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Summit Internet
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Connectivity Built for Veterinary Practices

Your practice management system, digital imaging, client communications, and payment processing all depend on your internet connection. Summit Internet delivers the upload bandwidth your imaging workflow needs, the reliability your cloud systems demand, and the after-hours phone routing your emergency cases require.

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The Connectivity Challenge

Veterinary medicine has gone digital. Patient records live in cloud-based practice management systems like ezyVet. X-rays are captured on digital radiography units that generate files of 10 to 100 megabytes or more. Client communication happens through SMS reminders, email, and app-based portals. Payments are processed electronically. Inventory is managed in real time.

All of it runs on your internet connection. And when that connection isn't up to the task, the entire practice feels it.

The most immediate pain point for most vet clinics is imaging. A single digital X-ray can be 10 to 50 megabytes. An ultrasound series might total 100 megabytes. A CT scan, increasingly common in specialist and emergency veterinary practice, can exceed several hundred megabytes. These files need to upload to your practice management system, sync to cloud storage, and sometimes transmit to a specialist for remote review.

On a standard NBN connection, the upload speed is typically a fraction of the download speed. A 50/20 plan gives you 50 megabytes per second down but only 20 up, and in practice, you're often getting less than that, especially during peak hours when the connection is congested. The result? An X-ray that should take seconds to upload takes minutes. A series of imaging files ties up the connection for so long that other workstations slow down. Your receptionist struggles to process payments. Your practice management system lags.

For clinics that have moved to cloud-based practice management (and ezyVet, the dominant cloud platform, starts at $250 per month), the problem compounds. Every interaction with the system requires a round trip to the cloud. Slow or inconsistent internet means slow patient record access, slow billing, and slow everything. Your veterinarians are standing at the workstation waiting for records to load when they should be in the consulting room.

Then there's the after-hours challenge. Veterinary clinics handle genuine emergencies: a dog hit by a car at 10pm, a cat that's ingested something toxic at midnight. Your phone system needs to route these calls to the on-call veterinarian reliably, every single time. A missed emergency call isn't just lost revenue. It's an animal in distress and an owner in a panic.

And the industry is consolidating. Corporate groups like Greencross/Petstock, VetPartners, and National Veterinary Care now operate hundreds of practices each. These multi-location groups need consistent connectivity, unified phone systems, and secure inter-site communication. Even independent multi-location practices, a main clinic plus a satellite branch, face the challenge of keeping systems in sync across sites.

Your connectivity needs are specific. Your current provider probably doesn't understand them.

How Summit Helps Veterinary Practices

  • Upload Bandwidth for Digital Imaging

    The defining connectivity challenge for veterinary clinics is upload speed. Your imaging workflow generates large files that need to move from the imaging unit to the practice management system, to cloud storage, and potentially to a specialist for review. On an asymmetric connection, this upload bottleneck slows your entire practice.

    Summit's fixed wireless network offers symmetrical speed options, so your upload speed matches your download speed. A 50/50 Mbps connection uploads imaging files in a fraction of the time it takes on a 50/20 NBN plan. Your X-rays upload in seconds. Your practice management system doesn't grind to a halt while imaging files transfer. Your team keeps moving.

    For practices generating high volumes of digital imaging, this single difference, symmetrical upload, can transform daily operations.

  • Reliable Connectivity for Cloud-Based Practice Management

    If your practice runs ezyVet, Provet Cloud, or another cloud-based platform, your internet connection is your practice management system. When the connection drops, you lose access to patient records, billing, scheduling, and client communication. Your veterinarians can't look up medical histories. Your reception team can't check appointments. Your system is effectively offline.

    Summit's fixed wireless runs on our own network under ACMA Carrier Licence #388. We built it. We maintain it. We control it. This means fewer outages, faster fault resolution, and consistent performance during your practice hours. Your cloud system stays responsive because your connection stays reliable.

  • 4G Backup for Uninterrupted Operations

    For a practice running cloud-based software, an internet outage means more than slow uploads. It means your entire system becomes inaccessible. Summit's 4G backup monitors your primary connection and activates automatically during an outage. Your practice management system reconnects. EFTPOS terminals resume processing. Client communications continue.

    For practices on legacy on-premise software like RxWorks, 4G backup ensures your EFTPOS, appointment system, and client-facing services remain operational even when the primary link drops.

  • After-Hours Phone Routing for Emergency Cases

    Veterinary emergencies don't respect business hours. Your phone system needs to handle after-hours calls with the same reliability and intelligence as daytime calls: routing emergencies to the on-call vet, capturing non-urgent messages for the next business day, and providing clear information to worried pet owners calling at midnight.

    Summit's our hosted phone system hosted phone system gives your practice:

    • After-hours IVR: "If this is an emergency, press 1 to be connected to the on-call veterinarian. For all other enquiries, please leave a message"
    • Time-based routing: automatically switch between business hours and after-hours call flows
    • On-call routing: direct emergency calls to the veterinarian's mobile, with automatic rollover if unanswered
    • Voicemail to email: non-urgent after-hours messages arrive in your inbox for morning follow-up
    • Ring groups: distribute incoming calls across multiple reception staff during busy periods
    • Call queuing: keep callers on hold with a professional message during peak consultation times

    Because Summit provides both your internet and phone system, call quality is prioritised on our network. No more competing with imaging uploads for bandwidth.

  • Multi-Site Connectivity for Growing Groups

    Whether you're an independent practice with a satellite location or part of a corporate veterinary group expanding across Melbourne, Summit can connect multiple sites with consistent, reliable connectivity.

    Our MPLS private network service links your locations securely, enabling shared access to practice management systems, centralised scheduling, and unified phone systems. Each site gets the connectivity it needs, whether fixed wireless, business NBN, or Business Grade Fibre, with centralised billing and one support contact.

Services That Matter to Veterinary Practices

Everything below comes from Summit on one account, one bill and one number to ring. Tap any one for the detail.

Talk to an expert

Not sure which option is right for your business?

Book a short call with one of our network specialists. Tell them how your business actually runs and they will tell you which access technology suits it, which ones do not, and why. If the cheaper option is the right one, they will say so.

Book a call with a specialist Call 1300 049 749

Why Veterinary Practices Choose Summit

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    Symmetrical Speeds for Imaging-Heavy Workflows

    Most internet providers offer asymmetric connections: fast downloads, slow uploads. That's fine for browsing the web, but it's a bottleneck for a veterinary practice uploading X-rays, ultrasound images, and CT scans. Summit's fixed wireless delivers symmetrical speeds, giving your imaging workflow the upload bandwidth it needs without slowing down the rest of your practice.

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    After-Hours You Can Rely On

    A pet owner calling at 2am with a genuinely sick animal needs to reach your on-call vet, not a generic voicemail. Summit's hosted PBX handles after-hours call routing with the same reliability as your daytime operations: time-based IVR, mobile forwarding to the on-call veterinarian, and clear messaging for non-emergency callers.

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    Your Cloud System Stays Online

    For practices running cloud-based software, Summit's combination of own-network reliability and automatic 4G backup means your practice management system, client portal, and billing keep working even when other businesses on your street lose their connection. Your veterinarians can access patient records. Your reception team can process payments. Your practice keeps running.

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    Support That Understands the Urgency

    When your internet goes down during a busy surgery morning, you can't afford to wait in a queue behind residential customers. Summit's own support team understands that your connectivity is directly linked to patient care and business operations. One call, one local team, one provider who gets it.

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Why Australian Businesses Choose Summit Internet

  • The Summit Team have always been a pleasure to work with; we highly recommend their services. Thank you for the continued support.

    Paul Braithwaite

    3 months ago

  • We recently moved our dental practice over to Summit for phone services, and the experience has been excellent from start to finish. The team has been responsive, professional, and incredibly helpful throughout the entire setup process. The transition was smooth, any issues were addressed promptly, and communication was always clear and efficient. Reliable phones and internet are essential for a busy practice like ours, and Summit has delivered exactly that. A special thank you to Michael for his patience and ongoing assistance during the transition. Highly recommend Summit to any business looking for reliable service and great customer support.Read more

    Elli Darabi

    3 months ago

  • The best service !!! Got issue fixed out by Greg ^^

    白大倫

    3 months ago

  • The whole team at Summit have been great from the initial onboarding to the rapid responses from Max when we need to make changes or additions to our services. Can't recommend them enough!

    Aaron Klaver

    3 months ago

  • As the I.T. Manager for Hydronic Systems Australia, Summit helps provide me and our companies with consistently stable Business Grade Internet, backed up by a dedicated Fixed Wireless Broadband connection. They also saved us a serious amount of money on our mobile phone bills. We have had no serious issues, and our business has been rock-solid under there great service. Highly Recommended.Read more

    James Paterson

    4 months ago

  • Prompt and efficient service. Highly recommend

    Elliot Bell

    4 months ago

  • We now use Summit across our real estate network. Great family business, reliable and their attention to detail is outstanding. Highly recommend.

    Ryan Bell

    4 months ago

  • As a reseller, we primarily work with Summit’s 4G services and have been very impressed. The plans are affordable, flexible, and well suited to our customers—especially for internet failover solutions. The sales and support teams are responsive and genuinely helpful, which is why we’re proud to partner with Summit Internet. We happily recommend them.Read more

    Mal Skinner

    4 months ago

  • After working with another ISP for several months to deliver a critical internet service for a major international sporting event, we were ultimately advised that the required upgrade was unlikely to be completed prior to event week. This left us facing a significant risk to service delivery. After exhausting all other options (and a few sleepless nights) we came across Summit Internet. From the initial conversation, Allan immediately understood the severity of the situation and quickly engaged his technical delivery team. Michael “Radar” was on site within days to assess and finalise a solution. Despite challenging conditions, including large trees and other obstructions, he worked tirelessly to design and implement an alternative approach. Leveraging an adjacent building, a temporary NBN connection, and a wireless link into the comms room, the solution was delivered within 24 hours of the initial site visit. Not only was the outcome faster than expected, but it was also more cost effective and delivered higher speeds than originally promised by the previous ISP. Over the course of the event, the service handled terabytes of data and supported hundreds of concurrent users without a single speed or performance issue. I cannot thank Summit Internet, particularly Allan and Radar enough for their exceptional service, technical expertise, and commitment to delivering under pressure. Highly recommended.Read more

    Adam Hastie

    4 months ago

  • Fausto and the staff at Summit are amazing. We have had nothing but fantastic service from start up to problem solving issues. The system is easy to use. Would highly recommend this service provider.

    Jo Bodhankar

    4 months ago

  • Summit internet recently set my small business up with a local land line number and a soft phone that runs off an app on my mobile - getting my personal phone number off the internet and being able to distinguish between business and personal calls is a game changer. Whole process took less than a week, and is super cost effective. Highly recommend.Read more

    Alex Holly

    6 months ago

  • Great service, efficient and smooth from start to finish!

    Marija Cavlina

    9 months ago

Reviews from Google. Read all reviews on Google

Frequently asked questions

What internet speed do you recommend for a veterinary practice?
For a small practice with 1 to 3 vets, digital X-ray, and cloud-based practice management, we'd recommend a minimum of 50/50 Mbps on fixed wireless. For larger practices with multiple imaging modalities, high patient volumes, or satellite locations, 100/100 Mbps gives you headroom. We'll assess your specific needs, including imaging volume, number of workstations, and software requirements, during a free consultation.
Does Summit support ezyVet and RxWorks?
Summit provides the internet connectivity these platforms run on. ezyVet, as a cloud-based system, requires reliable, low-latency internet, which is exactly what Summit's fixed wireless and business NBN deliver. RxWorks, which can run on-premise with web app capabilities, benefits from a static IP for remote access and a reliable connection for its cloud features. We ensure your connection is configured correctly for whichever platform you use.
How does 4G backup work with cloud-based practice management?
When your primary internet connection drops, Summit's 4G backup activates automatically. Your cloud-based practice management system (ezyVet, Provet Cloud, etc.) reconnects through the backup link. Your team continues accessing patient records, processing appointments, and handling billing. The failover is designed to happen within seconds, minimising disruption to your practice workflow.
Can Summit connect multiple vet clinic locations?
Yes. Whether you're an independent practice with a satellite branch or part of a larger veterinary group, Summit can deploy consistent connectivity across all your sites. Our MPLS private network service connects locations securely for shared practice management, and our hosted PBX operates as a unified phone system across all offices.
How does after-hours call routing work?
Summit's our hosted PBX switches to your after-hours call flow automatically at the time you set. Emergency callers are routed to the on-call veterinarian's mobile. Non-urgent callers hear a message and can leave a voicemail, which is delivered to your inbox as an audio file. The routing rules are fully customisable, so you can change the on-call vet, adjust the timing, or update the messaging through a web interface.
How quickly can you install internet at a new vet clinic?
Summit's fixed wireless service can be installed in as little as 10 business days. For a new clinic fit-out, we can coordinate timing with your construction schedule to ensure connectivity is ready when your practice management system and imaging equipment are installed.
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Your Practice Runs on Connectivity. Make Sure It's Built for What You Do.

From digital imaging uploads to after-hours emergency calls, Summit Internet delivers the speed, reliability, and phone system your veterinary practice needs. Talk to us about a solution designed for the way your clinic actually operates.

Call 1300 049 749 or request a callback · Mon-Fri 9AM-5PM AEST

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