Reset your 3CX password

You can reset your own 3CX web client password from the login page. You don’t need to contact us unless the reset email doesn’t arrive.

Before you start

You need your 3CX web address. It’s in your 3CX welcome email (the one titled “Your 3CX account details”). Some businesses have their own 3CX system and others share one of ours, so the address is different for each customer. If you can’t find the email, ask a colleague who already uses 3CX, as you’ll share the same web address.

Reset your password

1. Open your 3CX web address in Chrome or Edge.
2. On the login page, click Forgot password?
3. Enter the email address your 3CX extension is set up with, usually your work email.
4. Check your inbox for the reset email and click the link in it.
5. Choose a new password and enter it twice.
6. Log in with your email address (or extension number) and the new password.

3CX passwords must be at least 10 characters with no spaces, and include an uppercase letter, a lowercase letter, a number and a special character.

If the reset email doesn’t arrive

• Wait five minutes, then check your junk or spam folder.
• Make sure you used the same email address that your 3CX welcome email was sent to.
• If your business signs in with Microsoft 365 or Google, use the Sign in with Microsoft or Sign in with Google button instead. Your password is then managed by your IT administrator, not by 3CX.

Still nothing? Log a support request and we’ll check the email address on your extension and send a fresh reset link.

Resetting your web client password doesn’t change your voicemail PIN or your desk phone. They keep working as normal.

3CX’s own guide: Logging on to the 3CX Web Client.