Still Running a Samsung OfficeServ? Plan the Move Before the Box Plans It for You.
Dealer notices say Samsung stopped selling OfficeServ, and we have not found a current Samsung notice for Australia, so we will not invent a deadline. Summit starts with a free assessment, then moves you to a cloud phone system with new handsets and your local numbers ported free.
Free for businesses moving off an old phone system
Free site assessment and free local number porting
Offer: a free assessment of your current phone system, and free porting of local (geographic) numbers when you move to a Summit voice plan. 1300, 1800 and 13 numbers are excluded. $0 upfront hardware is included on our MAX plans. Available until 31 December 2027 unless extended. Terms apply.
Overview
If your phones are a Samsung OfficeServ, a 7030, 7100, 7200 or 7400 in the comms cupboard or an OfficeServ 500, with DS digital or SMT IP handsets on the desks, this page is for you.
Nothing about an OfficeServ breaks the day you read this. These systems are often still ringing away, which is exactly why they get left alone. Here is what we know, and just as importantly what we do not.
What we can say. Several dealer notices, mostly from the US and the UK, say Samsung stopped selling OfficeServ and has ended support for it. We have not been able to read a Samsung notice ourselves, and we have not found one for Australia. So we are not giving you a support end date, because we do not have a reliable one. Samsung the company is not going anywhere. This is one product line it stopped selling. Independent dealers and refurbishers still service these systems and sell refurbished handsets and cards in Australia, and for some businesses that is a perfectly good way to carry on.
What has already changed around it. Samsung's own manuals describe BRI and PRI cards for connecting OfficeServ systems to ISDN lines. Telstra's final ISDN exit date was 31 May 2022 in nbn fixed-line areas and 30 November 2022 in satellite and wireless areas, with approved extensions to 31 May 2023. If your OfficeServ was wired to ISDN, something else is now carrying your calls: a gateway, a SIP trunk, or a workaround. Ask your maintainer exactly what.
What does not apply. Telstra's PABX hardware and maintenance exit, which took effect on 30 September 2026, does not name Samsung among the brands it lists. We are not claiming it covers you.
So the case for moving is not a countdown. It is the practical reality of running a system that is no longer sold new: who can supply a replacement handset or card, who holds the licences, and who will program it when the one person who knows how has gone.
Summit Internet is an independent Australian carrier (ACMA Carrier Licence #388) that has served businesses since 2000. Samsung and OfficeServ are trademarks of their respective owners, used here only to identify the product you have. Summit Internet is not affiliated with Samsung.
For a wider look at your options, see our guide to replacing your old phone system.
Key Benefits
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A Free Assessment Before You Spend a Cent
We start with what you actually have: which OfficeServ model, how many users and handsets, which cards connect it to the phone network (ISDN, analogue or IP), which licences are installed and what is plugged into it, such as EFTPOS, alarms, fax, door intercoms and paging. You get an honest summary, including whether staying put a while longer makes sense for you.
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Free Local Number Porting
Your customers know your number, so we keep it. When you move to a Summit voice plan, we port the local (geographic) numbers on your service at no charge: your main line, direct numbers and fax numbers, such as 02, 03, 07 and 08 numbers. 1300, 1800 and 13 numbers are excluded from the offer, and can still be ported. Available until 31 December 2027. Terms apply.
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New Handsets, With $0 Upfront Hardware on MAX Plans
Your new desk phones, cordless handsets and reception console arrive preconfigured, with extensions, greetings and ring groups already set up. Plug them in. $0 upfront hardware is included on our MAX plans.
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Everything Included in One Per-User Price
Hosted PBX from $10 per user per month. Auto attendant, ring groups, call queues, voicemail to email, time-of-day routing, call recording and mobile and desktop apps are all included. No feature packs, no licence per handset, no paying again to add a user.
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Phones That Follow Your People
Make and take calls on your business number from the Summit app on a mobile or laptop, from the office, home or a client site. The ABS reports that 36% of employed Australians usually work from home, up from 32.1% in 2019. A box in a cupboard cannot follow them there.
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No Box to Look After
With a cloud phone system the platform is ours to run. There is no controller in the cupboard, no card to source, and no specialist you need on call. Adding a user, changing a greeting or rerouting after-hours calls takes a few clicks in a web portal.
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A Cutover Day You Choose
We plan the move for a quiet day, test inbound and outbound calls with you, and check every connected device before we tell you to cancel anything. Leave it until the system fails and you take whatever day it picks.
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Internet and Backup Handled Properly
Cloud phones are only as good as the connection under them. We can supply business nbn with automatic 4G backup, with voice prioritised across our network, so one outage does not take your phones out with it.
What You Will Keep, and What You Will Miss Moving From Samsung OfficeServ
We would rather be straight with you. Here is how the day-to-day compares.
| On your Samsung OfficeServ today | On Summit Hosted PBX |
|---|---|
| Digital DS handsets with dedicated keys your staff know by touch | New desk phones, cordless handsets or a softphone. We will talk through the keys and shortcuts your team relies on before you choose |
| Auto attendant and groups programmed by a Samsung-experienced technician | Auto attendant, ring groups and queues you can edit yourself in a web portal |
| Voicemail on the system | Voicemail to email, included |
| Handsets and cards sourced from dealers and refurbishers | Current handsets, supplied new and preconfigured |
| Calls between desks can keep working if the internet drops | Needs internet to work, so we pair it with automatic 4G failover, and staff can take calls on the mobile app |
| A system you own outright, with no monthly per-user fee | A per-user monthly price, with everything included and no system to maintain |
The honest trade is simple. An on-premise system you own can carry internal calls with the internet down, and costs nothing per user once it is paid for. A cloud phone system depends on a good connection and is a monthly fee. That is why we never sell one without talking through your internet and backup first.
How It Works
- 1 Book your free assessment
Book your free assessment
Fill in the form above or call 1300 049 749. Tell us it is a Samsung OfficeServ and, if you know it, the model. A photo of the cabinet, or of a handset, is enough.
- 2 We look at what you have
We look at what you have
A Summit specialist reviews your OfficeServ model, users, line cards and numbers, and everything connected to the system. We list every number you want to keep and every device that depends on the phones.
- 3 Choose your handsets, or go softphone only
Choose your handsets, or go softphone only
Pick desk phones, cordless handsets and a reception console, or go softphone only and take calls on the Summit app. Mix both if that suits your team. $0 upfront hardware is included on our MAX plans.
- 4 We preconfigure and ship
We preconfigure and ship
Your handsets arrive with your extensions, auto attendant and ring groups already set up. Nothing to program.
- 5 We port your numbers and cut over
We port your numbers and cut over
We port your local numbers on the day you choose, test inbound and outbound calls with you and check connected devices. Only then do we tell you what to cancel with your old provider. Port first and cancel after: ACMA says a disconnected number can no longer be ported. ACMA also says telcos generally complete individual local number ports within 8 to 15 days, and more complex ports can take up to 30 days, so we start early.
Features
What Your Move Includes
- Free site assessment
- : A review of your current system, numbers and connected devices, before anything changes.
- Free local number porting
- : Local (geographic) numbers moved to Summit at no charge. 1300, 1800 and 13 numbers excluded from the offer. Available until 31 December 2027. Terms apply.
- New handsets
- : Desk phones, cordless DECT handsets, reception consoles and softphone apps, preconfigured before delivery.
- Cutover testing
- : Inbound, outbound, transfers, voicemail and attached devices tested on the day.
- One bill, one support number
- : Phones, and internet and backup if you want them, from one provider.
Phone System Features Included
- Auto attendant (IVR)
- : A professional greeting that routes callers to the right person or team.
- Ring groups and call queues
- : Ring several phones at once or in turn, and hold callers in a queue when it is busy.
- Voicemail to email
- : Messages delivered to your inbox as audio files.
- Time-based routing
- : Different call handling for business hours, after hours and public holidays.
- Mobile and desktop apps
- : Make and take calls on your business number from a mobile or laptop.
- Call recording and reporting
- : Record calls for training or compliance, and see call volumes and missed calls.
Hosted PBX or Microsoft Teams Calling After Samsung OfficeServ?
Most OfficeServ businesses land on one of two replacements. We will recommend the one that fits how your team actually works, including the simpler one if that is the right call.
Summit Hosted PBX
- Best for
- Offices, clinics, trades and shops that answer calls on desk or cordless phones.
- How it works
- A complete cloud phone system with handsets, auto attendant, ring groups and queues, managed from a web portal.
- Pricing
- From $10 per user per month, every feature included.
- Good to know
- The closest match to how your OfficeServ works day to day, without the cabinet.
Microsoft Teams Calling
- Best for
- Teams that already live in Microsoft 365 and Teams.
- How it works
- Summit connects Teams to the phone network, so staff call from the Teams app they already use.
- Pricing
- Requires Microsoft Teams Phone licences in addition to Summit calling.
- Good to know
- Most staff use a headset and the Teams app; desk phones are optional.
Not ready to replace everything at once? Some OfficeServ systems can connect to Summit SIP trunks, which moves your lines and numbers first. Whether yours can depends on its model, cards and licences, so ask your maintainer whether your system has SIP trunk licences, or send us the details and we will check. We will tell you if it is only a stopgap.
Use Cases
These are scenarios, not named customers, to show how a move can look.
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The Medical Practice With a Reception That Cannot Miss a Call
Dentists & GPsA suburban clinic has four lines, a fax number for referrals and a front desk that handles every appointment call. We port the numbers, set up a queue for reception with overflow to the practice manager, and turn the fax number into fax to email, so referrals arrive in the inbox.
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The Small Office That Lost Its Phone Person
Lawyers & AccountantsA professional services office has run an OfficeServ for years. The staff member who programmed it has left, and a new starter cannot get a phone, a name or a greeting changed without a callout. We set the system up so the office manager can make those changes in a web portal.
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The Retailer With EFTPOS on the Same Lines
RetailA shop uses a phone line for its EFTPOS terminal as well as calls. nbn lists EFTPOS terminals, alarms and fax among the equipment that may need attention when a connection changes, so we identify every one during the assessment and agree a working path for each before cutover.
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The Business Whose Maintainer Has Retired
A firm's installer has retired and nobody holds the licence details. We start with the free assessment, work out what is actually installed, and tell you plainly whether a stopgap such as SIP makes sense or whether moving the whole system is the better step.
Your situation not on this list? Tell us what you run or call 1300 049 749 and we will tell you honestly whether we can help.
Still running Samsung OfficeServ?
Book a free assessment. We will look at what you have, tell you honestly what it will cost to keep, and show you what moving looks like, with your numbers ported free.
Why Choose Summit to Replace Samsung OfficeServ
- 01
We Are a Carrier, Not Just a Reseller
Summit holds its own ACMA Carrier Licence (#388) and has served Australian businesses since 2000. Your phone service, number porting and internet come from the company that runs them.
- 02
One Team for the Whole Move
Phones, numbers, internet and backup are planned together by one team, so you do not have to coordinate an installer, a carrier and an internet provider.
- 03
Straight Answers, Including "Not Yet"
We have not found a Samsung deadline, and we will not make one up to close a sale. If your system is healthy and the right move is to wait, or to start by moving your lines, we will say so.
- 04
Your Numbers Stay Yours
Local numbers ported free, tested before you cancel anything, with port first and cancel after as our standard order.
Other services businesses pair this with
Bundle them on one bill →Why Australian Businesses Choose Summit Internet
Great business and service provider. Highly recommended.
Nabil Salameh
last month
The Summit Team have always been a pleasure to work with; we highly recommend their services. Thank you for the continued support.
Paul Braithwaite
5 months ago
We recently moved our dental practice over to Summit for phone services, and the experience has been excellent from start to finish. The team has been responsive, professional, and incredibly helpful throughout the entire setup process. The transition was smooth, any issues were addressed promptly, and communication was always clear and efficient. Reliable phones and internet are essential for a busy practice like ours, and Summit has delivered exactly that. A special thank you to Michael for his patience and ongoing assistance during the transition. Highly recommend Summit to any business looking for reliable service and great customer support.Read more
Elli Darabi
5 months ago
The best service !!! Got issue fixed out by Greg ^^
白大倫
5 months ago
The whole team at Summit have been great from the initial onboarding to the rapid responses from Max when we need to make changes or additions to our services. Can't recommend them enough!
Aaron Klaver
5 months ago
As the I.T. Manager for Hydronic Systems Australia, Summit helps provide me and our companies with consistently stable Business Grade Internet, backed up by a dedicated Fixed Wireless Broadband connection. They also saved us a serious amount of money on our mobile phone bills. We have had no serious issues, and our business has been rock-solid under there great service. Highly Recommended.Read more
James Paterson
6 months ago
Prompt and efficient service. Highly recommend
Elliot Bell
6 months ago
We now use Summit across our real estate network. Great family business, reliable and their attention to detail is outstanding. Highly recommend.
Ryan Bell
6 months ago
As a reseller, we primarily work with Summit’s 4G services and have been very impressed. The plans are affordable, flexible, and well suited to our customers—especially for internet failover solutions. The sales and support teams are responsive and genuinely helpful, which is why we’re proud to partner with Summit Internet. We happily recommend them.Read more
Mal Skinner
6 months ago
After working with another ISP for several months to deliver a critical internet service for a major international sporting event, we were ultimately advised that the required upgrade was unlikely to be completed prior to event week. This left us facing a significant risk to service delivery. After exhausting all other options (and a few sleepless nights) we came across Summit Internet. From the initial conversation, Allan immediately understood the severity of the situation and quickly engaged his technical delivery team. Michael “Radar” was on site within days to assess and finalise a solution. Despite challenging conditions, including large trees and other obstructions, he worked tirelessly to design and implement an alternative approach. Leveraging an adjacent building, a temporary NBN connection, and a wireless link into the comms room, the solution was delivered within 24 hours of the initial site visit. Not only was the outcome faster than expected, but it was also more cost effective and delivered higher speeds than originally promised by the previous ISP. Over the course of the event, the service handled terabytes of data and supported hundreds of concurrent users without a single speed or performance issue. I cannot thank Summit Internet, particularly Allan and Radar enough for their exceptional service, technical expertise, and commitment to delivering under pressure. Highly recommended.Read more
Adam Hastie
6 months ago
Fausto and the staff at Summit are amazing. We have had nothing but fantastic service from start up to problem solving issues. The system is easy to use. Would highly recommend this service provider.
Jo Bodhankar
6 months ago
Summit internet recently set my small business up with a local land line number and a soft phone that runs off an app on my mobile - getting my personal phone number off the internet and being able to distinguish between business and personal calls is a game changer. Whole process took less than a week, and is super cost effective. Highly recommend.Read more
Alex Holly
8 months ago
Reviews from Google. Read all reviews on Google
Frequently asked questions
Has Samsung gone out of business?
Is my Samsung system end of life?
Does Telstra's PABX exit cover my Samsung system?
Do I have to replace everything at once?
Will I keep my phone numbers?
Can I keep my Samsung handsets?
What about EFTPOS, alarms, fax and door intercoms?
What does a cloud phone system cost?
What happens if the internet goes down?
Find Out What Your Samsung OfficeServ Is Really Worth Keeping.
Talk to someone who can actually action it, not read you a list of plans. Tell us how your business runs and we will tell you what suits it.
Call 1300 049 749 · Mon-Fri 9AM-5PM AEST