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Summit Internet
For Hybrex customers

Reviewing Your Hybrex Phone System? Put Your Phones and Internet With One Australian Carrier.

Summit Internet is a licensed, business-only carrier. We provide a cloud phone system, SIP trunks and Microsoft Teams Calling on our own network, alongside the internet connection your calls run over, and port your existing numbers across.

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Switching from Hybrex?

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Overview

Hybrex Australia, based in Macquarie Park, NSW, has supplied business phone systems for more than 30 years, from its DK Series digital handsets and on-premises PBX systems through to IP phones and a cloud phone system. Today it sells cloud phone systems, business internet on nbn and fibre with mobile failover, business SMS messaging and an AI call assistant to Australian businesses.

Businesses review their phone provider for plenty of reasons: an older on-premises phone system is due for replacement, a contract is ending, or the team is moving office. Others want their phones and the internet connection those phones depend on to come from one carrier that deals only with businesses.

Summit offers a cloud phone system, SIP trunks for a phone system you already own, and Microsoft Teams Calling, plus business nbn with a static IP, 4G backup and business mobiles, all on a network we build, own and operate. Summit Internet is an independent carrier and is not affiliated with Hybrex.

How Summit Helps

  • A Business-Only Carrier

    Summit does not sell residential services. Every product, plan and support process is built around what businesses need, and we have been doing it for 26 years.

  • A Cloud Phone System With Every Feature Included

    Hosted PBX starts from $10 per user per month and includes auto attendant and IVR, ring groups, call queues, voicemail to email, call recording and mobile and desktop apps. Every feature is included, so there are no add-ons to work out per user.

  • Desk Phones Ready to Plug In

    Moving off an older on-premises system? We can preconfigure new handsets and ship them to you, ready for your team.

  • SIP Trunks if You Are Keeping Your PBX

    If your current phone system still does the job and you want to keep it, SIP trunks connect a compatible SIP-capable PBX to the phone network. Start from 2 channels and scale up or down as your call volumes change.

  • Microsoft Teams Calling

    If your team lives in Teams, Teams Calling connects it to the phone network through Direct Routing, so staff make and take calls on their business numbers from Teams. You keep buying your Microsoft licences as you do now.

  • Voice Prioritised on Your Own Carrier's Network

    When your internet connection is also Summit's, voice traffic is prioritised with QoS. Business nbn comes with a static IP included, with speeds up to 2000/500 Mbps on full-fibre nbn, and our network has Points of Presence in NEXTDC data centres with DDoS protection as standard.

  • 4G Backup for When the Line Drops

    A cloud phone system needs a working connection. 4G Backup fails over automatically to Australia's biggest mobile network, with 98.8% population coverage, and fails back automatically when your main service returns.

  • Inbound Numbers, Mobiles and One Bill

    Add 1300 and 1800 numbers, fax to email, on-hold messaging and business mobile SIM plans. Internet, phones and mobile arrive on one bill.

How It Works

  1. 1 Tell us how you use your phones

    List your numbers, handsets, users, call flows and queues, whether you have an on-premises system or a cloud service, and when your current agreement ends.

  2. 2 Get a quote

    We recommend the right phone setup, whether Hosted PBX, Teams Calling or SIP trunks for the system you have, plus internet and backup if you want them, and send you a written quote.

  3. 3 Set up your phone system

    We build your auto attendant, ring groups and queues to match how your team works, and preconfigure and ship handsets if you need them.

  4. 4 Port your numbers

    We port your existing numbers across. Keep your current service active until the port completes, because only active numbers can be ported. The ACMA says single local numbers generally port in 8 to 15 days, and multi-number ports can take up to 30 days.

  5. 5 Cancel once you are live

    When your numbers have moved and calls are working, you cancel the old service.

Talk to an expert

Thinking about leaving Hybrex?

Book a short call with a switching specialist. Tell us what you have today and when your contract ends, and we will tell you what moving to Summit involves and whether it is worth it.

Book a call with a specialist Call 1300 049 749

Why Hybrex Customers Choose Summit

  • 01

    Phones and Internet From One Carrier

    Your calls depend on your internet connection. With both from Summit, voice traffic is prioritised and there is one provider responsible for the whole path, from your handset to the phone network.

  • 02

    Our Own Network

    Summit builds, owns and operates its network, with Points of Presence in NEXTDC data centres and DDoS protection as standard. We hold ACMA Carrier Licence #388.

  • 03

    A Clear Path Off an Older Phone System

    Whether you want to replace an on-premises system with Hosted PBX, move calling into Teams, or keep your PBX on SIP trunks, we set it up around how your team already takes calls.

  • 04

    26 Years Serving Businesses

    Summit has been in business since August 2000 and sells only to businesses, so the services, plans and support are built for how Australian businesses work.

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Why Australian Businesses Choose Summit Internet

  • Great business and service provider. Highly recommended.

    Nabil Salameh

    last month

  • The Summit Team have always been a pleasure to work with; we highly recommend their services. Thank you for the continued support.

    Paul Braithwaite

    5 months ago

  • We recently moved our dental practice over to Summit for phone services, and the experience has been excellent from start to finish. The team has been responsive, professional, and incredibly helpful throughout the entire setup process. The transition was smooth, any issues were addressed promptly, and communication was always clear and efficient. Reliable phones and internet are essential for a busy practice like ours, and Summit has delivered exactly that. A special thank you to Michael for his patience and ongoing assistance during the transition. Highly recommend Summit to any business looking for reliable service and great customer support.Read more

    Elli Darabi

    5 months ago

  • The best service !!! Got issue fixed out by Greg ^^

    白大倫

    5 months ago

  • The whole team at Summit have been great from the initial onboarding to the rapid responses from Max when we need to make changes or additions to our services. Can't recommend them enough!

    Aaron Klaver

    5 months ago

  • As the I.T. Manager for Hydronic Systems Australia, Summit helps provide me and our companies with consistently stable Business Grade Internet, backed up by a dedicated Fixed Wireless Broadband connection. They also saved us a serious amount of money on our mobile phone bills. We have had no serious issues, and our business has been rock-solid under there great service. Highly Recommended.Read more

    James Paterson

    6 months ago

  • Prompt and efficient service. Highly recommend

    Elliot Bell

    6 months ago

  • We now use Summit across our real estate network. Great family business, reliable and their attention to detail is outstanding. Highly recommend.

    Ryan Bell

    6 months ago

  • As a reseller, we primarily work with Summit’s 4G services and have been very impressed. The plans are affordable, flexible, and well suited to our customers—especially for internet failover solutions. The sales and support teams are responsive and genuinely helpful, which is why we’re proud to partner with Summit Internet. We happily recommend them.Read more

    Mal Skinner

    6 months ago

  • After working with another ISP for several months to deliver a critical internet service for a major international sporting event, we were ultimately advised that the required upgrade was unlikely to be completed prior to event week. This left us facing a significant risk to service delivery. After exhausting all other options (and a few sleepless nights) we came across Summit Internet. From the initial conversation, Allan immediately understood the severity of the situation and quickly engaged his technical delivery team. Michael “Radar” was on site within days to assess and finalise a solution. Despite challenging conditions, including large trees and other obstructions, he worked tirelessly to design and implement an alternative approach. Leveraging an adjacent building, a temporary NBN connection, and a wireless link into the comms room, the solution was delivered within 24 hours of the initial site visit. Not only was the outcome faster than expected, but it was also more cost effective and delivered higher speeds than originally promised by the previous ISP. Over the course of the event, the service handled terabytes of data and supported hundreds of concurrent users without a single speed or performance issue. I cannot thank Summit Internet, particularly Allan and Radar enough for their exceptional service, technical expertise, and commitment to delivering under pressure. Highly recommended.Read more

    Adam Hastie

    6 months ago

  • Fausto and the staff at Summit are amazing. We have had nothing but fantastic service from start up to problem solving issues. The system is easy to use. Would highly recommend this service provider.

    Jo Bodhankar

    6 months ago

  • Summit internet recently set my small business up with a local land line number and a soft phone that runs off an app on my mobile - getting my personal phone number off the internet and being able to distinguish between business and personal calls is a game changer. Whole process took less than a week, and is super cost effective. Highly recommend.Read more

    Alex Holly

    8 months ago

Reviews from Google. Read all reviews on Google

Frequently asked questions

Is Summit Internet part of Hybrex?
No. Summit Internet is an independent Australian carrier holding ACMA Carrier Licence #388. We are not affiliated with Hybrex in any way.
Why switch if my Hybrex service is working?
If your current setup does everything you need, there may be no reason to switch. Businesses usually look at Summit when a contract is ending, an older phone system needs replacing, they are moving office, or they want phones, internet and mobiles from one business-only carrier.
Will I have to pay to break my contract?
That depends on your agreement with your current provider. Check your contract for any minimum term or early termination fees. Many businesses time the switch to their contract end date, and we can plan the move around it.
Can I keep my phone numbers?
Yes, we can port your existing numbers to Summit. Keep your current service active until the port completes, because only active numbers can be ported. The ACMA says single local numbers generally port in 8 to 15 days, and multi-number ports can take up to 30 days.
Can I keep my existing Hybrex phone system?
If it supports SIP, you may be able to keep it and connect it to our SIP trunks. Tell us the make and model when you ask for a quote and we will confirm whether it will work, or recommend Hosted PBX instead.
What does Summit's cloud phone system include?
Hosted PBX starts from $10 per user per month with every feature included: auto attendant and IVR, ring groups, call queues, voicemail to email, call recording and mobile and desktop apps. Handsets can be preconfigured and shipped to you.
Do I need to move my internet to Summit too?
No, but it helps. When your internet connection is also Summit's, voice traffic is prioritised with QoS, and internet, phones and mobile arrive on one bill. Business nbn comes with a static IP included, and 4G Backup keeps you online if the main line drops.
I use other Hybrex services such as SMS or an AI call assistant. What happens to those?
Tell us everything you use today when you ask for a quote. We will tell you which services Summit can provide, so you can plan what to keep in place and avoid any gap.
Do you work with businesses outside Melbourne?
Yes. Our phone services, business nbn and mobile plans are available to Australian businesses nationally.
Get started

Ready to Review Your Phone System?

Tell us what you use today and we will send a written quote for phones, internet and backup from one carrier.

Call 1300 049 749 · Mon-Fri 9AM-5PM AEST

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