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Moving Office? Leave the Internet and Phones to Summit

You have a fit-out, a lease and a removalist to worry about. Hand us the address and the move date and we manage the connectivity end to end: coverage checked, service installed and tested before you move, numbers ported on your date, both sites running through the overlap, old service cancelled when you're clear. Nothing for you to project-manage.

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The Office Relocation Challenge

Almost every business relocating an office discovers the same thing in the same order: the fit-out can be rushed, the furniture can be rushed, the signage can be rushed. The internet cannot.

The problem is lead time. You sign a lease with four to eight weeks before handover, then find out that a fibre service to the new address is quoted at three to four months because it needs a build. Nobody told you that when you signed, because nobody checks connectivity before a lease is signed. So the fit-out finishes on schedule, the desks go in, staff arrive on the Monday, and the office has no internet. Which in 2026 means no phones, no email, no CRM, no accounting system, no EFTPOS and no card payments.

Then there's the assumption that a service can simply be moved. It can't. A connection is provisioned to an address, not to a business, so relocating means a new service at the new site and a disconnection at the old one. Those are two separate orders with two separate timelines, and if you get the sequencing wrong you either pay for two sites for months or you lose the old site's connection before the new one is live.

Phone numbers are where relocations most often go wrong. Your business number is on your website, your invoices, your vehicle signage, your Google Business Profile and in the phone of every customer you have. If it's an old copper-based service tied to the old address, moving it can mean losing it. If a port is submitted incorrectly or on the wrong date, the number can go dark for days, and a dark number in a phone-driven business is silent lost revenue that never shows up in a report because the caller simply rings someone else.

Overlapping tenancy makes the timing harder. Most businesses hold both sites for a week or two so they can move in stages, which means both sites need to work during the overlap: staff at the new office need connectivity while the team still at the old office needs their phones. Handled as two unrelated accounts with two providers, that overlap becomes a fortnight of confusion about which calls ring where.

What all of this really costs is somebody in your business. Every item above lands on whoever drew the short straw of "handling IT for the move", and they end up chasing four providers, three order numbers and a port date while also doing their actual job. That person is usually the owner or the office manager, which makes it the most expensive way possible to project-manage a relocation.

And the new building brings its own surprises. The comms room is in a cupboard on the other side of the floor from where you wanted the desks. There's no data cabling to half the tenancy. The base building has a shared riser you need the landlord's permission to use. The previous tenant left a rack of equipment that isn't yours and isn't documented. None of this appears in the lease, and all of it lands on whoever in your business drew the short straw of "handling IT for the move".

How Summit Helps With Your Office Relocation

  • We Manage the Whole Move, Not Just Our Bit

    The offer here is simple: give us the new address and the date you have to be trading, and the connectivity side of your relocation stops being your problem.

    We check what's deliverable at the address, choose the mix of services, order everything, book the installs, submit the number ports for the date you nominate, keep both sites running through the overlap, test the new site before you rely on it, and cancel the old service once you're clear. You get a written sequence with a date against every step and one person to ring about all of it.

    There is no coordination left over for you to do, because there is nobody else to coordinate with: the internet, the phones, the numbers, the mobiles and the 4G backup are all Summit's. That is the whole reason this works as a managed project rather than a set of tickets.

  • A Coverage and Lead-Time Check Before You Sign

    The single cheapest thing you can do in an office move is check connectivity at the shortlisted addresses before committing to one. Give us the addresses you're considering and we'll tell you what can actually be delivered at each, and how long it takes.

    That answer sometimes changes the decision. Two tenancies that look identical on a leasing brochure can be a 10-day connection and a four-month fibre build. Knowing that while you still have negotiating room is worth far more than discovering it after handover.

  • Fixed Wireless Live in 10 Days

    Summit's fixed wireless network is our own, and it doesn't depend on what's in the ground at the new address. Within our Melbourne coverage footprint we connect a business in 10 days or your first month is free. That's our guarantee, and on a relocation it's the difference between opening on schedule and opening in the dark.

    Because the service arrives over the air, the usual relocation blockers stop mattering: no lead-in conduit, no pit and pipe, no landlord approval for a new fibre entry, no waiting on a build quote.

  • A 4G Interim Link When the Build Runs Late

    Sometimes fibre genuinely is the right long-term answer for the new site, and the build takes as long as it takes. That's fine, as long as it isn't the thing that decides your move-in date.

    Summit can put a 4G service in on day one and run the office on it while the permanent connection is built, then cut over when it's ready. Your staff move in on the date on the removalist's invoice, not the date on the carrier's build schedule.

  • Your Numbers Move With You, Because They Aren't Tied to the Building

    A hosted phone system has no relationship with your street address. Summit's cloud phone system lives in our network, so your extensions, IVR menus, ring groups, voicemail and call routing are unaffected by the move. You unplug the handsets at the old office, plug them in at the new one, and they register and ring exactly as before.

    For existing numbers, including 1300 and 1800 numbers and geographic landline numbers, the port is ours to manage. We lodge it, we chase it, and we schedule the cutover around your move so there's no window where a customer calls and nobody answers. You tell us the date and approve the paperwork; that's the extent of your involvement. Moving to a hosted system as part of the relocation also permanently removes the problem: the next time you move, the phones are a non-event.

  • Both Sites Working Through the Overlap

    If you're holding the old and new premises at the same time, we'll keep both connected and both reachable through the changeover. Calls can ring at either site, or at both, or follow your staff as they shift across. One phone system spanning two addresses means you decide where calls land, and you can change it the same day.

  • Nothing to Chase, Nobody to Coordinate

    A relocation handled the usual way means an ISP who knows only the new connection, a phone provider who knows only the handsets, a porting process that talks to neither, and a mobile carrier who has never heard of any of it. Every gap between them becomes a phone call you have to make.

    With Summit there are no gaps, because there is one provider and one project owner. You give us the handover date and the trading date. We work backwards from them and tell you what's happening and when. If something slips, you hear it from us before it matters, and we've already got the fallback in place.

How It Works

  1. 1 You send us the address and the date

    That's the only real task on your side. Before or just after you sign, give us the new site (or the two or three you're deciding between) and the day you have to be trading. Everything after this is ours.

  2. 2 We build the plan and the timeline

    We check what's deliverable at the address, choose the permanent service, decide whether an interim 4G link is needed, and set the port dates for your numbers. You get one written sequence with a date against each step, and you approve it. No decisions you need a telco background to make.

  3. 3 We install and test while you're still trading at the old site

    The new connection goes in, gets tested and gets proven before anyone depends on it. Nothing at the old site changes yet, so a delay at the new one can never take your business offline.

  4. 4 We do the switchover on your date, out of hours

    Numbers port and call routing moves on the day you nominate, usually outside trading hours so no customer notices. Handsets plug in at the new office and register themselves. Someone from Summit is on the phone with you that day, not in a ticket queue.

  5. 5 We close out the old site for you

    We disconnect the old service only once the new one is proven, so there's no gap and no forgotten contract quietly billing you for a building you left. Closing the loop is part of the job, not something you have to remember six weeks later.

Services That Matter to an Office Relocation

Every service below runs on infrastructure we own and support from Melbourne. Tap any one for the detail.

Talk to an expert

Not sure which option is right for your business?

Book a short call with one of our network specialists. Tell them how your business actually runs and they will tell you which access technology suits it, which ones do not, and why. If the cheaper option is the right one, they will say so.

Book a call with a specialist Call 1300 049 749

Why Businesses Moving Office Choose Summit

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    We Work Backwards From Your Move Date

    Most providers quote you a lead time and leave you to make it fit. We start from the date you have to be trading and design around it, which is why the interim 4G option exists. The move date is the fixed point in a relocation, and connectivity is the part that can be made flexible.

  • 02

    Our Own Network Means Our Own Timeline

    On fixed wireless we're not waiting on another carrier's build queue or a third party's truck roll, because it's Summit's network end to end. That's what makes the 10-day guarantee possible, and it's also why we can commit to a date with some confidence instead of hedging.

  • 03

    25 Years of Office Relocations

    Summit has been an independent Australian carrier since August 2000, and we have moved a lot of customers between a lot of buildings. Office relocation is one of the most common reasons a business changes provider, and it is a project we run constantly. The failure modes are predictable: nobody checked coverage before signing, the port was submitted for the wrong date, the old service was cancelled too early, the comms room was in the wrong corner. We plan for those because we've seen each of them.

  • 04

    Done For You Is the Product, Not an Add-On

    We don't charge a project fee to manage your relocation, and we don't hand you a checklist and call it support. Running the move is simply how we sell connectivity to a business that's relocating, because it's the only version of this that actually works. A provider who owns the network, the phone system and the numbers is the only one who can take the whole thing off your desk.

  • 05

    One Bill and One Number to Call, Especially in the Week That Matters

    Moving week is the worst possible time to be establishing who's responsible for what. With internet, phones, numbers and mobiles all from Summit, there's one team to ring and no gap between providers for your problem to fall into.

Other services businesses pair this with

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Why Australian Businesses Choose Summit Internet

  • The Summit Team have always been a pleasure to work with; we highly recommend their services. Thank you for the continued support.

    Paul Braithwaite

    3 months ago

  • We recently moved our dental practice over to Summit for phone services, and the experience has been excellent from start to finish. The team has been responsive, professional, and incredibly helpful throughout the entire setup process. The transition was smooth, any issues were addressed promptly, and communication was always clear and efficient. Reliable phones and internet are essential for a busy practice like ours, and Summit has delivered exactly that. A special thank you to Michael for his patience and ongoing assistance during the transition. Highly recommend Summit to any business looking for reliable service and great customer support.Read more

    Elli Darabi

    3 months ago

  • The best service !!! Got issue fixed out by Greg ^^

    白大倫

    3 months ago

  • The whole team at Summit have been great from the initial onboarding to the rapid responses from Max when we need to make changes or additions to our services. Can't recommend them enough!

    Aaron Klaver

    3 months ago

  • As the I.T. Manager for Hydronic Systems Australia, Summit helps provide me and our companies with consistently stable Business Grade Internet, backed up by a dedicated Fixed Wireless Broadband connection. They also saved us a serious amount of money on our mobile phone bills. We have had no serious issues, and our business has been rock-solid under there great service. Highly Recommended.Read more

    James Paterson

    4 months ago

  • Prompt and efficient service. Highly recommend

    Elliot Bell

    4 months ago

  • We now use Summit across our real estate network. Great family business, reliable and their attention to detail is outstanding. Highly recommend.

    Ryan Bell

    4 months ago

  • As a reseller, we primarily work with Summit’s 4G services and have been very impressed. The plans are affordable, flexible, and well suited to our customers—especially for internet failover solutions. The sales and support teams are responsive and genuinely helpful, which is why we’re proud to partner with Summit Internet. We happily recommend them.Read more

    Mal Skinner

    4 months ago

  • After working with another ISP for several months to deliver a critical internet service for a major international sporting event, we were ultimately advised that the required upgrade was unlikely to be completed prior to event week. This left us facing a significant risk to service delivery. After exhausting all other options (and a few sleepless nights) we came across Summit Internet. From the initial conversation, Allan immediately understood the severity of the situation and quickly engaged his technical delivery team. Michael “Radar” was on site within days to assess and finalise a solution. Despite challenging conditions, including large trees and other obstructions, he worked tirelessly to design and implement an alternative approach. Leveraging an adjacent building, a temporary NBN connection, and a wireless link into the comms room, the solution was delivered within 24 hours of the initial site visit. Not only was the outcome faster than expected, but it was also more cost effective and delivered higher speeds than originally promised by the previous ISP. Over the course of the event, the service handled terabytes of data and supported hundreds of concurrent users without a single speed or performance issue. I cannot thank Summit Internet, particularly Allan and Radar enough for their exceptional service, technical expertise, and commitment to delivering under pressure. Highly recommended.Read more

    Adam Hastie

    4 months ago

  • Fausto and the staff at Summit are amazing. We have had nothing but fantastic service from start up to problem solving issues. The system is easy to use. Would highly recommend this service provider.

    Jo Bodhankar

    4 months ago

  • Summit internet recently set my small business up with a local land line number and a soft phone that runs off an app on my mobile - getting my personal phone number off the internet and being able to distinguish between business and personal calls is a game changer. Whole process took less than a week, and is super cost effective. Highly recommend.Read more

    Alex Holly

    6 months ago

  • Great service, efficient and smooth from start to finish!

    Marija Cavlina

    9 months ago

Reviews from Google. Read all reviews on Google

Frequently asked questions

How much of the move do we have to manage ourselves?
Very little, and that's deliberate. You give us the address and the date you need to be trading, approve the plan we send back, and sign the porting authority for your numbers. We handle the coverage check, the orders, the install bookings, the testing, the number ports, the switchover and the cancellation of the old service. If we need a decision from you, we'll ask for it in plain English with a recommendation attached.
How far ahead of an office relocation should we contact you?
As early as you can, and ideally before the lease is signed. A coverage check takes us very little time and can change which tenancy you choose. If you're already committed, four to six weeks is comfortable for most sites, and we can still work with less: a 4G interim service can be delivered quickly when a move is already underway.
Can we just move our existing service to the new address?
No, and this catches most businesses out. Services are provisioned to an address, so a relocation is a new order at the new site plus a disconnection at the old one. The important part is the sequencing: we install and test the new service before touching the old one, so you're never between connections.
Will we lose our phone number?
Not if the port is planned properly. We port existing numbers, including 1300 and 1800 numbers and geographic landline numbers, and schedule the cutover for a time you nominate. Moving onto a hosted phone system at the same time also means the number stops being tied to a building at all, so future moves don't put it at risk.
What if the new site's permanent connection isn't ready on move-in day?
That's what the interim 4G link is for. We connect the office on 4G so staff can work and phones can ring from day one, then cut across to the permanent service when it's delivered. You're never choosing between delaying the move and opening without internet.
Can you keep both offices running during the changeover?
Yes, and it's common. Businesses typically hold both sites for a week or two. We keep both connected and put both on the one phone system, so calls can ring at either site, at both, or follow staff as they move across. You can change where calls land on the day.
Do you handle the cabling and equipment inside the new office?
We deliver and terminate the service and we scope what's needed inside the tenancy at planning stage: where the connection lands, what cabling the desk layout requires, and what the comms room needs. From there we coordinate it as part of the move, working to your IT provider or cabler if you have one, or arranging a cabler if you don't. Either way it's sequenced into the same timeline as everything else, so it isn't a separate job you have to remember to book.
We're moving to a serviced office or coworking space. Is Summit still relevant?
Often yes, on the phone side. Shared building internet is usually included, but the phone system, your business numbers and mobile services are still yours to control, and a hosted phone system works over any internet connection. It also means that when you outgrow the space, your phones move with you again.
What if we're moving multiple sites, or consolidating several offices into one?
That's a project we do regularly. Consolidations need call routing to collapse cleanly into one site without customers noticing, and multi-site moves need staged dates so you're never moving two offices in the same week. Our MPLS private network service can connect multiple sites securely where shared systems need it.
Get started

Moving Office? Give Us the Date and Leave the Rest to Summit.

Send us the new address, or the shortlist you're still deciding between, and the day you have to be trading. We'll come back with a plan, a timeline and a date against every step. Then we run it, and you get on with the fit-out.

Call 1300 049 749 or request a callback · Mon-Fri 9AM-5PM AEST

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