Divert your 3CX calls
In 3CX, where your calls go depends on your status. Each status (Available, Away, Do Not Disturb, Lunch and Business Trip) has its own forwarding rules. Change your status and your calls follow.
This guide is for your own extension. To divert your company’s main number, see the end of this page.
Change your status
- Log in to the 3CX web client. Your 3CX web address is in your 3CX welcome email.
- Click your avatar in the top right corner.
- Choose a status. To change it back automatically, choose Set status temporarily and pick how long.
In the 3CX mobile app, tap your status in the top right corner to do the same thing.
Set where each status sends your calls
- In the web client, click your avatar, then Settings, then Call Forwarding.
- Choose the status you want to change, for example Away.
- Set where calls go: your mobile number, a colleague’s extension or your voicemail.
- For Available, set how many seconds your phone rings before an unanswered call is forwarded.
- Save your changes.
A common setup is Away forwarding to your mobile. Set your status to Away when you leave the office and calls follow you.
You can also have your status change on its own with your working hours, under Settings, Call Forwarding, Schedule. Exceptions lets you treat particular callers differently, for example always putting one client through.
3CX’s guide: Manage your status and call forwarding.
When to use the support form instead
Your status only controls calls to your own extension. Log a support request if you need to:
- divert the company’s main number, for example to a mobile during an office move or an outage
- change where calls go on set dates, such as public holidays or a Christmas closure
- change your business hours, on-hold messages or the menu callers hear
Tell us the number, where calls should go and the dates and times, and we’ll set it up for you.