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Summit Internet
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When Your Internet Goes Down, Your Registers Stop. We Make Sure That Does Not Happen.

EFTPOS downtime costs the average retailer around $400 per hour in lost sales. Summit Internet keeps your POS systems, payment terminals, and inventory platforms running with business-grade connectivity and automatic 4G backup, so your tills never go silent.

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The Connectivity Challenge

In retail, connectivity is not an IT issue. It is a revenue issue. The moment your internet drops, your EFTPOS terminals stop processing payments. Your cloud POS loses its connection. Your inventory system goes blind. And your customers, who almost certainly are not carrying cash, walk out the door.

The numbers are stark. A retailer turning over $1 million a year with a 30% margin loses approximately $400 for every hour of EFTPOS downtime. For busier stores, the figure is higher. For multi-site retailers, a single widespread outage can cost thousands. And the damage goes beyond the immediate lost sales, because customers who cannot pay remember the experience and may not come back.

This is not a theoretical risk. The nationwide network outage that took EFTPOS offline across 400,000 Australian businesses made it brutally clear: relying on a single internet connection with no backup is a gamble that every retailer makes every trading day. And it is a gamble you do not need to make.

The shift to cloud-based POS systems such as Lightspeed, Square, Shopify POS, and Retail Express has made retailers more connected and more efficient, but also more dependent on their internet connection. Add in inventory management syncing across multiple stores, customer WiFi, digital signage, CCTV, and staff rostering platforms, and today's retail environment has a connectivity appetite that a basic NBN plan simply was not designed to satisfy. When you layer in seasonal peaks such as Christmas trade, Black Friday, and end-of-financial-year sales, the demands only intensify.

What retailers need is not just fast internet. They need reliable internet with a backup plan that activates automatically when the primary connection fails. They need a provider who understands that in retail, downtime is not an inconvenience. It is lost revenue.

How Summit Helps Retail

  • 4G Backup: Your EFTPOS Insurance Policy

    This is the single most important thing Summit does for retailers. Our automatic 4G backup service sits alongside your primary internet connection and monitors it constantly. The moment your primary link fails, the backup activates within seconds, routing your EFTPOS transactions, POS system, and other critical traffic through the 4G mobile network. Your payment terminals keep processing. Your POS keeps running. Your customers keep buying. When the primary connection is restored, traffic switches back automatically. Think of it as insurance that pays for itself the first time it activates.

  • Business-Grade Primary Connectivity

    Your primary internet connection matters too. Summit offers fixed wireless, Business NBN, and Business Grade Fibre, each delivering dedicated, business-grade performance designed for the demands of retail. Our fixed wireless service is particularly valuable for retail locations in shopping strips, industrial precincts, or suburban centres where NBN performance is inconsistent. With dedicated bandwidth that is not shared with surrounding residences, your connection stays consistent during the busiest trading hours.

  • Multi-Store Connectivity on One Account

    If you operate more than one store, you know the pain of managing separate internet providers at each location: different plans, different support contacts, different bills, different service levels. Summit connects all your stores under a single account with consistent service and coordinated support. Whether you have two shops or fifty, we manage the connectivity across all of them. One provider, one bill, and when you call for support, one team that understands your whole operation.

  • Professional Phone System for Customer Service

    Whether your customers are calling to check stock, enquire about trading hours, or follow up on an order, how your store answers the phone matters. Summit's our hosted PBX hosted phone system gives your retail business a professional call experience: auto-attendant, call routing to the right department or store, voicemail to email, and the ability to manage calls across multiple locations from a single system. If you operate under a franchise or group brand, a 1300 number provides one consistent contact point for customers regardless of which store they are calling.

  • Mobile Broadband for Pop-Up Shops and Markets

    Retail does not always happen inside four walls. If your business sells at markets, trade shows, pop-up locations, or seasonal venues, Summit's mobile broadband gives you a portable internet connection for your EFTPOS terminal and POS system wherever you go. No relying on venue WiFi. No hoping your phone's hotspot holds up. Just a dedicated data connection that keeps you trading.

Services That Matter to Retail

Every service below runs on infrastructure we own and support from Melbourne. Tap any one for the detail.

Talk to an expert

Not sure which option is right for your business?

Book a short call with one of our network specialists. Tell them how your business actually runs and they will tell you which access technology suits it, which ones do not, and why. If the cheaper option is the right one, they will say so.

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Why Retail Businesses Choose Summit

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    Trusted by Australian Retailers

    Summit Internet provides connectivity for brands including Beacon Lighting and Choices Flooring, multi-store retail operations that depend on reliable internet and EFTPOS at every location, every trading day. When national retail brands trust us with their connectivity, you can be confident we understand what retail demands.

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    4G Backup Changes Everything

    After the nationwide outage that took EFTPOS offline for 400,000 businesses, every retailer should be asking: "What happens to my sales if my internet goes down?" With Summit's 4G backup, the answer is simple: your EFTPOS keeps working. The backup pays for itself the first time it saves you from an outage during peak trade.

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    Own Network, Fast Fixes

    Summit holds ACMA Carrier Licence #388, and we build, own, operate and maintain our own network. When something goes wrong on our fixed wireless network, our technicians resolve it directly. No waiting for a third-party provider. No blame-shifting. For a business where every minute of downtime costs real money, the speed of fault resolution matters enormously.

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    One Provider, One Bill

    Internet, phones, mobile, backup, all from Summit and all on one account. No more juggling multiple telco providers across multiple stores. One support number, one team that knows your business, one invoice each month.

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Why Australian Businesses Choose Summit Internet

Frequently asked questions

We install a 4G backup unit alongside your primary internet connection. It monitors your primary link continuously. When it detects a failure, it automatically routes your traffic, including EFTPOS transactions, through the 4G mobile network. The switchover happens within seconds, and most EFTPOS terminals will not even notice the change. When your primary connection comes back, traffic reverts automatically. Your payment processing stays live throughout.
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Stop Losing Sales to Internet Outages

Every hour your EFTPOS is down costs you money. Summit's 4G backup keeps your tills running, and our business-grade internet keeps your whole retail operation connected. Trusted by Beacon Lighting, Choices Flooring, and retailers across Melbourne.

Call 1300 049 749 or request a callback · Mon-Fri 9AM-5PM AEST

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