Internet and nbn help guides

Quick checks you can do yourself before you log a fault. If the internet is down for the whole office, log it and we’ll treat it as urgent.

• Which nbn connection do we have?

  Tell FTTP, FTTC, HFC, FTTN, FTTB and nbn Fixed Wireless apart by the equipment on site.

• Internet down? Check these first

  Check for an nbn outage, restart in the right order, and know what to tell us.

• FTTP connection box lights and checks

  Read the lights on your nbn fibre (FTTP) box, find the right port, and test whether it's the box or your router.

• HFC connection box lights and checks

  Read the four lights on your nbn cable (HFC) box, wait out firmware updates, and check the wall outlet and cables.

• FTTC connection box lights and checks

  Read the lights on your nbn FTTC box, find the right phone socket, and reset it the right way.

• FTTN and FTTB modem checks

  No nbn box? Your modem plugs into the phone socket. Check the socket, filters, wiring and modem.

• nbn Fixed Wireless lights and checks

  For nbn Fixed Wireless (not Summit's own network). Read the box lights, restart in the right order, and check the antenna.

• Internet slow or dropping out?

  Run a useful speed test, improve your Wi-Fi, and know what to send us.

• Power outages, nbn and your business devices

  What stops in a blackout, and which devices (EFTPOS, alarms, lift phones) to check.