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Summit Internet
For Hello Teams customers

Calling Through Microsoft Teams With Hello Teams? Put Your Teams Calling and Internet With One Australian Carrier.

Summit Internet is a licensed, business-only carrier. We connect Microsoft Teams to the phone network via Direct Routing on our own network, supply the internet connection your calls run over, and port your existing numbers across.

Get a Quote Call 1300 049 749

Switching from Hello Teams?

Book a call with a Summit switching specialist

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Overview

Hello Teams provides Microsoft Teams calling services to businesses, including Operator Connect, Direct Routing, a hosted session border controller service (SBCaaS), SMS and a Teams contact centre, managed through its own online portal. The company says it was founded in Melbourne in 2021, expanded with branches in the UK, the US and New Zealand in 2022, and became a Microsoft-certified Operator Connect provider in 2023. It offers calling plans in a number of countries, Australia among them.

Businesses review their Teams calling provider for plenty of reasons: a plan or agreement is ending, the team is moving office, or they want their Teams calling and the internet connection those calls depend on to come from one carrier that deals only with businesses.

Summit offers Microsoft Teams Calling via Direct Routing, a cloud phone system and SIP trunks, plus business nbn with a static IP, 4G backup and business mobiles, all on a network we build, own and operate. Summit Internet is an independent carrier and is not affiliated with Hello Teams.

How Summit Helps

  • Teams Calling on a Carrier's Own Network

    Summit connects Microsoft Teams to the phone network using Direct Routing, carried on the network we build, own and operate. Your staff keep making and taking calls in the Teams app they already use. Summit does not resell Microsoft licences, so your existing Microsoft 365 arrangements stay as they are.

  • Keep Your Existing Numbers

    We port your existing phone numbers to Summit, so customers keep calling the numbers they already know. We plan the port with you and keep your current service running until it completes.

  • Internet and Calls From the Same Carrier

    Teams calls are only as good as the connection under them. When your internet is also with Summit, voice traffic is prioritised (QoS), and you have one carrier accountable for both the calls and the connection.

  • Business nbn With a Static IP

    Business nbn is available nationally with a static IP included, and up to 2000/500 Mbps on full-fibre nbn. For sites that need more, we also provide Ethernet over fibre.

  • 4G Backup for Your Connection

    If your main connection drops, 4G Backup fails over automatically to Australia's biggest mobile network (98.8% population coverage), then fails back automatically when the main link returns.

  • A Cloud Phone System If Teams Is Not for Everyone

    Not every team wants to make calls through Teams. Summit's Hosted PBX starts from $10 per user per month with every feature included: auto attendant, ring groups, call queues, voicemail to email, call recording, and mobile and desktop apps.

  • 1300 and 1800 Numbers

    We provide 1300 and 1800 inbound numbers, fax to email and on-hold messaging, so your inbound numbers sit with the same carrier as the rest of your voice services.

  • One Bill for Internet, Phones and Mobile

    Internet, Teams calling, phone lines and business mobile SIM plans can all sit on a single Summit bill.

How It Works

  1. 1 Talk to us about your setup

    Tell us how many Teams users make external calls, which numbers you have, and what internet connection each site uses. We recommend Teams Calling via Direct Routing, Hosted PBX or SIP trunks based on how your team works.

  2. 2 Get a clear quote

    We put Teams calling, internet, backup and mobiles in one proposal, so you can compare it against your current arrangement and the end date of your agreement.

  3. 3 Connect Teams and lodge the port

    We set up Direct Routing for your Microsoft Teams tenancy and lodge the request to port your numbers. Keep your Hello Teams service active until the port completes, because only active numbers can be ported. The ACMA says single local numbers generally port in 8 to 15 days, and multi-number ports can take up to 30 days.

  4. 4 Cut over

    Once the numbers arrive, calls flow through Summit and your staff keep using Teams as before.

  5. 5 Close the old service

    After the port has completed and you have confirmed everything works, you can cancel your remaining Hello Teams services.

Talk to an expert

Thinking about leaving Hello Teams?

Book a short call with a switching specialist. Tell us what you have today and when your contract ends, and we will tell you what moving to Summit involves and whether it is worth it.

Book a call with a specialist Call 1300 049 749

Why Hello Teams Customers Choose Summit

  • 01

    A Licensed Carrier, Not Just a Calling Layer

    Summit holds ACMA Carrier Licence #388 and has been in business for 26 years. We build, own and operate our own network, with Points of Presence in NEXTDC data centres and DDoS protection as standard.

  • 02

    Business-Only, Always

    Summit does not sell residential services. Our products, plans and support are built around what Australian businesses need.

  • 03

    Teams Calling and Connectivity Together

    Many Teams calling setups have one provider for the calls and another for the internet. With Summit, Teams Calling, the internet connection, 4G backup and mobiles come from one carrier, with voice traffic prioritised on our connections.

  • 04

    Options Beyond Teams

    If some staff or sites are better suited to a cloud phone system or SIP trunks on an existing phone system, we can provide those alongside Teams Calling, so you are not locked into one way of making calls.

Other services businesses pair this with

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Why Australian Businesses Choose Summit Internet

  • Great business and service provider. Highly recommended.

    Nabil Salameh

    last month

  • The Summit Team have always been a pleasure to work with; we highly recommend their services. Thank you for the continued support.

    Paul Braithwaite

    5 months ago

  • We recently moved our dental practice over to Summit for phone services, and the experience has been excellent from start to finish. The team has been responsive, professional, and incredibly helpful throughout the entire setup process. The transition was smooth, any issues were addressed promptly, and communication was always clear and efficient. Reliable phones and internet are essential for a busy practice like ours, and Summit has delivered exactly that. A special thank you to Michael for his patience and ongoing assistance during the transition. Highly recommend Summit to any business looking for reliable service and great customer support.Read more

    Elli Darabi

    5 months ago

  • The best service !!! Got issue fixed out by Greg ^^

    白大倫

    5 months ago

  • The whole team at Summit have been great from the initial onboarding to the rapid responses from Max when we need to make changes or additions to our services. Can't recommend them enough!

    Aaron Klaver

    5 months ago

  • As the I.T. Manager for Hydronic Systems Australia, Summit helps provide me and our companies with consistently stable Business Grade Internet, backed up by a dedicated Fixed Wireless Broadband connection. They also saved us a serious amount of money on our mobile phone bills. We have had no serious issues, and our business has been rock-solid under there great service. Highly Recommended.Read more

    James Paterson

    6 months ago

  • Prompt and efficient service. Highly recommend

    Elliot Bell

    6 months ago

  • We now use Summit across our real estate network. Great family business, reliable and their attention to detail is outstanding. Highly recommend.

    Ryan Bell

    6 months ago

  • As a reseller, we primarily work with Summit’s 4G services and have been very impressed. The plans are affordable, flexible, and well suited to our customers—especially for internet failover solutions. The sales and support teams are responsive and genuinely helpful, which is why we’re proud to partner with Summit Internet. We happily recommend them.Read more

    Mal Skinner

    6 months ago

  • After working with another ISP for several months to deliver a critical internet service for a major international sporting event, we were ultimately advised that the required upgrade was unlikely to be completed prior to event week. This left us facing a significant risk to service delivery. After exhausting all other options (and a few sleepless nights) we came across Summit Internet. From the initial conversation, Allan immediately understood the severity of the situation and quickly engaged his technical delivery team. Michael “Radar” was on site within days to assess and finalise a solution. Despite challenging conditions, including large trees and other obstructions, he worked tirelessly to design and implement an alternative approach. Leveraging an adjacent building, a temporary NBN connection, and a wireless link into the comms room, the solution was delivered within 24 hours of the initial site visit. Not only was the outcome faster than expected, but it was also more cost effective and delivered higher speeds than originally promised by the previous ISP. Over the course of the event, the service handled terabytes of data and supported hundreds of concurrent users without a single speed or performance issue. I cannot thank Summit Internet, particularly Allan and Radar enough for their exceptional service, technical expertise, and commitment to delivering under pressure. Highly recommended.Read more

    Adam Hastie

    6 months ago

  • Fausto and the staff at Summit are amazing. We have had nothing but fantastic service from start up to problem solving issues. The system is easy to use. Would highly recommend this service provider.

    Jo Bodhankar

    6 months ago

  • Summit internet recently set my small business up with a local land line number and a soft phone that runs off an app on my mobile - getting my personal phone number off the internet and being able to distinguish between business and personal calls is a game changer. Whole process took less than a week, and is super cost effective. Highly recommend.Read more

    Alex Holly

    8 months ago

Reviews from Google. Read all reviews on Google

Frequently asked questions

Is Summit Internet part of Hello Teams?
No. Summit Internet is an independent Australian carrier holding ACMA Carrier Licence #388, and has been in business for 26 years. We are not affiliated with Hello Teams.
Why switch if my Hello Teams service is working?
If your current service does everything you need, there may be no reason to switch. Businesses usually look at Summit when an agreement is ending, when they are moving office, or when they want their Teams calling and internet connection from one business-only carrier.
Will I have to pay to break my contract?
That depends on your agreement with Hello Teams, so check its terms and any minimum period first. Many businesses time the switch to line up with the end of their current plan or agreement.
Can I keep my phone numbers?
Yes, we can port your existing numbers to Summit. Keep your current service active until the port completes, because only active numbers can be ported. The ACMA says single local numbers generally port in 8 to 15 days, and multi-number ports can take up to 30 days.
Can my staff keep using Microsoft Teams?
Yes. Summit provides Microsoft Teams Calling via Direct Routing, so your staff keep calling from the Teams app. Read more about Microsoft Teams Calling.
Do I need to buy Microsoft licences from Summit?
No. Summit does not resell Microsoft licences. You keep buying them through your existing Microsoft arrangement, and Summit provides the calling connection.
Can you also supply our internet connection?
Yes. Summit provides business nbn nationally with a static IP included, Ethernet over fibre, and 4G Backup. When the connection is also Summit's, voice traffic is prioritised.
What if some of our team do not use Teams?
We can provide a Hosted PBX cloud phone system or SIP trunks for an existing phone system, alongside Teams Calling for everyone else.
Get started

Ready to review your Teams calling?

Tell us about your users, numbers and sites and we will put Teams Calling and internet in one quote.

Call 1300 049 749 · Mon-Fri 9AM-5PM AEST

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