Legal
Legal documents
The agreements, policies and summaries your Summit services are supplied under. Documents may be amended from time to time and the current version is always published here. If you need anything explained, call 1300 049 749.
Agreements and policies
- Master Service Agreement / Standard Terms & Conditions (Retail) The terms every Summit retail service is supplied under. Download PDF Updated April 2021
- Service Level Agreement Availability targets, fault response and restoration times for internet and voice services. Download PDF Updated September 2025
- Acceptable Use Policy What our network may and may not be used for. Download PDF Updated March 2018
- Privacy Policy How we collect, use, store and disclose personal information. Download PDF Updated February 2018
- Credit Reporting Policy How we handle credit-related personal information. Download PDF Updated December 2021
- Complaints Process How to raise a complaint, how we handle it, and how to escalate to the TIO. Download PDF Updated December 2018
- EziDebit Direct Debit Service Agreement The direct debit terms that apply to payments processed through EziDebit. Open document
Critical Information Summaries
Other documents
Need to raise a complaint?
Call 1300 049 749 or email [email protected] and we'll work through it with you. Our full process, including escalation to the Telecommunications Industry Ombudsman, is in the Complaints Process document above.