Find or change your 3CX voicemail PIN

Your voicemail PIN protects your messages when you dial in to your voicemail box from a phone. You can find it and change it yourself.

Summit will never email you a PIN or ask you for one. If you get an email or call asking for your voicemail PIN or password, don’t reply. Call us on the number below instead.

Find your current PIN

1. Log in to the 3CX web client. Your 3CX web address is in your 3CX welcome email.
2. Click your avatar (your initials or photo) in the top right corner.
3. Open Settings, then General. Your voicemail PIN is shown with your account details.

Change your PIN from your phone

1. From your desk phone or the 3CX app, dial your voicemail access number. On most 3CX systems this is 999.
2. Enter your current PIN, then press #.
3. Go to the options menu and choose the option to change your PIN. The voice prompts tell you which key to press.
4. Enter your new PIN and confirm it when asked.

Choose a PIN that isn’t your extension number, your birthday or a simple sequence like 1234.

Can’t get in?

If you’ve forgotten your PIN and can’t log in to the web client to see it, log a support request. We’ll reset it and you can then change it to something only you know.

You can also listen to voicemail without a PIN from the web client or the 3CX app. See 3CX’s guide: Voicemail.