A Professional Phone System Without the Hardware Headaches
Summit's hosted PBX is a cloud phone system: every feature included, no per-feature charges, and crystal-clear call quality when bundled with Summit internet.
- Talk to someone who can fix it, not just log it
- Internet, phones and mobile on one bill
- We tell you what you need, not what we would rather sell
Overview
Your phone system shapes how customers experience your business. Missed calls, crackly audio and clunky transfers tell callers you are not ready for their business. Hosted PBX changes that, giving you a full-featured, enterprise-grade phone system hosted in the cloud, managed through a simple web portal, and priced for small and mid-sized businesses.
Hosted PBX replaces your old on-premises phone system with a cloud-hosted PBX that works on desk phones, DECT cordless handsets, softphone apps and conference phones. There is no server room hardware to maintain, no expensive upgrades every few years, and no limit on how many extensions you can add as your team grows. Every feature (IVR auto attendant, ring groups, voicemail to email, hot desking, time-based routing) is included in one simple per-user price.
What truly sets our cloud phone system apart is what happens when you pair it with a Summit internet connection. Because Summit owns and operates its own network (ACMA Carrier Licence #388), we can prioritise your voice traffic with end-to-end Quality of Service. That means your calls stay clear and uninterrupted even when your team is downloading large files, streaming video or backing up to the cloud. This is something you simply cannot get when your phone provider and internet provider are two different companies.
Key Benefits
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All Features, One Price
Every user gets the full feature set: IVR, ring groups, call recording, voicemail to email, hold music, call transfer, hot desking and more. There are no tiers to navigate and no surprise charges for the feature you actually need. One price per user, everything included.
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Crystal-Clear Call Quality with QoS
When When your phone system runs on a Summit internet connection, your voice traffic is given priority over data traffic across our own network. The result is consistently clear, professional-quality calls, not the choppy, dropping audio that plagues businesses buying phone and internet from separate providers.
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Work from Anywhere
Hosted PBX is not tied to a desk. Your team can take calls on a desk phone in the office, a softphone app on their laptop at home, or their mobile while on the road. One system, one number, wherever your people are.
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Scales with Your Business
Adding a new team member takes minutes, not days. There is no rewiring, no technician visit and no hardware to order (unless you want a new handset). Whether you have five people today or fifty next year, Hosted PBX grows with you.
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Professional Image from Day One
An IVR auto attendant greets callers and routes them to the right department. Ring groups ensure someone always picks up. Time-based routing sends after-hours calls to voicemail or a mobile. Even a two-person business can sound like a company ten times its size.
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No Hardware to Maintain
Your phone system lives in the cloud, hosted and maintained by Summit. There are no servers in your office to manage, no firmware updates to worry about, and no catastrophic hardware failures that take your phones offline. We handle the infrastructure so you can focus on your business.
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Simple Web Management Portal
Add users, change call routing, update your IVR greeting, configure ring groups, all from a straightforward web portal. You do not need an IT degree or a technician visit to manage your phone system. Changes take effect immediately.
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Keep Your Existing Numbers
Switching to Hosted PBX does not mean changing your phone numbers. We port your existing numbers across so your customers, suppliers and marketing materials stay exactly as they are.
How It Works
- 1 We design your system
We design your system
Tell us how your business handles calls today (who answers, where calls should route, what happens after hours), and we configure the system to match. No generic templates; your phone system is set up for the way you actually work.
- 2 Choose your devices
Choose your devices
Select from desk phones, DECT cordless handsets, a reception console for your front desk, softphone apps for remote workers, or conference phones for meeting rooms. Mix and match across your team.
- 3 We provision and port
We provision and port
Summit sets up your phone system, provisions your devices, and ports your existing phone numbers. We test everything before go-live so there is zero disruption to your business.
- 4 You manage it from the web portal
You manage it from the web portal
Once live, you have full control through the management portal. Add or remove users, update routing, pull call reports and adjust settings any time you need to.
Features
Call Management
- IVR Auto Attendant
- : Professional greeting with menu options to route callers to the right department or person
- Ring Groups
- : Route incoming calls to a group of extensions simultaneously, sequentially or in a hunt pattern
- Call Transfer
- : Attended and blind transfer between extensions and external numbers
- Call Parking
- : Park a call and pick it up from any extension in the office
- Call Recording
- : Record calls for training, compliance or quality assurance
- Call Queues
- : Hold callers in a queue with hold music and position announcements during busy periods
Routing & Availability
- Time-Based Routing
- : Automatically route calls differently during business hours, after hours, weekends and public holidays
- Hot Desking
- : Log in to any desk phone in the office and it becomes yours, with your extension, voicemail and settings
- Follow Me / Find Me
- : Route calls through a sequence of numbers (desk phone, then mobile, then voicemail) so you never miss a call
- Simultaneous Ring
- : Ring your desk phone and mobile at the same time
Messaging & Voicemail
- Voicemail to Email
- : Voicemail messages delivered as audio files to your email inbox so you can listen from anywhere
- Unified Messaging
- : Access voicemail, missed calls and faxes from a single interface
- Custom Hold Music
- : Upload your own hold music or promotional messages
Device Options
- Standard Desk Phones
- : Feature-rich IP desk phones for everyday use
- DECT Cordless Phones
- : Wireless handsets for staff who move around the office, warehouse or shopfloor
- Reception Console
- : High-capacity phones with sidecar modules for busy front desks managing high call volumes
- Softphone App
- : Software-based phone on your computer or mobile device for remote and hybrid workers
- Conference Phone
- : Dedicated speakerphones for meeting rooms and boardrooms
Apps and Softphones
- Web Browser Client
- : Make and take calls, see who is free, and message colleagues from a browser tab. Nothing to install.
- Desktop App
- : A native Windows app for staff who want a dedicated phone on their desktop rather than a browser tab.
- Mobile Apps for iOS and Android
- : Your extension in your pocket. Calls come to your mobile over data or wi-fi and show your business number, not your personal one.
- Presence
- : See at a glance whether a colleague is available, on a call or in a meeting before you transfer.
- Click to Call
- : Click any phone number on a web page or in a business application to dial it, without copying it into a handset.
- Notifications When Closed
- : Incoming calls and chats still reach staff when the app is in the background.
Video Meetings
- Browser-Based Meetings
- : Host and join from a browser. Guests need no account, no app and no download.
- Your Own Meeting Link
- : A permanent personal meeting link you can put in an email signature or on a business card.
- Screen Sharing
- : Share a screen or a single window with everyone in the meeting.
- Whiteboard and Document Sharing
- : Sketch on a shared whiteboard and present PDFs without leaving the meeting.
- Polls
- : Put a question to the room and see results live.
- Remote Assistance
- : Take control of a participant's screen with their permission, for support and training.
- No Per-User Meeting Fees
- : Video is part of the phone system, not a separate subscription per head.
Live Chat and Digital Channels
- Website Live Chat
- : A chat widget on your site, answered by the same team and the same queues that answer the phone.
- Escalate Chat to a Call
- : Turn a chat that is going in circles into a voice or video call in the browser, without the customer redialling and starting again.
- Messaging Channels in One Place
- : Facebook messages, WhatsApp messages and SMS handled in the same interface as chat and calls.
- Business SMS
- : Send and receive text messages from your business number rather than a staff mobile.
- Queue-Based Chat
- : Chats route to the right team the same way calls do, instead of landing in one person's inbox.
- Chat Reporting
- : Volumes, response times and outcomes alongside your call reporting.
Contact Centre and Queue Management
- Queue Strategies
- : Ring all, round robin, longest idle, or priority order, set per queue to match how the team actually works.
- Skill-Based Routing
- : Send callers to the agents qualified to help them instead of whoever is free.
- Callback
- : Let a caller hang up and keep their place, then have the system ring them back rather than making them hold.
- Listen In, Whisper and Barge In
- : Monitor a live call silently, coach the agent without the caller hearing, or join the call outright.
- Live Wallboard
- : Queue status, wait times and agent availability on a screen the team can see.
- Switchboard View
- : A single view of every call in progress for reception and team leaders.
- SLA Alerting
- : Get alerted when calls are waiting longer than the standard you have set.
- Queue Reporting
- : Answered, abandoned, average wait and talk time, by queue and by agent, scheduled to your inbox.
Integrations
- Business Application Screen Pop
- : The caller's record opens as the call connects, so staff are not asking a returning customer to spell their name again.
- Automatic Call Logging
- : Every call written back against the customer record, building call history without anyone typing it up.
- New Contact Creation
- : An unrecognised number creates a new contact rather than being lost.
- Microsoft 365 and Google Workspace
- : Sync users from your existing directory instead of maintaining a second staff list.
- Calendar-Aware Status
- : Your availability follows your calendar, so meetings do not get interrupted.
- API Access
- : Programmatic call control and reporting for businesses with their own systems to connect.
Multi-Site and Resilience
- Connect Multiple Offices
- : Bridge sites so extension dialling, transfers and presence work across every location as one system.
- Offsite Phones Without a VPN
- : Remote handsets and softphones connect securely without a site-to-site tunnel to maintain.
- Custom Call Flows
- : Build call handling logic visually for scenarios the standard IVR does not cover, such as account-number lookups or after-hours triage.
- Failover
- : A standby path so a single failure does not take your phones down.
- Departments and Tenancy
- : Keep separate businesses or trading names on one platform with their own numbers, greetings and reporting.
Administration
- Web Management Portal
- : Full system administration from any web browser
- Call Reporting & Analytics
- : Track call volumes, durations, missed calls and peak times
- User-Level Permissions
- : Control what each user can access and configure
- Directory Integration
- : Company directory accessible from every handset
Use Cases
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The Growing Professional Services Firm
Lawyers & AccountantsA 15-person accounting firm has outgrown its old phone system. Partners need calls routed to their mobile when they are visiting clients. The reception desk needs to handle high call volumes during tax season. Hosted PBX gives them IVR routing, ring groups for the support team, follow-me for partners, and a reception console, all managed from a web portal without an IT team.
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The Multi-Site Retail Business
RetailA retail chain with four Melbourne stores needs a unified phone system. Calls to the head office number can overflow to store managers. Each store has its own direct number but they all operate on the same system. Staff can transfer calls between locations as easily as transferring to the next desk. Hosted PBX connects all four sites under one system, one management portal, and one bill.
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The Hybrid Workforce
Marketing & MediaA marketing agency has ten staff: five in the office, five working from home. Every team member uses the softphone app on their laptop, and office-based staff also have desk phones. Customers call one number and reach the right person regardless of where they are sitting. Hosted PBX makes the office location irrelevant to the caller experience.
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The Medical Practice
Dentists & GPsA GP clinic needs after-hours calls routed to an answering service, an IVR to direct patients to bookings, results or emergencies, and voicemail to email so doctors can triage messages remotely. Hosted PBX handles all of this, and when bundled with Summit internet, the QoS guarantee means telehealth consultations are never disrupted by other internet traffic in the practice.
Your situation not on this list? Tell us what you run or call 1300 049 749 and we will tell you honestly whether we can help.
Not sure which option is right for your business?
Book a short call with one of our network specialists. Tell them how your business actually runs and they will tell you which access technology suits it, which ones do not, and why. If the cheaper option is the right one, they will say so.
Why Choose Summit for Your Phone System
- 01
Your Calls Get Priority on Our Own Network
This is the single biggest reason to choose a hosted PBX from Summit with Summit internet. Because we own the network your data and voice travel on, we can guarantee your voice traffic is prioritised with end-to-end QoS. Other providers sell you a phone system and hope your internet connection is good enough. We make sure it is.
- 02
One Provider, One Point of Accountability
When your phone system and internet come from different providers, problems become a blame game. The VoIP provider says it is the internet. The internet provider says it is the VoIP. With Summit, there is one number to call, one team who can see the entire picture, and one provider accountable for making it work.
- 03
Support That Can Actually Fix It
When you call Summit, you speak to our own support team, not a chatbot and not somebody who has to pass your problem to another company. Real people who understand your business, know the technology, and can resolve issues without reading from a script.
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Priced for Small and Mid-Sized Business
The big telcos charge $40 to $50 per user per month for their cloud phone systems. Hosted PBX delivers the same enterprise-grade features at a fraction of the cost. Every feature is included in one per-user price: no add-ons, no tiers, no hidden charges.
Other services businesses pair this with
Bundle them on one bill →Why Australian Businesses Choose Summit Internet
The Summit Team have always been a pleasure to work with; we highly recommend their services. Thank you for the continued support.
Paul Braithwaite
3 months ago
We recently moved our dental practice over to Summit for phone services, and the experience has been excellent from start to finish. The team has been responsive, professional, and incredibly helpful throughout the entire setup process. The transition was smooth, any issues were addressed promptly, and communication was always clear and efficient. Reliable phones and internet are essential for a busy practice like ours, and Summit has delivered exactly that. A special thank you to Michael for his patience and ongoing assistance during the transition. Highly recommend Summit to any business looking for reliable service and great customer support.Read more
Elli Darabi
3 months ago
The best service !!! Got issue fixed out by Greg ^^
白大倫
3 months ago
The whole team at Summit have been great from the initial onboarding to the rapid responses from Max when we need to make changes or additions to our services. Can't recommend them enough!
Aaron Klaver
3 months ago
As the I.T. Manager for Hydronic Systems Australia, Summit helps provide me and our companies with consistently stable Business Grade Internet, backed up by a dedicated Fixed Wireless Broadband connection. They also saved us a serious amount of money on our mobile phone bills. We have had no serious issues, and our business has been rock-solid under there great service. Highly Recommended.Read more
James Paterson
4 months ago
Prompt and efficient service. Highly recommend
Elliot Bell
4 months ago
We now use Summit across our real estate network. Great family business, reliable and their attention to detail is outstanding. Highly recommend.
Ryan Bell
4 months ago
As a reseller, we primarily work with Summit’s 4G services and have been very impressed. The plans are affordable, flexible, and well suited to our customers—especially for internet failover solutions. The sales and support teams are responsive and genuinely helpful, which is why we’re proud to partner with Summit Internet. We happily recommend them.Read more
Mal Skinner
4 months ago
After working with another ISP for several months to deliver a critical internet service for a major international sporting event, we were ultimately advised that the required upgrade was unlikely to be completed prior to event week. This left us facing a significant risk to service delivery. After exhausting all other options (and a few sleepless nights) we came across Summit Internet. From the initial conversation, Allan immediately understood the severity of the situation and quickly engaged his technical delivery team. Michael “Radar” was on site within days to assess and finalise a solution. Despite challenging conditions, including large trees and other obstructions, he worked tirelessly to design and implement an alternative approach. Leveraging an adjacent building, a temporary NBN connection, and a wireless link into the comms room, the solution was delivered within 24 hours of the initial site visit. Not only was the outcome faster than expected, but it was also more cost effective and delivered higher speeds than originally promised by the previous ISP. Over the course of the event, the service handled terabytes of data and supported hundreds of concurrent users without a single speed or performance issue. I cannot thank Summit Internet, particularly Allan and Radar enough for their exceptional service, technical expertise, and commitment to delivering under pressure. Highly recommended.Read more
Adam Hastie
4 months ago
Fausto and the staff at Summit are amazing. We have had nothing but fantastic service from start up to problem solving issues. The system is easy to use. Would highly recommend this service provider.
Jo Bodhankar
4 months ago
Summit internet recently set my small business up with a local land line number and a soft phone that runs off an app on my mobile - getting my personal phone number off the internet and being able to distinguish between business and personal calls is a game changer. Whole process took less than a week, and is super cost effective. Highly recommend.Read more
Alex Holly
6 months ago
Great service, efficient and smooth from start to finish!
Marija Cavlina
9 months ago
Reviews from Google. Read all reviews on Google
Frequently asked questions
What internet connection do I need for a cloud phone system?
Can I keep my existing phone numbers?
What happens if the internet goes down?
Do I need to buy phones?
How long does it take to set up?
Can I add or remove users myself?
Is call recording included?
Can remote workers use it?
Can staff work entirely from an app, without a desk phone?
Does Hosted PBX include video meetings?
Can we handle website chat and WhatsApp messages through the same system?
Do you support call queues and reporting for a contact centre?
Will Hosted PBX work with our CRM?
Can you connect more than one office?
What happens to our phones if the internet drops?
Ready to Upgrade Your Business Phone System?
Get a tailored quote for your business. We will design a system around the way you work, not the other way around.
Call 1300 049 749 or request a callback · Mon-Fri 9AM-5PM AEST