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Summit Internet
Optus Loop customers

Optus Loop Is Moving to RingCentral. Compare Before You Are Moved.

Optus is upgrading Optus Loop customers to a new platform, Optus Loop with RingCentral, on dates Optus sets. If you are going to learn a new app, new logins and a new admin portal anyway, make it a deliberate choice. Summit's dedicated migration team moves you to our own cloud phone system and ports your local numbers free.

Claim Free Number Porting Call 1300 049 749

One-time offer for Optus customers

Free local number porting when you move your Optus Loop service

Step 1 of 2: your details
Which Optus service do you have? *

Offer: free porting of local (geographic) numbers attached to your Optus service when you move to a Summit voice plan. 1300, 1800 and 13 numbers excluded. Expires 30 August 2027 unless extended.

Would rather talk? Call 1300 049 749

Overview

Optus Loop is Optus's cloud phone system for small and medium businesses. Optus's support page explains what is happening to it: "Optus Loop is being updated to a more advanced platform, Optus Loop with RingCentral which will provide your business with greater functionality and more advanced features."

Optus says your numbers, bill and contract stay the same, and that most upgrades need no action from you. It also says the upgrade date range is set out in the communication Optus sent you. So this is not a shutdown, and nobody should tell you otherwise. It is a platform change, on Optus's timetable.

According to Optus's own upgrade FAQ, here is what does and does not come across:

On the move to Optus Loop with RingCentral What Optus says
Phone numbers Will not change
Bill and contract Unchanged
User permissions, phone configurations, speed dials Remain after the upgrade
Dubber call recordings Retained
Historical and saved messages, call logs, personal contacts Not carried over, and lost at upgrade
Passwords Do not transfer; your email address becomes your login
Handsets Some customers may need to update them

Optus's Loop support hub also lists several Yealink handset models, including the T41S, T42S, T46S, T48S, W60P and W69P, with a manufacturer end-of-life date of 31 March 2027, and others already end of life.

If you are about to learn a new app, a new admin portal and possibly new handsets anyway, it is the natural moment to ask whether you would rather make that change with a provider you choose. Summit Internet is an independent Australian carrier (ACMA Carrier Licence #388) and is not affiliated with Optus or RingCentral.

Key Benefits

  • A Change You Choose, Not One You Are Given

    Optus sets the date range for your upgrade. Moving to Summit means you choose the provider, the platform and the cutover day, planned around your business rather than a notification.

  • Free Local Number Porting

    Move your Optus Loop service to a Summit voice plan and we port the local numbers attached to your Optus service with no porting fee. A one-time offer, available until 30 August 2027 unless extended.

  • A Dedicated Migration Team

    Your move is run by Summit's dedicated migration team, not a general sales queue. They map your current call flows, users and handsets before anything changes, and stay with you through cutover.

  • Your Contacts and Call Flows, Rebuilt Properly

    Optus says saved messages, call logs and personal contacts will not move to the new platform. Our team rebuilds your auto attendant, ring groups and routing on Summit, and helps you export what matters before you leave.

  • Phone System and Network From One Carrier

    Summit runs the phone system and the voice network it rides on. Add a Summit internet connection and we prioritise voice traffic end to end, with one support number for both.

  • nbn + 4G Backup + Phones in One Bundle

    Pair your new phone system with business nbn and automatic 4G backup, so calls keep working when the nbn drops, all on one Summit invoice.

  • Every Feature Included

    Auto attendant, ring groups, call queues, voicemail to email, call recording, mobile and desktop apps: all in one per-user price, with no feature tiers.

  • Handsets Ready on Arrival

    Need new handsets? We preconfigure and ship them with your extensions and call flows already set up, so they work as soon as they are plugged in.

How It Works

  1. 1 Submit your enquiry

    Fill in the form above or call 1300 049 749. Tell us how many staff take calls, which numbers you want to keep and when your Optus contract ends.

  2. 2 Our dedicated migration team calls you

    A specialist discusses your requirements: your current call flows, users, handsets and contract position, so the move lands at the right time.

  3. 3 Choose physical handsets or go softphone only

    Select how many desk or cordless handsets you need, or go softphone only and take calls on the Summit app on your mobile and computer.

  4. 4 We preconfigure and ship your new hardware

    Your handsets, and your nbn and 4G backup hardware if you bundle internet, arrive preconfigured with your extensions, auto attendant and ring groups set up.

  5. 5 Migration support from our dedicated team

    We port your local numbers on the day you choose, test inbound and outbound calls with you, and then tell you what to cancel with Optus and when. Do not cancel first: only active numbers can be ported.

Features

What You Get With Summit

Cloud phone system
: Summit hosted PBX with auto attendant, ring groups, queues and voicemail to email.
Apps on every device
: Make and take calls on your business number from mobile, desktop or browser.
Free local number porting
: Local numbers on your Optus service ported with no porting fee.
Handsets or softphone only
: Desk phones, cordless DECT handsets, or apps only.
Optional nbn + 4G backup
: Business nbn with automatic 4G failover on the same invoice.

What Your Migration Team Handles

Call flow mapping
: Your current Optus Loop set-up documented before anything changes.
Contract timing
: Cutover planned around your Optus contract end date.
Porting paperwork
: Port request prepared against your Optus account details.
Cutover testing
: Inbound, outbound, transfers, voicemail and queues tested with you.
Optus exit guidance
: What to cancel, when, and how to avoid paying for both longer than necessary.
Talk to an expert

Learning a new phone platform anyway?

Optus is moving Loop customers to RingCentral on its own timetable. Move to Summit on yours, with a dedicated migration team and your local numbers ported free.

Claim free number porting Call 1300 049 749

Hosted PBX or Microsoft Teams Calling?

Most Optus Loop businesses land on one of two options. Your migration specialist will recommend one based on how your team actually takes calls.

Summit Hosted PBX

Best for
Businesses that answer on desk or cordless phones and the mobile app.
How it works
A complete cloud phone system managed from a web portal.
Pricing
From $15 per user per month, every feature included.
Good to know
The closest like-for-like move from Optus Loop.

Summit Microsoft Teams Calling

Best for
Teams that already work in Microsoft 365 all day.
How it works
Summit connects its voice network to your Microsoft tenant, so staff call from Teams.
Licensing
Requires a Microsoft licence that includes Teams Phone.
Good to know
Desk phones optional; most staff use a headset and the Teams app.
See Summit Microsoft Teams Calling

Why Choose Summit

  • 01

    One Company for the Platform and the Network

    Summit holds ACMA Carrier Licence #388 and runs its own voice network. The phone system and the network under it are ours, so problems get fixed rather than passed around.

  • 02

    Business Only

    We do not sell residential services. Our support is built around businesses whose phones are their front door.

  • 03

    People Who Can Action It

    Talk to someone who can actually make the change, not read you a list of plans.

  • 04

    In Business Since 2000

    Summit has served Australian businesses since 2000, and we treat a platform move as a project with a plan, not a sales call.

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Why Australian Businesses Choose Summit Internet

  • Great business and service provider. Highly recommended.

    Nabil Salameh

    last month

  • The Summit Team have always been a pleasure to work with; we highly recommend their services. Thank you for the continued support.

    Paul Braithwaite

    5 months ago

  • We recently moved our dental practice over to Summit for phone services, and the experience has been excellent from start to finish. The team has been responsive, professional, and incredibly helpful throughout the entire setup process. The transition was smooth, any issues were addressed promptly, and communication was always clear and efficient. Reliable phones and internet are essential for a busy practice like ours, and Summit has delivered exactly that. A special thank you to Michael for his patience and ongoing assistance during the transition. Highly recommend Summit to any business looking for reliable service and great customer support.Read more

    Elli Darabi

    5 months ago

  • The best service !!! Got issue fixed out by Greg ^^

    白大倫

    5 months ago

  • The whole team at Summit have been great from the initial onboarding to the rapid responses from Max when we need to make changes or additions to our services. Can't recommend them enough!

    Aaron Klaver

    5 months ago

  • As the I.T. Manager for Hydronic Systems Australia, Summit helps provide me and our companies with consistently stable Business Grade Internet, backed up by a dedicated Fixed Wireless Broadband connection. They also saved us a serious amount of money on our mobile phone bills. We have had no serious issues, and our business has been rock-solid under there great service. Highly Recommended.Read more

    James Paterson

    6 months ago

  • Prompt and efficient service. Highly recommend

    Elliot Bell

    6 months ago

  • We now use Summit across our real estate network. Great family business, reliable and their attention to detail is outstanding. Highly recommend.

    Ryan Bell

    6 months ago

  • As a reseller, we primarily work with Summit’s 4G services and have been very impressed. The plans are affordable, flexible, and well suited to our customers—especially for internet failover solutions. The sales and support teams are responsive and genuinely helpful, which is why we’re proud to partner with Summit Internet. We happily recommend them.Read more

    Mal Skinner

    6 months ago

  • After working with another ISP for several months to deliver a critical internet service for a major international sporting event, we were ultimately advised that the required upgrade was unlikely to be completed prior to event week. This left us facing a significant risk to service delivery. After exhausting all other options (and a few sleepless nights) we came across Summit Internet. From the initial conversation, Allan immediately understood the severity of the situation and quickly engaged his technical delivery team. Michael “Radar” was on site within days to assess and finalise a solution. Despite challenging conditions, including large trees and other obstructions, he worked tirelessly to design and implement an alternative approach. Leveraging an adjacent building, a temporary NBN connection, and a wireless link into the comms room, the solution was delivered within 24 hours of the initial site visit. Not only was the outcome faster than expected, but it was also more cost effective and delivered higher speeds than originally promised by the previous ISP. Over the course of the event, the service handled terabytes of data and supported hundreds of concurrent users without a single speed or performance issue. I cannot thank Summit Internet, particularly Allan and Radar enough for their exceptional service, technical expertise, and commitment to delivering under pressure. Highly recommended.Read more

    Adam Hastie

    6 months ago

  • Fausto and the staff at Summit are amazing. We have had nothing but fantastic service from start up to problem solving issues. The system is easy to use. Would highly recommend this service provider.

    Jo Bodhankar

    6 months ago

  • Summit internet recently set my small business up with a local land line number and a soft phone that runs off an app on my mobile - getting my personal phone number off the internet and being able to distinguish between business and personal calls is a game changer. Whole process took less than a week, and is super cost effective. Highly recommend.Read more

    Alex Holly

    8 months ago

Reviews from Google. Read all reviews on Google

Frequently asked questions

Is Optus Loop shutting down?
Not according to Optus. Optus describes it as an upgrade: Optus Loop customers are being moved to a new platform, Optus Loop with RingCentral. Optus says your numbers, bill and contract stay the same.
When will my Optus Loop service be upgraded?
Optus says the communication it sent you sets out your service upgrade date range, and that upgrades typically run overnight from 8pm local time. Check your Optus notice for your dates.
What do I lose in the move to Optus Loop with RingCentral?
Optus says historical and saved messages, call logs and personal contacts will not be carried over and will be lost at the time of upgrade, and that passwords will not transfer. It recommends saving key contacts and voicemails beforehand. Optus says user permissions, phone configurations, speed dials and Dubber recordings are retained.
Will I need new handsets?
Optus says some customers may need to update their handsets and will be told if so. Its Loop support hub lists several Yealink models with a manufacturer end-of-life date of 31 March 2027. If you are replacing handsets either way, Summit can supply new ones preconfigured.
Can I keep my phone numbers if I leave Optus?
Yes. Local numbers can be ported to Summit, and under this offer we port the local numbers attached to your Optus service free of charge. Keep your Optus service active until the port completes: only active numbers can be ported.
What does the free number porting offer include?
Free porting of the local numbers (geographic numbers such as 02, 03, 07 and 08 numbers) attached to your Optus service when you move to a Summit voice plan. It is a one-time offer and expires on 30 August 2027 unless extended. 1300, 1800 and 13 numbers are not included.
Will I pay Optus to leave early?
That depends on your contract. Optus Loop has been sold on fixed terms with cancellation fees, plus any remaining handset or installation charges. Check your contract end date and any fees with Optus, and we will plan the cutover around them.
How long does porting take?
The ACMA says ports are generally completed within 8 to 15 days for individual local numbers, and up to 30 days for more complex ports involving more than one local number. Your migration specialist will give you a timeline.
Is Summit part of Optus or RingCentral?
No. Summit Internet is an independent Australian carrier (ACMA Carrier Licence #388) and is not affiliated with Optus or RingCentral.
Get started

New platform either way. Make it one you chose.

Tell us about your Optus Loop set-up and our migration team will plan a move on a day that suits you, with your local numbers ported free.

Call 1300 049 749 · Mon-Fri 9AM-5PM AEST

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