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Summit Internet
For Novel Telecom customers

Running your business phones through Novel Telecom? See what a business-only carrier offers.

Move your phone lines, IP phones and numbers to a Summit cloud phone system or SIP trunks, with business nbn on the same bill if you want it.

Get a Quote Call 1300 049 749

Switching from Novel Telecom?

Book a call with a Summit switching specialist

What would you like help with?
When suits for a call?
Would rather talk now? Call 1300 049 749

Overview

Novel Telecom is an Australian telecommunications and call centre solutions provider. It sells telephone line plans, IP phones and VoIP calling plans with Yealink handsets, and nbn data, bundle and voice-only plans, alongside outsourced call centre services.

Businesses review their phone provider for plenty of ordinary reasons: a contract is coming to an end, the office is moving, the team has outgrown a handful of phone lines, or they want internet and phones from one carrier on one bill. Some simply want a provider that only serves businesses.

Summit offers a Hosted PBX cloud phone system with every feature included, SIP trunks for phone systems you already own, 1300 and 1800 numbers and business nbn with a static IP included. We can port your existing numbers so customers keep calling the same place.

Summit Internet is an independent carrier and is not affiliated with Novel Telecom.

How Summit Helps

  • A complete cloud phone system

    Summit's Hosted PBX starts from $10 per user per month with every feature included: auto attendant, ring groups, call queues, voicemail to email, call recording and mobile and desktop apps. There are no feature tiers to work through.

  • Keep the phone system you already have

    If you own an on-premises PBX, SIP trunks connect it to Summit's network. Start from 2 channels and scale up or down as your call volumes change.

  • Handsets ready to plug in

    If you use IP desk phones today, Summit can preconfigure handsets and ship them to you, so staff plug them in and start taking calls.

  • Your numbers come with you

    We port your existing local numbers and 1300 or 1800 numbers to Summit, so your listings, signage and email signatures stay correct.

  • Business nbn with a static IP

    Summit's business nbn includes a static IP, with speeds up to 2000/500 Mbps on full-fibre nbn. Where you need more, Ethernet over fibre is available.

  • Voice traffic prioritised on Summit internet

    When your internet connection is also Summit's, voice traffic is prioritised with QoS ahead of other traffic on the connection.

  • A backup when the line drops

    4G Backup fails over automatically to Australia's biggest mobile network, with 98.8% population coverage, and fails back when your main service returns.

  • One bill for internet, phones and mobile

    Put your internet, phone system and business mobile SIMs with one carrier and one invoice.

How It Works

  1. 1 Tell us what you have

    Share your current phone lines, numbers, handsets and internet service, and how your team takes calls today.

  2. 2 Get a quote

    We recommend Hosted PBX or SIP trunks, plus business nbn if it suits, and give you a clear quote.

  3. 3 Set up and test

    We build your call flows, auto attendant and ring groups, and preconfigure any handsets before cutover.

  4. 4 Port your numbers

    We lodge the port of your existing numbers. Keep your Novel Telecom service active until the port completes, because only active numbers can be ported. The ACMA says single local numbers generally port in 8 to 15 days, and multi-number ports can take up to 30 days.

  5. 5 Cancel the old service

    Once your numbers are live on Summit, you can arrange to close your old account.

Talk to an expert

Thinking about leaving Novel Telecom?

Book a short call with a switching specialist. Tell us what you have today and when your contract ends, and we will tell you what moving to Summit involves and whether it is worth it.

Book a call with a specialist Call 1300 049 749

Why Novel Telecom Customers Choose Summit

  • 01

    A licensed carrier

    Summit holds ACMA Carrier Licence #388 and has been in business since August 2000, 26 years of running business networks.

  • 02

    Business-only

    Summit does not sell residential services. Every product and process is built around businesses and the way they use phones and internet.

  • 03

    Our own network

    Summit builds, owns and operates its own network, with Points of Presence in NEXTDC data centres and DDoS protection as standard.

  • 04

    Phones and internet together

    Having voice and data with one carrier means one point of contact, voice prioritised on your connection and a single bill.

Other services businesses pair this with

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Why Australian Businesses Choose Summit Internet

  • Great business and service provider. Highly recommended.

    Nabil Salameh

    last month

  • The Summit Team have always been a pleasure to work with; we highly recommend their services. Thank you for the continued support.

    Paul Braithwaite

    5 months ago

  • We recently moved our dental practice over to Summit for phone services, and the experience has been excellent from start to finish. The team has been responsive, professional, and incredibly helpful throughout the entire setup process. The transition was smooth, any issues were addressed promptly, and communication was always clear and efficient. Reliable phones and internet are essential for a busy practice like ours, and Summit has delivered exactly that. A special thank you to Michael for his patience and ongoing assistance during the transition. Highly recommend Summit to any business looking for reliable service and great customer support.Read more

    Elli Darabi

    5 months ago

  • The best service !!! Got issue fixed out by Greg ^^

    白大倫

    5 months ago

  • The whole team at Summit have been great from the initial onboarding to the rapid responses from Max when we need to make changes or additions to our services. Can't recommend them enough!

    Aaron Klaver

    5 months ago

  • As the I.T. Manager for Hydronic Systems Australia, Summit helps provide me and our companies with consistently stable Business Grade Internet, backed up by a dedicated Fixed Wireless Broadband connection. They also saved us a serious amount of money on our mobile phone bills. We have had no serious issues, and our business has been rock-solid under there great service. Highly Recommended.Read more

    James Paterson

    6 months ago

  • Prompt and efficient service. Highly recommend

    Elliot Bell

    6 months ago

  • We now use Summit across our real estate network. Great family business, reliable and their attention to detail is outstanding. Highly recommend.

    Ryan Bell

    6 months ago

  • As a reseller, we primarily work with Summit’s 4G services and have been very impressed. The plans are affordable, flexible, and well suited to our customers—especially for internet failover solutions. The sales and support teams are responsive and genuinely helpful, which is why we’re proud to partner with Summit Internet. We happily recommend them.Read more

    Mal Skinner

    6 months ago

  • After working with another ISP for several months to deliver a critical internet service for a major international sporting event, we were ultimately advised that the required upgrade was unlikely to be completed prior to event week. This left us facing a significant risk to service delivery. After exhausting all other options (and a few sleepless nights) we came across Summit Internet. From the initial conversation, Allan immediately understood the severity of the situation and quickly engaged his technical delivery team. Michael “Radar” was on site within days to assess and finalise a solution. Despite challenging conditions, including large trees and other obstructions, he worked tirelessly to design and implement an alternative approach. Leveraging an adjacent building, a temporary NBN connection, and a wireless link into the comms room, the solution was delivered within 24 hours of the initial site visit. Not only was the outcome faster than expected, but it was also more cost effective and delivered higher speeds than originally promised by the previous ISP. Over the course of the event, the service handled terabytes of data and supported hundreds of concurrent users without a single speed or performance issue. I cannot thank Summit Internet, particularly Allan and Radar enough for their exceptional service, technical expertise, and commitment to delivering under pressure. Highly recommended.Read more

    Adam Hastie

    6 months ago

  • Fausto and the staff at Summit are amazing. We have had nothing but fantastic service from start up to problem solving issues. The system is easy to use. Would highly recommend this service provider.

    Jo Bodhankar

    6 months ago

  • Summit internet recently set my small business up with a local land line number and a soft phone that runs off an app on my mobile - getting my personal phone number off the internet and being able to distinguish between business and personal calls is a game changer. Whole process took less than a week, and is super cost effective. Highly recommend.Read more

    Alex Holly

    8 months ago

Reviews from Google. Read all reviews on Google

Frequently asked questions

Is Summit Internet part of Novel Telecom?
No. Summit Internet is an independent Australian carrier holding ACMA Carrier Licence #388. We are not affiliated with Novel Telecom.
Why switch if my Novel Telecom service is working?
If your current service does everything you need, there may be no reason to change. Businesses usually look around when a contract is ending, they are moving office, they need more phone features such as call queues or call recording, or they want internet and phones from one business-only carrier.
Will I have to pay to break my contract?
That depends on the terms of your agreement with Novel Telecom. Check your contract end date and any early termination fees, and time your switch to the end of the contract where you can. We are happy to plan the cutover around that date.
Can I keep my phone numbers?
Yes, in most cases. We port your existing local numbers and 1300 or 1800 numbers to Summit. Keep your current service active until the port is complete, because only active numbers can be ported.
How long does number porting take?
The ACMA says single local numbers generally port in 8 to 15 days, and multi-number ports can take up to 30 days. We will keep you updated as the port progresses.
Can I keep my existing IP phones?
Tell us the models you have and we will check whether they can be used with Summit. Summit can also supply handsets preconfigured and ready to plug in.
Do I need to move my internet to Summit as well?
No. Summit's Hosted PBX and SIP trunks work over other internet connections. If your internet is also with Summit, voice traffic is prioritised, and everything sits on one bill.
Does Summit support Microsoft Teams calling?
Yes. We connect Microsoft Teams to the phone network through Direct Routing. Summit does not resell Microsoft licences, so you keep those with your existing Microsoft provider.
Get started

Ready to review your business phones?

Tell us what you have today and we will quote a Summit phone system with your numbers ported across.

Call 1300 049 749 · Mon-Fri 9AM-5PM AEST

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