Your Team Already Lives in Teams. Give It a Real Phone Line.
Summit connects Microsoft Teams to the public phone network over our own voice infrastructure. Keep the app your staff already use every day, add proper business calling behind it, and deal with one Australian carrier who answers the phone.
- Talk to someone who can fix it, not just log it
- Internet, phones and mobile on one bill
- We tell you what you need, not what we would rather sell
Overview
Most Australian businesses have already standardised on Microsoft Teams. Staff meet in it, chat in it and share files in it. Then they pick up a completely separate desk phone to call a customer, on a completely separate bill, from a completely different provider.
Microsoft Teams Phone closes that gap by adding calling to the app your staff already have open. What it does not include is the connection to the public phone network. That part needs a carrier, and Microsoft gives you a choice about who provides it. You can buy calling minutes from Microsoft, or you can bring your own carrier through a method Microsoft calls Direct Routing.
Summit is that carrier. We are an ACMA licensed carrier, we build, own, operate and maintain our own voice network, and we connect it to your Microsoft tenant so calls to and from your business numbers ride our infrastructure rather than being handed around between third parties. Your staff dial from Teams exactly as they do now. Behind the scenes, the call is on a network we control and can actually fix.
Key Benefits
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One App Instead of Two
Staff make and take business calls in the Teams client they already have open on their desktop and phone. There is no second application to install, no second directory to maintain and no training required, because the interface is the one they use all day.
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Australian Numbers on an Australian Carrier
We port your existing numbers or issue new ones, including local numbers in every capital city and 1300 or 1800 inbound numbers. Your calls are carried by an Australian licensed carrier, not routed offshore and back.
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Usually Cheaper Than Buying Minutes From Microsoft
Microsoft sells calling plans on a per user, per month basis whether that user makes two calls a month or two hundred. Bringing your own carrier lets you pay for the call capacity your business actually uses, which for most businesses with a mix of heavy and light phone users costs less.
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Calls Prioritised on Our Own Network
When your internet is also from Summit, we apply quality of service to your voice traffic across our network so calls are not fighting a large file upload for bandwidth. No other Teams calling provider can do that, because they do not own the connection.
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Emergency Calling Handled Properly
As a licensed carrier we carry the regulatory obligations for emergency calling. Calls to 000 from your Teams users are routed correctly with the registered service address, which is a genuine compliance requirement and not something to leave to chance.
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Keep Your Existing Handsets Where You Want Them
Reception desks, warehouses and meeting rooms often still need a physical phone. Teams certified desk phones and conference phones work alongside the software clients, so you are not forced to put every user on a headset.
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One Provider, One Bill
Internet, voice, mobile and your Teams calling on a single account with a single Melbourne based support team. When something goes wrong there is nobody to hand you off to.
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Works Alongside a Traditional Phone System
Teams calling does not have to be all or nothing. Some businesses run Teams for office staff and keep a full phone system for a contact centre or a shopfront. We can connect both to the same numbers and the same carrier.
How It Works
- 1 We review your Microsoft licensing
We review your Microsoft licensing
Teams calling requires a Microsoft licence that includes Teams Phone. We check what your tenant already has, tell you plainly whether you need to add anything, and never sell you Microsoft licensing you do not need.
- 2 We connect our voice network to your tenant
We connect our voice network to your tenant
Summit provisions the carrier side and establishes the connection between our voice network and your Microsoft tenant. This is the part most providers make sound complicated. For you it is a form and a scheduled cutover window.
- 3 We port your numbers
We port your numbers
Your existing business numbers move across to Summit. Porting is scheduled, tested and reversible, and your old service stays live until the new one is confirmed working.
- 4 You build your call flows, with help if you want it
You build your call flows, with help if you want it
Auto attendants, call queues, ring groups, business hours routing and voicemail all live in your Microsoft tenant, so you or your IT partner configure them and keep control of them. We will walk you through it, sanity-check the design and tell you what works well in practice. If you would rather somebody else owned that layer, a hosted phone system is the better fit and we will say so.
- 5 You go live and we stay on the phone
You go live and we stay on the phone
Calls start flowing through Teams. Your staff notice a dial pad and their existing numbers. You have an Australian support team who already know your setup.
Features
Making and Taking Calls
- Full Dial Pad in Teams
- : Make and receive calls to any phone number from the Teams desktop, web and mobile clients
- Your Business Number on Mobile
- : Outbound calls from a staff mobile present your business number, not a personal one
- Blind and Consultative Transfer
- : Transfer a call straight through, or speak to the colleague first before handing over
- Call Park and Retrieve
- : Park a call and pick it up from another device or another person
- Call Forwarding and Simultaneous Ring
- : Ring a desk client and a mobile at the same time, or forward on no answer
- Busy on Busy
- : Decide what a second caller hears when a user is already on a call
- Delegation and Boss Assistant
- : Let an assistant make and answer calls on behalf of a manager
- Move a Call Between Devices
- : Shift a live call from desktop to mobile without hanging up
Inbound Routing
- Auto Attendant
- : A recorded menu that routes callers to the right department, person or queue
- Call Queues
- : Hold callers with music and announcements, distributed to the available team
- Business Hours Routing
- : Route differently during business hours, after hours, weekends and public holidays
- Shared Numbers
- : A single number answered by a group rather than tied to one person
- 1300 and 1800 Inbound
- : National inbound numbers landing directly into your Teams call flows
- Voicemail to Email
- : Voicemail delivered to the inbox so it can be actioned from anywhere
Devices
- Teams Certified Desk Phones
- : Physical handsets that sign in to Teams and work as a native endpoint
- Conference Phones
- : Meeting room speakerphones for boardrooms and huddle spaces
- Headsets
- : Certified headsets with call answer and mute controls that work with the Teams client
- Desktop and Mobile Clients
- : Windows, macOS, iOS and Android, all with the same extension and number
- Reception Handsets
- : High capacity handsets for front desks managing heavy call volume
Carrier and Network
- Direct Routing Connection
- : Summit connects as your carrier so calls ride our own voice network
- Number Porting
- : Bring existing numbers across from your current provider
- Quality of Service on Summit Internet
- : Voice traffic prioritised end to end when your connection is also ours
- Emergency Calling Compliance
- : 000 calls routed with the correct registered service address
- Concurrent Call Capacity
- : Pay for the call paths your business needs rather than per user minutes
- Local Breakout
- : Australian calls carried on Australian infrastructure
Administration and Reporting
- Microsoft Admin Centre
- : Manage users, numbers and call flows from the console your IT team already uses
- Call Quality Reporting
- : Visibility of call quality across the business to identify problem sites or devices
- Call History
- : Inbound, outbound and missed call records per user and per queue
- Directory Already Populated
- : Your staff list comes from your existing Microsoft directory, not a second one
- Retention and Audit
- : Call records and recordings covered by your existing Microsoft compliance settings
Use Cases
- Professional Services
One Identity, Two Locations
Lawyers & AccountantsA 40 person law firm has staff splitting time between the office and home. Client calls need to reach the responsible solicitor wherever they are, and reception needs to transfer confidently. Teams calling gives every solicitor one number that follows them across desktop and mobile, with reception transferring from the same app they already use for chat.
- Multi Site Business
Numbers Where the Customers Expect Them
A business with branches in three states wants each branch to advertise a local number, while the back office team answers overflow centrally. Summit provides local numbers in each state, all landing in Teams call queues, so a caller reaches a local number and a real person without the business staffing three reception desks.
- Growing Team
Adding Staff Without Adding Hardware
A 25 person business is hiring quickly and does not want to buy a handset for every new starter. New staff get a Teams client and a number on their first day, configured remotely, with no site visit and no cabling.
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Existing Microsoft Investment: Getting Value From What You Already Pay For
A business already paying for Microsoft licensing discovers it includes most of what it needs for calling. Rather than renewing a separate phone system contract, they keep Teams, add Summit as the carrier, and reduce the number of vendors on the bill.
- Reception and Shopfront
Software Plus a Real Handset
Dentists & GPsA medical practice needs a physical phone at the front desk that anyone can pick up, plus mobile access for practice managers. Teams certified handsets sit on the desk while managers use the mobile client, all on the same numbers and the same call flows.
- Field and Site Staff
One Number, Wherever They Are
A building services company has estimators and supervisors on site most of the day. Calls to the office number need to reach whoever is covering, and staff calling a client from a job site should present the business number rather than a personal mobile. Teams calling puts the business number on their phone, with call queues covering the office line so nothing rings out to voicemail.
Your situation not on this list? Tell us what you run or call 1300 049 749 and we will tell you honestly whether we can help.
Not sure which option is right for your business?
Book a short call with one of our network specialists. Tell them how your business actually runs and they will tell you which access technology suits it, which ones do not, and why. If the cheaper option is the right one, they will say so.
Why Choose Summit for Microsoft Teams Calling
- 01
We Are the Carrier, Not a Reseller of One
Most providers offering Teams calling in Australia are reselling somebody else's network. We hold ACMA Carrier Licence #388 and operate our own voice infrastructure with points of presence in NEXTDC data centres. When there is a problem with a call, we are looking at our own network rather than lodging a ticket with a wholesaler.
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The Only Provider Who Can Prioritise Your Calls End to End
Voice quality problems are almost always a network problem, not a Teams problem. Because we can supply the internet connection as well as the calling, we apply quality of service across the whole path. A provider who only sells you the calling side has no ability to do that.
- 03
Australian Support Who Know Microsoft and Telco
Teams calling sits exactly on the line between IT and telecommunications, which is why it so often ends in two vendors blaming each other. We handle both sides. When you call 1300 049 749 you reach a Melbourne team who can look at the carrier configuration and the Teams configuration together.
- 04
Honest Advice About Whether You Need It
Teams calling is a good fit for a lot of businesses and a poor fit for some. If you run a busy contact centre with heavy queue reporting requirements, we will tell you a dedicated phone system suits you better and point you at Hosted PBX instead. We would rather sell you the right thing.
Other services businesses pair this with
Bundle them on one bill →Why Australian Businesses Choose Summit Internet
Frequently asked questions
Keep Teams. Get a Carrier Who Answers the Phone.
We will review your Microsoft licensing, tell you honestly whether Teams calling suits your business, and quote the carrier side with no per user surprises.
Call 1300 049 749 or request a callback · Mon-Fri 9AM-5PM AEST