Skip to content
Summit Internet
Voice

Your Team Already Lives in Teams. Give It a Real Phone Line.

Summit connects Microsoft Teams to the public phone network over our own voice infrastructure. Keep the app your staff already use every day, add proper business calling behind it, and deal with one Australian carrier who answers the phone.

Talk to Us About Teams Calling Call 1300 049 749
Talk to a real human
1300 049 749
Mon-Fri 9AM-5PM AEST
Get a quote
  • Talk to someone who can fix it, not just log it
  • Internet, phones and mobile on one bill
  • We tell you what you need, not what we would rather sell

Overview

Most Australian businesses have already standardised on Microsoft Teams. Staff meet in it, chat in it and share files in it. Then they pick up a completely separate desk phone to call a customer, on a completely separate bill, from a completely different provider.

Microsoft Teams Phone closes that gap by adding calling to the app your staff already have open. What it does not include is the connection to the public phone network. That part needs a carrier, and Microsoft gives you a choice about who provides it. You can buy calling minutes from Microsoft, or you can bring your own carrier through a method Microsoft calls Direct Routing.

Summit is that carrier. We are an ACMA licensed carrier, we build, own, operate and maintain our own voice network, and we connect it to your Microsoft tenant so calls to and from your business numbers ride our infrastructure rather than being handed around between third parties. Your staff dial from Teams exactly as they do now. Behind the scenes, the call is on a network we control and can actually fix.

Key Benefits

  • One App Instead of Two

    Staff make and take business calls in the Teams client they already have open on their desktop and phone. There is no second application to install, no second directory to maintain and no training required, because the interface is the one they use all day.

  • Australian Numbers on an Australian Carrier

    We port your existing numbers or issue new ones, including local numbers in every capital city and 1300 or 1800 inbound numbers. Your calls are carried by an Australian licensed carrier, not routed offshore and back.

  • Usually Cheaper Than Buying Minutes From Microsoft

    Microsoft sells calling plans on a per user, per month basis whether that user makes two calls a month or two hundred. Bringing your own carrier lets you pay for the call capacity your business actually uses, which for most businesses with a mix of heavy and light phone users costs less.

  • Calls Prioritised on Our Own Network

    When your internet is also from Summit, we apply quality of service to your voice traffic across our network so calls are not fighting a large file upload for bandwidth. No other Teams calling provider can do that, because they do not own the connection.

  • Emergency Calling Handled Properly

    As a licensed carrier we carry the regulatory obligations for emergency calling. Calls to 000 from your Teams users are routed correctly with the registered service address, which is a genuine compliance requirement and not something to leave to chance.

  • Keep Your Existing Handsets Where You Want Them

    Reception desks, warehouses and meeting rooms often still need a physical phone. Teams certified desk phones and conference phones work alongside the software clients, so you are not forced to put every user on a headset.

  • One Provider, One Bill

    Internet, voice, mobile and your Teams calling on a single account with a single Melbourne based support team. When something goes wrong there is nobody to hand you off to.

  • Works Alongside a Traditional Phone System

    Teams calling does not have to be all or nothing. Some businesses run Teams for office staff and keep a full phone system for a contact centre or a shopfront. We can connect both to the same numbers and the same carrier.

How It Works

  1. 1 We review your Microsoft licensing

    Teams calling requires a Microsoft licence that includes Teams Phone. We check what your tenant already has, tell you plainly whether you need to add anything, and never sell you Microsoft licensing you do not need.

  2. 2 We connect our voice network to your tenant

    Summit provisions the carrier side and establishes the connection between our voice network and your Microsoft tenant. This is the part most providers make sound complicated. For you it is a form and a scheduled cutover window.

  3. 3 We port your numbers

    Your existing business numbers move across to Summit. Porting is scheduled, tested and reversible, and your old service stays live until the new one is confirmed working.

  4. 4 You build your call flows, with help if you want it

    Auto attendants, call queues, ring groups, business hours routing and voicemail all live in your Microsoft tenant, so you or your IT partner configure them and keep control of them. We will walk you through it, sanity-check the design and tell you what works well in practice. If you would rather somebody else owned that layer, a hosted phone system is the better fit and we will say so.

  5. 5 You go live and we stay on the phone

    Calls start flowing through Teams. Your staff notice a dial pad and their existing numbers. You have an Australian support team who already know your setup.

Features

Making and Taking Calls

Full Dial Pad in Teams
: Make and receive calls to any phone number from the Teams desktop, web and mobile clients
Your Business Number on Mobile
: Outbound calls from a staff mobile present your business number, not a personal one
Blind and Consultative Transfer
: Transfer a call straight through, or speak to the colleague first before handing over
Call Park and Retrieve
: Park a call and pick it up from another device or another person
Call Forwarding and Simultaneous Ring
: Ring a desk client and a mobile at the same time, or forward on no answer
Busy on Busy
: Decide what a second caller hears when a user is already on a call
Delegation and Boss Assistant
: Let an assistant make and answer calls on behalf of a manager
Move a Call Between Devices
: Shift a live call from desktop to mobile without hanging up

Inbound Routing

Auto Attendant
: A recorded menu that routes callers to the right department, person or queue
Call Queues
: Hold callers with music and announcements, distributed to the available team
Business Hours Routing
: Route differently during business hours, after hours, weekends and public holidays
Shared Numbers
: A single number answered by a group rather than tied to one person
1300 and 1800 Inbound
: National inbound numbers landing directly into your Teams call flows
Voicemail to Email
: Voicemail delivered to the inbox so it can be actioned from anywhere

Devices

Teams Certified Desk Phones
: Physical handsets that sign in to Teams and work as a native endpoint
Conference Phones
: Meeting room speakerphones for boardrooms and huddle spaces
Headsets
: Certified headsets with call answer and mute controls that work with the Teams client
Desktop and Mobile Clients
: Windows, macOS, iOS and Android, all with the same extension and number
Reception Handsets
: High capacity handsets for front desks managing heavy call volume

Carrier and Network

Direct Routing Connection
: Summit connects as your carrier so calls ride our own voice network
Number Porting
: Bring existing numbers across from your current provider
Quality of Service on Summit Internet
: Voice traffic prioritised end to end when your connection is also ours
Emergency Calling Compliance
: 000 calls routed with the correct registered service address
Concurrent Call Capacity
: Pay for the call paths your business needs rather than per user minutes
Local Breakout
: Australian calls carried on Australian infrastructure

Administration and Reporting

Microsoft Admin Centre
: Manage users, numbers and call flows from the console your IT team already uses
Call Quality Reporting
: Visibility of call quality across the business to identify problem sites or devices
Call History
: Inbound, outbound and missed call records per user and per queue
Directory Already Populated
: Your staff list comes from your existing Microsoft directory, not a second one
Retention and Audit
: Call records and recordings covered by your existing Microsoft compliance settings

Use Cases

  • Professional Services

    One Identity, Two Locations

    A 40 person law firm has staff splitting time between the office and home. Client calls need to reach the responsible solicitor wherever they are, and reception needs to transfer confidently. Teams calling gives every solicitor one number that follows them across desktop and mobile, with reception transferring from the same app they already use for chat.

    Lawyers & Accountants
  • Multi Site Business

    Numbers Where the Customers Expect Them

    A business with branches in three states wants each branch to advertise a local number, while the back office team answers overflow centrally. Summit provides local numbers in each state, all landing in Teams call queues, so a caller reaches a local number and a real person without the business staffing three reception desks.

    Marketing & Media
  • Growing Team

    Adding Staff Without Adding Hardware

    A 25 person business is hiring quickly and does not want to buy a handset for every new starter. New staff get a Teams client and a number on their first day, configured remotely, with no site visit and no cabling.

    Hospitality & Tourism

  • Existing Microsoft Investment: Getting Value From What You Already Pay For

    A business already paying for Microsoft licensing discovers it includes most of what it needs for calling. Rather than renewing a separate phone system contract, they keep Teams, add Summit as the carrier, and reduce the number of vendors on the bill.

  • Reception and Shopfront

    Software Plus a Real Handset

    A medical practice needs a physical phone at the front desk that anyone can pick up, plus mobile access for practice managers. Teams certified handsets sit on the desk while managers use the mobile client, all on the same numbers and the same call flows.

    Dentists & GPs
  • Field and Site Staff

    One Number, Wherever They Are

    A building services company has estimators and supervisors on site most of the day. Calls to the office number need to reach whoever is covering, and staff calling a client from a job site should present the business number rather than a personal mobile. Teams calling puts the business number on their phone, with call queues covering the office line so nothing rings out to voicemail.

Your situation not on this list? Tell us what you run or call 1300 049 749 and we will tell you honestly whether we can help.

Talk to an expert

Not sure which option is right for your business?

Book a short call with one of our network specialists. Tell them how your business actually runs and they will tell you which access technology suits it, which ones do not, and why. If the cheaper option is the right one, they will say so.

Book a call with a specialist Call 1300 049 749

Why Choose Summit for Microsoft Teams Calling

  • 01

    We Are the Carrier, Not a Reseller of One

    Most providers offering Teams calling in Australia are reselling somebody else's network. We hold ACMA Carrier Licence #388 and operate our own voice infrastructure with points of presence in NEXTDC data centres. When there is a problem with a call, we are looking at our own network rather than lodging a ticket with a wholesaler.

  • 02

    The Only Provider Who Can Prioritise Your Calls End to End

    Voice quality problems are almost always a network problem, not a Teams problem. Because we can supply the internet connection as well as the calling, we apply quality of service across the whole path. A provider who only sells you the calling side has no ability to do that.

  • 03

    Australian Support Who Know Microsoft and Telco

    Teams calling sits exactly on the line between IT and telecommunications, which is why it so often ends in two vendors blaming each other. We handle both sides. When you call 1300 049 749 you reach a Melbourne team who can look at the carrier configuration and the Teams configuration together.

  • 04

    Honest Advice About Whether You Need It

    Teams calling is a good fit for a lot of businesses and a poor fit for some. If you run a busy contact centre with heavy queue reporting requirements, we will tell you a dedicated phone system suits you better and point you at Hosted PBX instead. We would rather sell you the right thing.

Other services businesses pair this with

Bundle them on one bill →

Why Australian Businesses Choose Summit Internet

  • The Summit Team have always been a pleasure to work with; we highly recommend their services. Thank you for the continued support.

    Paul Braithwaite

    3 months ago

  • We recently moved our dental practice over to Summit for phone services, and the experience has been excellent from start to finish. The team has been responsive, professional, and incredibly helpful throughout the entire setup process. The transition was smooth, any issues were addressed promptly, and communication was always clear and efficient. Reliable phones and internet are essential for a busy practice like ours, and Summit has delivered exactly that. A special thank you to Michael for his patience and ongoing assistance during the transition. Highly recommend Summit to any business looking for reliable service and great customer support.Read more

    Elli Darabi

    3 months ago

  • The best service !!! Got issue fixed out by Greg ^^

    白大倫

    3 months ago

  • The whole team at Summit have been great from the initial onboarding to the rapid responses from Max when we need to make changes or additions to our services. Can't recommend them enough!

    Aaron Klaver

    3 months ago

  • As the I.T. Manager for Hydronic Systems Australia, Summit helps provide me and our companies with consistently stable Business Grade Internet, backed up by a dedicated Fixed Wireless Broadband connection. They also saved us a serious amount of money on our mobile phone bills. We have had no serious issues, and our business has been rock-solid under there great service. Highly Recommended.Read more

    James Paterson

    4 months ago

  • Prompt and efficient service. Highly recommend

    Elliot Bell

    4 months ago

  • We now use Summit across our real estate network. Great family business, reliable and their attention to detail is outstanding. Highly recommend.

    Ryan Bell

    4 months ago

  • As a reseller, we primarily work with Summit’s 4G services and have been very impressed. The plans are affordable, flexible, and well suited to our customers—especially for internet failover solutions. The sales and support teams are responsive and genuinely helpful, which is why we’re proud to partner with Summit Internet. We happily recommend them.Read more

    Mal Skinner

    4 months ago

  • After working with another ISP for several months to deliver a critical internet service for a major international sporting event, we were ultimately advised that the required upgrade was unlikely to be completed prior to event week. This left us facing a significant risk to service delivery. After exhausting all other options (and a few sleepless nights) we came across Summit Internet. From the initial conversation, Allan immediately understood the severity of the situation and quickly engaged his technical delivery team. Michael “Radar” was on site within days to assess and finalise a solution. Despite challenging conditions, including large trees and other obstructions, he worked tirelessly to design and implement an alternative approach. Leveraging an adjacent building, a temporary NBN connection, and a wireless link into the comms room, the solution was delivered within 24 hours of the initial site visit. Not only was the outcome faster than expected, but it was also more cost effective and delivered higher speeds than originally promised by the previous ISP. Over the course of the event, the service handled terabytes of data and supported hundreds of concurrent users without a single speed or performance issue. I cannot thank Summit Internet, particularly Allan and Radar enough for their exceptional service, technical expertise, and commitment to delivering under pressure. Highly recommended.Read more

    Adam Hastie

    4 months ago

  • Fausto and the staff at Summit are amazing. We have had nothing but fantastic service from start up to problem solving issues. The system is easy to use. Would highly recommend this service provider.

    Jo Bodhankar

    4 months ago

  • Summit internet recently set my small business up with a local land line number and a soft phone that runs off an app on my mobile - getting my personal phone number off the internet and being able to distinguish between business and personal calls is a game changer. Whole process took less than a week, and is super cost effective. Highly recommend.Read more

    Alex Holly

    6 months ago

  • Great service, efficient and smooth from start to finish!

    Marija Cavlina

    9 months ago

Reviews from Google. Read all reviews on Google

Frequently asked questions

What do I need from Microsoft to use Teams calling?
You need Microsoft licensing that includes Teams Phone. Some Microsoft business and enterprise plans include it, others need it added. We check your tenant before quoting anything and tell you exactly what is required. We do not resell Microsoft licensing, so we have no incentive to tell you to buy more of it than you need.
How is this different from buying a calling plan from Microsoft?
A Microsoft calling plan bundles the carriage with your licence at a fixed price per user per month. Bringing your own carrier means Summit provides the connection to the phone network instead, so you pay for call capacity rather than per head. For most businesses with a mix of heavy and occasional phone users this works out cheaper, and it means your carrier is an Australian company you can telephone.
Can I keep my existing phone numbers?
Yes. We port your existing numbers across from your current provider, including local numbers and 1300 or 1800 inbound numbers. Porting is scheduled with you, and your existing service stays active until the port is confirmed working, so there is no window where customers cannot reach you.
What happens to calls if our internet goes down?
Teams calling depends on your internet connection, which is why we usually recommend pairing it with a backup path. Our 4G Backup service fails your connection over to the mobile network automatically so calls keep working. You can also configure your call flows to divert to mobile numbers if a site goes offline entirely.
Do we have to give everyone a headset?
No. Teams certified desk phones and conference phones work as native Teams endpoints, so reception desks, meeting rooms, warehouses and shopfronts can keep a physical handset while other staff use the software client. Most of our customers run a mix.
Does emergency calling work properly?
Yes, and this is worth asking every provider you talk to. As a licensed carrier we carry the regulatory obligation for emergency calling. Calls to 000 are routed with the registered service address for that user, and we will walk you through keeping those addresses current as staff move around.
Can we run Teams calling and a traditional phone system at the same time?
Yes. Plenty of businesses put office and mobile staff on Teams while keeping a full phone system for a contact centre, a shopfront or a reception team that needs deeper queue features. We can connect both to the same carrier and the same numbers, so customers see one business.
How long does it take to set up?
For a straightforward business with existing Microsoft licensing, the carrier connection and call flow build typically takes a week or two. The timeline is usually set by number porting rather than by us, since porting depends on your current provider. We give you a date and keep you posted.
Will call quality be as good as a desk phone on a traditional system?
On a properly provisioned connection, yes. Voice quality issues with Teams almost always come down to the network rather than the software. That is the specific reason we recommend taking the internet connection from us as well, so we can prioritise voice traffic across the path instead of hoping for the best on somebody else's network.
Do you support Copilot and AI call summaries?
Those features come from your Microsoft licensing rather than from us, so whether you have them depends on which Microsoft plan you are on. They work the same way with Summit as your carrier as they would with any other. Ask us and we will tell you what your current licensing includes.
Get started

Keep Teams. Get a Carrier Who Answers the Phone.

We will review your Microsoft licensing, tell you honestly whether Teams calling suits your business, and quote the carrier side with no per user surprises.

Call 1300 049 749 or request a callback · Mon-Fri 9AM-5PM AEST

Talk to Us About Teams Calling Talk to Our Team
Call 1300 049 749 Get a Quote