Google Ads, radio and direct mail. Each campaign has its own 1300 number, and the analytics show exactly how many calls each channel generates. The marketing team reallocates budget from underperforming channels to the ones that are actually ringing the phone.
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The Small Business with Big Aspirations
Lawyers & AccountantsA two-person consultancy wants to look and feel like a larger firm. A 1300 number with a professional IVR greeting, time-based routing to business hours and after-hours voicemail, and overflow to mobile gives them the presence of a much bigger operation. Clients never know, or need to know, that there are only two desks.
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The Support and Service Team
A software company provides a 1800 free-call support line to remove any friction from customers reporting issues. Calls route to the support desk during business hours and to an on-call mobile after hours. Missed call reporting ensures every unanswered call is followed up the next business day.
Your situation not on this list? Tell us what you run or call 1300 049 749 and we will tell you honestly whether we can help.
Not sure which option is right for your business?
Book a short call with one of our network specialists. Tell them how your business actually runs and they will tell you which access technology suits it, which ones do not, and why. If the cheaper option is the right one, they will say so.
Why Choose Summit for 1300/1800 Numbers
- 01
Part of Your Complete Communications Stack
When Summit provides your internet, phone system and inbound numbers, everything works together. Your 1300 number routes to your our hosted phone system, which runs on your Summit internet connection with QoS prioritisation. One provider, one integrated system, no gaps.
- 02
Flexible Routing You Actually Control
Summit gives you routing rules that match the way your business operates, not a one-size-fits-all template. And when your needs change, updating the routing is straightforward and fast.
- 03
Support That Can Actually Fix It
Questions about your routing, your analytics, or your bill? Call our own support team. We are here to help, and we understand how your inbound numbers fit into the bigger picture of your business communications.
- 04
No Lock-In on Numbers
Your 1300 or 1800 number belongs to you. If you ever decide to leave Summit, you take your number with you. We believe in earning your business every month, not locking you in with number portability barriers.
Other services businesses pair this with
Bundle them on one bill →Why Australian Businesses Choose Summit Internet
The Summit Team have always been a pleasure to work with; we highly recommend their services. Thank you for the continued support.
Paul Braithwaite
3 months ago
We recently moved our dental practice over to Summit for phone services, and the experience has been excellent from start to finish. The team has been responsive, professional, and incredibly helpful throughout the entire setup process. The transition was smooth, any issues were addressed promptly, and communication was always clear and efficient. Reliable phones and internet are essential for a busy practice like ours, and Summit has delivered exactly that. A special thank you to Michael for his patience and ongoing assistance during the transition. Highly recommend Summit to any business looking for reliable service and great customer support.Read more
Elli Darabi
3 months ago
The best service !!! Got issue fixed out by Greg ^^
白大倫
3 months ago
The whole team at Summit have been great from the initial onboarding to the rapid responses from Max when we need to make changes or additions to our services. Can't recommend them enough!
Aaron Klaver
3 months ago
As the I.T. Manager for Hydronic Systems Australia, Summit helps provide me and our companies with consistently stable Business Grade Internet, backed up by a dedicated Fixed Wireless Broadband connection. They also saved us a serious amount of money on our mobile phone bills. We have had no serious issues, and our business has been rock-solid under there great service. Highly Recommended.Read more
James Paterson
4 months ago
Prompt and efficient service. Highly recommend
Elliot Bell
4 months ago
We now use Summit across our real estate network. Great family business, reliable and their attention to detail is outstanding. Highly recommend.
Ryan Bell
4 months ago
As a reseller, we primarily work with Summit’s 4G services and have been very impressed. The plans are affordable, flexible, and well suited to our customers—especially for internet failover solutions. The sales and support teams are responsive and genuinely helpful, which is why we’re proud to partner with Summit Internet. We happily recommend them.Read more
Mal Skinner
4 months ago
After working with another ISP for several months to deliver a critical internet service for a major international sporting event, we were ultimately advised that the required upgrade was unlikely to be completed prior to event week. This left us facing a significant risk to service delivery. After exhausting all other options (and a few sleepless nights) we came across Summit Internet. From the initial conversation, Allan immediately understood the severity of the situation and quickly engaged his technical delivery team. Michael “Radar” was on site within days to assess and finalise a solution. Despite challenging conditions, including large trees and other obstructions, he worked tirelessly to design and implement an alternative approach. Leveraging an adjacent building, a temporary NBN connection, and a wireless link into the comms room, the solution was delivered within 24 hours of the initial site visit. Not only was the outcome faster than expected, but it was also more cost effective and delivered higher speeds than originally promised by the previous ISP. Over the course of the event, the service handled terabytes of data and supported hundreds of concurrent users without a single speed or performance issue. I cannot thank Summit Internet, particularly Allan and Radar enough for their exceptional service, technical expertise, and commitment to delivering under pressure. Highly recommended.Read more
Adam Hastie
4 months ago
Fausto and the staff at Summit are amazing. We have had nothing but fantastic service from start up to problem solving issues. The system is easy to use. Would highly recommend this service provider.
Jo Bodhankar
4 months ago
Summit internet recently set my small business up with a local land line number and a soft phone that runs off an app on my mobile - getting my personal phone number off the internet and being able to distinguish between business and personal calls is a game changer. Whole process took less than a week, and is super cost effective. Highly recommend.Read more
Alex Holly
6 months ago
Great service, efficient and smooth from start to finish!
Marija Cavlina
9 months ago
Reviews from Google. Read all reviews on Google
Frequently asked questions
What is the difference between 1300, 1800 and 13 numbers?
Can I choose a specific number or phoneword?
Can I port my existing 1300 or 1800 number to Summit?
Where can calls be routed to?
How quickly can I get a number set up?
Can I see call statistics?
What does it cost the caller?
Can I use a 1300/1800 number with our hosted PBX?
Get a Professional Business Number Today
A 1300 or 1800 number gives your business national reach and professional credibility. Let Summit set it up with the routing your business needs.
Call 1300 049 749 or request a callback · Mon-Fri 9AM-5PM AEST