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Summit Internet
For SmileTel customers

SmileTel Customer Reviewing Your Phones and Internet? Talk to a Carrier That Runs Its Own Network.

Summit Internet is a licensed, business-only carrier. We bring your internet, phone system and mobile onto one network and one bill, and port your existing numbers across.

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Switching from SmileTel?

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Overview

SmileTel is the telecommunications division of Smile IT, based in Tingalpa, Queensland. It sells business phone, internet and mobile services, including cloud phone systems, Microsoft Teams Calling and SIP trunks for existing phone systems, business internet supplied through carrier partners, Starlink and 4G backup, and business mobile plans, along with retail, franchise and multi-site packages.

Plenty of businesses review their provider at some point. A contract is coming to an end, the business is moving office or opening another site, or the team simply wants internet and phones delivered by the carrier that runs the network rather than through several suppliers.

Summit Internet builds, owns and operates its own network, with Points of Presence in NEXTDC data centres. We supply business nbn with a static IP included, Ethernet over fibre, a Hosted PBX cloud phone system, SIP trunks, Microsoft Teams Calling and business mobile plans, and we only work with businesses.

Summit Internet is an independent carrier and is not affiliated with SmileTel.

How Summit Helps

  • Internet and Phones From One Carrier

    Your internet, phone system and mobiles sit on one network and one bill. When the internet connection is also Summit's, voice traffic is prioritised with QoS, so calls get first use of the link.

  • A Cloud Phone System With Every Feature Included

    Our Hosted PBX starts from $10 per user per month, with auto attendant, ring groups, call queues, voicemail to email, call recording and mobile and desktop apps all included. Handsets can be preconfigured and shipped to your office ready to plug in.

  • SIP Trunks for the Phone System You Already Own

    If you run your own PBX, Summit SIP trunks start from 2 channels and scale up or down as your call volumes change. There is no need to replace hardware that still does the job.

  • Microsoft Teams Calling

    If your staff live in Teams, we connect it to the phone network with Direct Routing, so people make and take business calls in the app they already use. You keep your existing Microsoft licensing; Summit does not resell Microsoft licences.

  • Business nbn and Fibre With a Static IP

    Business nbn is available nationally with a static IP included, at up to 2000/500 Mbps on full-fibre nbn. For sites that need dedicated capacity, we offer Ethernet over fibre. DDoS protection is standard.

  • 4G Backup That Fails Over Automatically

    Summit 4G Backup switches to Australia's biggest mobile network, with 98.8% population coverage, if your fixed service drops, then fails back automatically when it returns.

  • Business Mobile Plans

    Add business mobile SIM plans to the same account so your mobiles, phones and internet are billed together.

  • Inbound Numbers and Extras

    We provide 1300 and 1800 numbers, fax to email and on-hold messaging, so the numbers your customers already know keep working.

How It Works

  1. 1 Talk to us

    Tell us what you have today: internet services, phone system or SIP trunks, numbers and mobiles. We will recommend a setup that fits your sites.

  2. 2 Get a quote

    You receive a clear quote for internet, voice and mobile, so you can compare it against your current agreement and plan the timing around your contract end.

  3. 3 Install and set up

    We connect your internet, configure your Hosted PBX, SIP trunks or Teams Calling, and preconfigure handsets if you need them.

  4. 4 Port your numbers

    We port your existing numbers across. Keep your current service active until the port completes, because only active numbers can be ported. The ACMA says single local numbers generally port in 8 to 15 days, and multi-number ports can take up to 30 days.

  5. 5 Cancel the old services

    Once your numbers have ported and everything is working on Summit, you can cancel your remaining services with your previous provider.

Talk to an expert

Thinking about leaving SmileTel?

Book a short call with a switching specialist. Tell us what you have today and when your contract ends, and we will tell you what moving to Summit involves and whether it is worth it.

Book a call with a specialist Call 1300 049 749

Why SmileTel Customers Choose Summit

  • 01

    A Licensed Carrier With Its Own Network

    Summit holds ACMA Carrier Licence #388 and has been in business for 26 years. We build, own and operate our network, with Points of Presence in NEXTDC data centres.

  • 02

    Business-Only

    We do not sell residential services. Our products, processes and team are set up around the needs of Australian businesses.

  • 03

    Voice and Data Designed Together

    Because we supply both the connection and the phone service, voice traffic is prioritised on your Summit internet link, and there is one provider to call if something needs attention.

  • 04

    Room to Grow

    From a single office to multiple sites, you can add users, SIP channels, mobiles and connections as the business changes, all on one bill.

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Why Australian Businesses Choose Summit Internet

  • Great business and service provider. Highly recommended.

    Nabil Salameh

    last month

  • The Summit Team have always been a pleasure to work with; we highly recommend their services. Thank you for the continued support.

    Paul Braithwaite

    5 months ago

  • We recently moved our dental practice over to Summit for phone services, and the experience has been excellent from start to finish. The team has been responsive, professional, and incredibly helpful throughout the entire setup process. The transition was smooth, any issues were addressed promptly, and communication was always clear and efficient. Reliable phones and internet are essential for a busy practice like ours, and Summit has delivered exactly that. A special thank you to Michael for his patience and ongoing assistance during the transition. Highly recommend Summit to any business looking for reliable service and great customer support.Read more

    Elli Darabi

    5 months ago

  • The best service !!! Got issue fixed out by Greg ^^

    白大倫

    5 months ago

  • The whole team at Summit have been great from the initial onboarding to the rapid responses from Max when we need to make changes or additions to our services. Can't recommend them enough!

    Aaron Klaver

    5 months ago

  • As the I.T. Manager for Hydronic Systems Australia, Summit helps provide me and our companies with consistently stable Business Grade Internet, backed up by a dedicated Fixed Wireless Broadband connection. They also saved us a serious amount of money on our mobile phone bills. We have had no serious issues, and our business has been rock-solid under there great service. Highly Recommended.Read more

    James Paterson

    6 months ago

  • Prompt and efficient service. Highly recommend

    Elliot Bell

    6 months ago

  • We now use Summit across our real estate network. Great family business, reliable and their attention to detail is outstanding. Highly recommend.

    Ryan Bell

    6 months ago

  • As a reseller, we primarily work with Summit’s 4G services and have been very impressed. The plans are affordable, flexible, and well suited to our customers—especially for internet failover solutions. The sales and support teams are responsive and genuinely helpful, which is why we’re proud to partner with Summit Internet. We happily recommend them.Read more

    Mal Skinner

    6 months ago

  • After working with another ISP for several months to deliver a critical internet service for a major international sporting event, we were ultimately advised that the required upgrade was unlikely to be completed prior to event week. This left us facing a significant risk to service delivery. After exhausting all other options (and a few sleepless nights) we came across Summit Internet. From the initial conversation, Allan immediately understood the severity of the situation and quickly engaged his technical delivery team. Michael “Radar” was on site within days to assess and finalise a solution. Despite challenging conditions, including large trees and other obstructions, he worked tirelessly to design and implement an alternative approach. Leveraging an adjacent building, a temporary NBN connection, and a wireless link into the comms room, the solution was delivered within 24 hours of the initial site visit. Not only was the outcome faster than expected, but it was also more cost effective and delivered higher speeds than originally promised by the previous ISP. Over the course of the event, the service handled terabytes of data and supported hundreds of concurrent users without a single speed or performance issue. I cannot thank Summit Internet, particularly Allan and Radar enough for their exceptional service, technical expertise, and commitment to delivering under pressure. Highly recommended.Read more

    Adam Hastie

    6 months ago

  • Fausto and the staff at Summit are amazing. We have had nothing but fantastic service from start up to problem solving issues. The system is easy to use. Would highly recommend this service provider.

    Jo Bodhankar

    6 months ago

  • Summit internet recently set my small business up with a local land line number and a soft phone that runs off an app on my mobile - getting my personal phone number off the internet and being able to distinguish between business and personal calls is a game changer. Whole process took less than a week, and is super cost effective. Highly recommend.Read more

    Alex Holly

    8 months ago

Reviews from Google. Read all reviews on Google

Frequently asked questions

Is Summit Internet part of SmileTel?
No. Summit Internet is an independent Australian carrier holding ACMA Carrier Licence #388. We are not affiliated with SmileTel or Smile IT.
Why switch if my SmileTel service is working?
If your current services do everything you need, there may be no reason to change. Businesses usually talk to us when a contract is ending, they are moving or adding a site, or they want internet, phones and mobile from a carrier that runs its own network.
Will I have to pay to break my contract?
That depends on your agreement with your current provider. Check your contract terms before you switch. Many businesses time the move to their contract end date, and we can plan the installation around it.
Can I keep my phone numbers?
Yes, existing numbers can be ported to Summit. Keep your current service active until the port completes, because only active numbers can be ported. The ACMA says single local numbers generally port in 8 to 15 days, and multi-number ports can take up to 30 days.
Can I keep my existing phone system?
If your PBX supports SIP, you can connect it to Summit SIP trunks, starting from 2 channels. If you would rather move to the cloud, our Hosted PBX replaces the on-site system.
Do you support Microsoft Teams Calling?
Yes. We connect Teams to the phone network using Direct Routing. You keep your existing Microsoft licences, as Summit does not resell them.
Do you offer internet backup?
Yes. Summit 4G Backup fails over automatically to Australia's biggest mobile network and fails back when your fixed service returns.
Can you supply business nbn at all our sites?
Business nbn is available nationally, with a static IP included. Request a quote with your site addresses and we will confirm the options for each one.
Can I move my 1300 or 1800 number?
Yes. We provide 1300 and 1800 inbound numbers and can port your existing inbound numbers across.
Get started

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