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Summit Internet
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Connectivity for Providers Who Are On Call Around the Clock

Rostering, claiming, progress notes and on-call phones all live in the cloud now, which means an outage doesn't inconvenience your office, it stops shifts being filled and claims being lodged. Summit connects head office, your SIL houses and your support workers in the field, with phones that reach the on-call staff member at 2am and one team in Australia to ring when something needs fixing.

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The Connectivity Challenge

Disability support is a 24-hour business with a workforce that is almost never in the office. That combination puts more weight on connectivity than most providers realise until the day it fails.

Start with rostering. Whether you run ShiftCare, Brevity, Lumary, Careview or one of the dozen other platforms in this sector, it's cloud-based, and your support workers interact with it from their phones in participants' homes and in the community. They clock on and off against it, read shift notes on the way in, and complete progress notes at the end. When the platform can't be reached, a support worker standing at a participant's front door has no way to confirm they're rostered, no shift notes and no way to record what happened. The shift still has to be delivered, so it gets done on paper and reconciled later, which is exactly the sort of gap an auditor asks about.

Then there's claiming. Payments come through the NDIS portal, and every service delivered has to be claimed before it becomes revenue. Providers on tight margins are often claiming weekly or fortnightly, and the claiming run is one of the few genuinely deadline-bound office tasks in the business. An outage during that window doesn't just delay a task, it delays cash flow into a business that has payroll running on a fixed cycle regardless.

The phones are the part providers underestimate most. In this sector a missed call isn't a lost sale, it's a participant or a family who needed something and couldn't reach anyone. Add the on-call obligation: outside business hours, calls need to reach whoever is rostered on tonight, and that person changes daily. Most providers handle this by publishing a mobile number, or by diverting the office line to whichever staff member remembers to set it up. Both approaches fail the same way, quietly, at the worst possible time, and nobody discovers it until a call goes unanswered at 2am.

Multi-site is the normal state of this industry rather than the exception. A provider might have a head office, three or four supported independent living houses, a day program venue and staff working across the whole metropolitan area. The houses in particular tend to get treated as domestic premises: a consumer internet plan in someone's name, a router in a hallway cupboard, no monitoring and no backup. Then a participant's assistive technology, a medication management system or the house's own phone stops working, and the on-call coordinator is troubleshooting a residential connection at midnight.

Growth compounds all of this. Providers in this sector scale in steps, not curves: a new house, a new program, a tender won, twenty new participants. Each step adds a site, a set of phones and a group of workers, and if every one of those is arranged ad hoc with whoever was cheapest that month, you end up with a different provider, a different bill and a different support number for each location.

And underneath everything sits the obligation to look after participant information properly. Progress notes, incident records, behaviour support plans and health information are among the most sensitive records any small business holds, and the NDIS Practice Standards expect them to be managed securely, retained and produced at audit. That is a genuine constraint on how your systems connect, not just an IT preference.

How Summit Helps NDIS Providers

  • Connections That Keep Rostering and Claiming Available

    Your rostering platform and the NDIS portal are the two systems your business cannot operate without, and both are somebody else's website. What you control is the connection to them.

    Summit's fixed wireless network runs on our own infrastructure within our Melbourne coverage footprint, which means we are not reselling a connection and pointing at someone else when it degrades. Where NBN is the right fit for a site, we supply that with a static IP. Either way you get a business service with business support behind it, rather than a consumer plan with a call queue.

  • 4G Backup, Because Shifts Don't Pause for an Outage

    Backup connectivity matters more in this sector than in most, because your operational load doesn't drop when the internet does. Support workers still arrive, participants still need support and the claiming deadline doesn't move.

    Summit's 4G backup fails over automatically when the primary connection drops. Rostering, claiming, phones and email keep working, and the outage becomes something you find out about from us rather than from a support worker who can't clock on.

  • After-Hours On-Call Routing That Doesn't Depend on Anyone Remembering

    This is the single highest-value thing we do for providers in this sector. Summit's cloud phone system can route your after-hours calls to whoever is on call tonight, on a schedule you set, without anyone having to divert a phone at the end of the day.

    • Time-based routing: business-hours calls ring reception, after-hours calls go straight to the on-call mobile
    • Ring groups: an urgent call rings two or three phones at once, so a missed call needs several people to miss it
    • Escalation: if the first on-call phone doesn't answer within a set time, the call moves to the next person automatically
    • A single 1300 number: one number on your website, your service agreements and your fridge magnets, routing differently by time of day without the caller knowing
    • Voicemail to email: a message left overnight is in the inbox of whoever needs it, timestamped
    • Call recording: available where you need a record of what was said and when, which matters when an incident is reviewed weeks later

    Changing who is on call becomes a roster change, not an IT task.

  • Every Site on One Account, Including the Houses

    We connect SIL houses, day programs and head office on the same account, with the same support path and one bill. A house gets a business-grade service and a phone that is part of your phone system, not a residential plan in a coordinator's name.

    That changes the midnight scenario. When something goes wrong at a house, your on-call coordinator rings Summit about a service we provisioned and can see, rather than trying to authenticate as the account holder on a consumer connection somebody set up two years ago.

  • Mobile SIMs for a Workforce That Works in Other People's Homes

    Support workers, coordinators and allied health staff spend their day in participants' homes and out in the community. They need data that works there, not just in the office: rostering apps, progress notes, incident reporting, evidence photos and telehealth sessions from a participant's living room.

    Summit's business mobile SIM plans run on a national network reaching 98.8% of the Australian population, so coverage holds up across the metropolitan spread your teams cover and out into regional areas. Managed on your account and your bill, which also means a departing worker's SIM is your asset to reassign.

  • Room to Add the Next House Without Starting Again

    When you win a tender or open a new house, the connectivity is a variation on an account we already manage rather than a fresh procurement exercise. Same provider, same phone system, same bill, one more site. Within our fixed wireless footprint we connect a new site in 10 days or your first month is free.

Services That Matter to NDIS Providers

Everything below comes from Summit on one account, one bill and one number to ring. Tap any one for the detail.

Talk to an expert

Not sure which option is right for your business?

Book a short call with one of our network specialists. Tell them how your business actually runs and they will tell you which access technology suits it, which ones do not, and why. If the cheaper option is the right one, they will say so.

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Why NDIS Providers Choose Summit

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    We Design Around Being On Call, Not Around Office Hours

    Most phone systems are sold to businesses that close at five. The features that matter to a disability support provider are the ones that operate when the office is empty: time-based routing, escalation between on-call phones, and voicemail that reaches the right person overnight. That is where we start the conversation with providers in this sector.

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    Business-Grade Service at the Houses

    A supported independent living house is a workplace and part of your service delivery, even though it looks like a home. Putting it on a business connection with monitoring, backup and a support path you can actually use is the difference between a 20-minute fix and a coordinator troubleshooting a hallway router at midnight.

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    One Provider Across Head Office, Houses and Workers

    Internet, phones, on-call routing, numbers and mobile SIMs all from Summit, on one bill, with one number to ring. For an organisation whose administrative capacity is genuinely finite and whose margins are set by price limits rather than by what you charge, removing four vendor relationships is worth real money.

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    Our Own Network and a Team You Can Reach

    Summit has been an independent Australian carrier since August 2000, holding ACMA Carrier Licence #388. On fixed wireless we own the network, so a fault is ours to fix rather than ours to log with someone else. When you ring, you reach our own team, and you can escalate.

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    We Won't Oversell You

    Some sites need fibre and some need a 4G service in a cupboard. A provider running eight support workers off one office doesn't need what a 200-staff organisation needs. We'll tell you which of these you are, including when the honest answer is the cheaper option.

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Why Australian Businesses Choose Summit Internet

  • The Summit Team have always been a pleasure to work with; we highly recommend their services. Thank you for the continued support.

    Paul Braithwaite

    3 months ago

  • We recently moved our dental practice over to Summit for phone services, and the experience has been excellent from start to finish. The team has been responsive, professional, and incredibly helpful throughout the entire setup process. The transition was smooth, any issues were addressed promptly, and communication was always clear and efficient. Reliable phones and internet are essential for a busy practice like ours, and Summit has delivered exactly that. A special thank you to Michael for his patience and ongoing assistance during the transition. Highly recommend Summit to any business looking for reliable service and great customer support.Read more

    Elli Darabi

    3 months ago

  • The best service !!! Got issue fixed out by Greg ^^

    白大倫

    3 months ago

  • The whole team at Summit have been great from the initial onboarding to the rapid responses from Max when we need to make changes or additions to our services. Can't recommend them enough!

    Aaron Klaver

    3 months ago

  • As the I.T. Manager for Hydronic Systems Australia, Summit helps provide me and our companies with consistently stable Business Grade Internet, backed up by a dedicated Fixed Wireless Broadband connection. They also saved us a serious amount of money on our mobile phone bills. We have had no serious issues, and our business has been rock-solid under there great service. Highly Recommended.Read more

    James Paterson

    4 months ago

  • Prompt and efficient service. Highly recommend

    Elliot Bell

    4 months ago

  • We now use Summit across our real estate network. Great family business, reliable and their attention to detail is outstanding. Highly recommend.

    Ryan Bell

    4 months ago

  • As a reseller, we primarily work with Summit’s 4G services and have been very impressed. The plans are affordable, flexible, and well suited to our customers—especially for internet failover solutions. The sales and support teams are responsive and genuinely helpful, which is why we’re proud to partner with Summit Internet. We happily recommend them.Read more

    Mal Skinner

    4 months ago

  • After working with another ISP for several months to deliver a critical internet service for a major international sporting event, we were ultimately advised that the required upgrade was unlikely to be completed prior to event week. This left us facing a significant risk to service delivery. After exhausting all other options (and a few sleepless nights) we came across Summit Internet. From the initial conversation, Allan immediately understood the severity of the situation and quickly engaged his technical delivery team. Michael “Radar” was on site within days to assess and finalise a solution. Despite challenging conditions, including large trees and other obstructions, he worked tirelessly to design and implement an alternative approach. Leveraging an adjacent building, a temporary NBN connection, and a wireless link into the comms room, the solution was delivered within 24 hours of the initial site visit. Not only was the outcome faster than expected, but it was also more cost effective and delivered higher speeds than originally promised by the previous ISP. Over the course of the event, the service handled terabytes of data and supported hundreds of concurrent users without a single speed or performance issue. I cannot thank Summit Internet, particularly Allan and Radar enough for their exceptional service, technical expertise, and commitment to delivering under pressure. Highly recommended.Read more

    Adam Hastie

    4 months ago

  • Fausto and the staff at Summit are amazing. We have had nothing but fantastic service from start up to problem solving issues. The system is easy to use. Would highly recommend this service provider.

    Jo Bodhankar

    4 months ago

  • Summit internet recently set my small business up with a local land line number and a soft phone that runs off an app on my mobile - getting my personal phone number off the internet and being able to distinguish between business and personal calls is a game changer. Whole process took less than a week, and is super cost effective. Highly recommend.Read more

    Alex Holly

    6 months ago

  • Great service, efficient and smooth from start to finish!

    Marija Cavlina

    9 months ago

Reviews from Google. Read all reviews on Google

Frequently asked questions

Can you handle after-hours on-call routing that changes every day?
Yes, and it's the most common reason providers in this sector come to us. Summit's hosted phone system routes calls by time of day, so after-hours calls go to the on-call phone automatically with no diversion to set. Calls can ring several phones at once and escalate to the next person if unanswered. Updating who is on call is a change to the roster in the system, not a job for whoever locks up.
Do you connect supported independent living houses?
Yes. Houses go on the same account as head office with a business-grade service, and the house phone can be part of your phone system with its own extension. This matters when something fails: you're calling your provider about a service on your account rather than trying to get support on a consumer plan in a staff member's name.
What happens to rostering and claiming if the internet goes down?
Summit's 4G backup activates automatically when it detects a primary outage, so cloud rostering, the NDIS portal, phones and email keep working over the backup link. Support workers can still clock on and complete notes, and a claiming run in progress isn't interrupted. We'd rather you heard about an outage from us afterwards than from a worker who couldn't start a shift.
Our support workers are in participants' homes all day. Will mobile data work there?
Summit's business mobile SIMs run on a national network covering 98.8% of the Australian population, which holds up across suburban and regional areas where your teams work. Because the SIMs are on your account, you control and reassign them as staff change, and the data sits on the same bill as your office services.
We're opening another house next month. How quickly can you connect it?
Within our Melbourne fixed wireless coverage area we connect a site in 10 days or your first month is free. Where a site needs NBN or fibre, lead times depend on what's already at the address, so tell us as early as you can and we'll tell you honestly what's achievable and what to do in the meantime, which is usually a 4G service to get you operating from day one.
Does using Summit help with our NDIS Practice Standards obligations?
It supports them; it doesn't discharge them. Your obligations around participant information, records and continuity of supports sit with you, and no telco can take them on. What we provide is the infrastructure those obligations rest on: a static IP for secure access to your systems, private connectivity between sites, backup so records and supports stay available during an outage, and call recording where you need a record of a conversation. We're happy to document how your services are configured if your auditor asks.
Is internet or phone service claimable against participant funding?
No, and be careful with anyone who suggests otherwise. Your organisation's internet and phones are a business operating expense, the same as your rent or your accounting software. Assistive technology and consumables funded in a participant's plan are a separate matter between the participant, their plan and their supports.
We're a sole trader or a small provider. Are we too small for Summit?
No. A significant share of registered providers are small operations, and a sole trader delivering supports and doing their own claiming benefits most from a phone system that presents professionally and routes after-hours calls sensibly. You get the same hosted phone features a large provider gets, sized and priced for one or two users.
Can you work with our IT provider?
Yes, and we'd prefer to. We handle the carriage services, the phone system and the numbers; your IT provider handles devices, systems and security. We'll talk to them directly about the technical configuration so you aren't relaying messages between two vendors.
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Your Participants Can Reach You at 2am. Make Sure the Phones Can Too.

Talk to Summit about after-hours on-call routing, business-grade connections at your houses, backup that keeps rostering and claiming available, and mobile data for workers in the field. One provider, one bill, one number to ring.

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