Did Telstra Maintain Your Alcatel-Lucent System? That Service Ended on 30 September 2026.
Telstra's PABX maintenance exit named Alcatel-Lucent. Summit moves your business to a cloud phone system with new handsets, your numbers ported free, and a free assessment first, including an honest answer if staying put is the better call.
Free for businesses moving off an old phone system
Free site assessment and free local number porting
Offer: a free assessment of your current phone system, and free porting of local (geographic) numbers when you move to a Summit voice plan. 1300, 1800 and 13 numbers are excluded. $0 upfront hardware is included on our MAX plans. Available until 31 December 2027 unless extended. Terms apply.
Overview
If your phones are run by an Alcatel-Lucent OmniPCX, whether an Office, an OXO Connect or a larger Enterprise installation, this page is for you. These systems tend to be installed once, looked after by one specialist, and left alone. That is fine until the specialist retires, the support lapses or the office moves.
We want to be careful here, because the facts differ by product. OmniPCX Enterprise is not a legacy product by any notice we have found. We have not found an end-of-life notice for it, and Alcatel-Lucent Enterprise presents its current generation, OmniPCX Enterprise Purple, as a current product. We also do not have an Australian end-of-support date for OmniPCX Office or OXO Connect, and we will not invent one. If a date matters to your decision, ask your maintainer for the vendor's notice for your exact model and release, in writing.
So why look at moving at all? Because of what is on the record.
Telstra has exited PABX maintenance. Telstra's exit of PABX hardware supply, TBS Care and Managed Voice Services took effect on 30 September 2026, and it named Alcatel-Lucent among the brands. If Telstra looked after your system, that fault service has ended. Telstra's own advice is to sign up with a PABX maintenance provider or the vendor instead.
ISDN has already gone. Telstra's final ISDN exit date was 31 May 2022 in nbn fixed-line areas, with approved extensions to 31 May 2023. If your system was built around ISDN cards, it now reaches the phone network some other way, usually SIP or a gateway. Ask how yours does it today.
None of this means your phones stop ringing tomorrow. It means the support around an ageing system may be thinner than you think, and that is worth confirming before something breaks. If yours is a large, multi-site OmniPCX Enterprise with a specialist maintainer you trust, staying put may well be the right answer, and we will say so.
Summit Internet is an independent Australian carrier (ACMA Carrier Licence #388) that has served businesses since 2000. Alcatel-Lucent and OmniPCX are trademarks of their respective owners, used here only to identify the product you have. Summit Internet is not affiliated with Alcatel-Lucent.
For a wider look at your options, see our guide to replacing your old phone system.
Key Benefits
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A Free Assessment Before You Spend a Cent
We start with what you actually have: the platform and release, how many users and handsets, which lines and numbers are connected, and everything plugged into it, such as EFTPOS, alarms, fax, door phones and paging. You get an honest summary, including whether staying put makes sense.
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Free Local Number Porting
Your customers know your number, so we keep it. When you move to a Summit voice plan, we port the local (geographic) numbers on your service at no charge: your main line, direct numbers and fax numbers, such as 02, 03, 07 and 08 numbers. 1300, 1800 and 13 numbers are excluded from the offer, and can still be ported. Available until 31 December 2027. Terms apply.
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New Handsets, With $0 Upfront Hardware on MAX Plans
Your new desk phones, cordless handsets and reception console arrive preconfigured, with extensions, greetings and ring groups already set up. Plug them in. $0 upfront hardware is included on our MAX plans, so moving does not mean a big cheque for handsets.
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Everything Included in One Per-User Price
Hosted PBX from $10 per user per month. Auto attendant, ring groups, call queues, voicemail to email, time-of-day routing, call recording and mobile and desktop apps are all included. No feature packs, and nothing extra to add a user.
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Phones That Follow Your People
A cloud phone system does not care where staff are sitting. Take calls on your business number from the Summit app on a mobile or laptop, from the office, home or a client site. The ABS reports that 36% of employed Australians usually work from home, up from 32.1% in 2019. A platform in the comms room cannot follow them there.
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Changes You Can Make Yourself
Adding a user, changing a greeting or rerouting after-hours calls takes a few clicks in a web portal, or a call to our team. You are no longer waiting on a specialist's calendar to change a public holiday message.
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A Cutover Day You Choose
We plan the move for a quiet day, test inbound and outbound calls with you, and check every connected device before we tell you to cancel anything. Leave it until something fails and you take whatever day it picks.
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Internet and Backup Handled Properly
Cloud phones are only as good as the connection under them. We can supply business nbn with automatic 4G backup, with voice prioritised across our network, so one outage does not take your phones out with it.
What You Will Keep, and What You Will Miss Moving From Alcatel-Lucent
Here is how the day-to-day compares, including the parts that favour what you have now.
| On your Alcatel-Lucent system today | On Summit Hosted PBX |
|---|---|
| Auto attendant and call routing, programmed by your specialist | Auto attendant, ring groups and queues you can edit yourself in a web portal |
| Voicemail on the system | Voicemail to email, included |
| Desk phones tied to the platform in the building | Desk phones, cordless handsets or a softphone, anywhere there is internet |
| Internal calls keep working if the internet drops | Needs internet to work, so we pair it with automatic 4G failover, and staff can take calls on the mobile app |
| Integrations built around your system, such as contact centre or hospitality software | We check each integration in the assessment and tell you plainly if one will not carry across |
| Bought outright, no per-user monthly fee | A per-user monthly price from $10, with every feature included |
| Adding a user means a licence and often a visit | Adding a user takes minutes |
The honest trade: an on-premise system can keep internal calls working with the internet down, and a cloud phone system depends on a good connection. Large, multi-site installations may also have integrations that are not worth disturbing. That is why we never sell a move without talking through your internet, backup and connected systems first.
How It Works
- 1 Book your free assessment
Book your free assessment
Fill in the form above or call 1300 049 749. Tell us the platform and, if you know it, the model. A photo of the cabinet, or of a handset, is enough.
- 2 We look at what you have
We look at what you have
A Summit specialist reviews your platform and release, users, lines and numbers, and everything connected to the system. We list every number you want to keep and every device that depends on the phones.
- 3 Choose your handsets, or go softphone only
Choose your handsets, or go softphone only
Pick desk phones, cordless handsets and a reception console, or go softphone only and take calls on the Summit app. Mix both if that suits your team. $0 upfront hardware is included on our MAX plans.
- 4 We preconfigure and ship
We preconfigure and ship
Your handsets arrive with your extensions, auto attendant and ring groups already set up. Nothing to program.
- 5 We port your numbers and cut over
We port your numbers and cut over
We port your local numbers on the day you choose, test inbound and outbound calls with you and check connected devices. Only then do we tell you what to cancel with your old provider. Port first and cancel after: a number that has been disconnected can no longer be ported.
Features
What Your Move Includes
- Free site assessment
- : A review of your current system, numbers and connected devices, before anything changes.
- Free local number porting
- : Local (geographic) numbers moved to Summit at no charge. 1300, 1800 and 13 numbers excluded from the offer. Available until 31 December 2027. Terms apply.
- New handsets
- : Desk phones, cordless DECT handsets, reception consoles and softphone apps, preconfigured before delivery.
- Cutover testing
- : Inbound, outbound, transfers, voicemail and attached devices tested on the day.
- One bill, one support number
- : Phones, and internet and backup if you want them, from one provider.
Phone System Features Included
- Auto attendant (IVR)
- : A professional greeting that routes callers to the right person or team.
- Ring groups and call queues
- : Ring several phones at once or in turn, and hold callers in a queue when it is busy.
- Voicemail to email
- : Messages delivered to your inbox as audio files.
- Time-based routing
- : Different call handling for business hours, after hours and public holidays.
- Mobile and desktop apps
- : Make and take calls on your business number from a mobile or laptop.
- Call recording and reporting
- : Record calls for training or compliance, and see call volumes and missed calls.
Hosted PBX or Microsoft Teams Calling After Alcatel-Lucent?
Most Alcatel-Lucent businesses land on one of two replacements. We will recommend the one that fits how your team actually works, including the simpler one if that is the right call.
Summit Hosted PBX
- Best for
- Offices, clinics, schools and shops that answer calls on desk or cordless phones.
- How it works
- A complete cloud phone system with handsets, auto attendant, ring groups and queues, managed from a web portal.
- Pricing
- From $10 per user per month, every feature included.
- Good to know
- The closest match to how a traditional PBX works day to day, with far less to look after.
Microsoft Teams Calling
- Best for
- Teams that already live in Microsoft 365 and Teams.
- How it works
- Summit connects Teams to the phone network, so staff call from the Teams app they already use.
- Pricing
- Requires Microsoft Teams Phone licences in addition to Summit calling.
- Good to know
- Most staff use a headset and the Teams app; desk phones are optional.
Not ready to replace everything at once? Many IP-capable systems can connect to Summit SIP trunks, which moves your lines and numbers first. We have not verified SIP trunk licensing or compatibility for every OmniPCX model, so we check yours before suggesting it, and we will tell you if it is only a stopgap. Your maintainer may also offer you a cloud service from the vendor. Compare it with ours on price, handsets and the contract term.
Use Cases
These are illustrative scenarios, not customer case studies.
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The Law Firm Whose Maintenance Contract Lapsed
Lawyers & AccountantsA 40-person firm has an OmniPCX in the comms room and a specialist who retired two years ago. Nobody is sure who would answer the phone if it faulted. We port the numbers, move the team to desk phones and the Summit app, and the practice manager edits greetings herself.
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The Multi-Site Organisation Weighing Its Options
Three sites run on an OmniPCX Enterprise and the head office is happy with it. We start with the assessment and an honest conversation about SIP trunks. If the platform is healthy and well supported, keeping it while moving the lines may be the sensible step.
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The Clinic With a Fax Number for Referrals
Dentists & GPsA medical practice has four lines, a fax number that referrers still use and a reception desk that cannot miss a call. We port the numbers, build a reception queue with overflow to the practice manager, and turn the fax number into fax to email.
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The Head Office With a Busy Customer Line
RetailA retailer's head office takes customer calls on a main number across a small team. We set up a queue with after-hours and public holiday routing, and agree how call recording and any reporting they rely on will carry across before cutover.
Your situation not on this list? Tell us what you run or call 1300 049 749 and we will tell you honestly whether we can help.
Still running Alcatel-Lucent phone systems?
Book a free assessment. We will look at what you have, tell you honestly what it will cost to keep, and show you what moving looks like, with your numbers ported free.
Why Choose Summit to Replace Alcatel-Lucent
- 01
We Are a Carrier, Not Just a Reseller
Summit holds its own ACMA Carrier Licence (#388) and has served Australian businesses since 2000. Your phone service, number porting and internet come from the company that runs them.
- 02
One Team for the Whole Move
Phones, numbers, internet and backup are planned together by one team, so you do not have to coordinate an installer, a carrier and an internet provider.
- 03
Straight Answers, Including "Not Yet"
If your system is healthy and the right move is to wait, or to start by moving your lines, we will say so. A free assessment is not a sales trap.
- 04
Your Numbers Stay Yours
Local numbers ported free, tested before you cancel anything, with port first and cancel after as our standard order.
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Bundle them on one bill →Why Australian Businesses Choose Summit Internet
Great business and service provider. Highly recommended.
Nabil Salameh
last month
The Summit Team have always been a pleasure to work with; we highly recommend their services. Thank you for the continued support.
Paul Braithwaite
5 months ago
We recently moved our dental practice over to Summit for phone services, and the experience has been excellent from start to finish. The team has been responsive, professional, and incredibly helpful throughout the entire setup process. The transition was smooth, any issues were addressed promptly, and communication was always clear and efficient. Reliable phones and internet are essential for a busy practice like ours, and Summit has delivered exactly that. A special thank you to Michael for his patience and ongoing assistance during the transition. Highly recommend Summit to any business looking for reliable service and great customer support.Read more
Elli Darabi
5 months ago
The best service !!! Got issue fixed out by Greg ^^
白大倫
5 months ago
The whole team at Summit have been great from the initial onboarding to the rapid responses from Max when we need to make changes or additions to our services. Can't recommend them enough!
Aaron Klaver
5 months ago
As the I.T. Manager for Hydronic Systems Australia, Summit helps provide me and our companies with consistently stable Business Grade Internet, backed up by a dedicated Fixed Wireless Broadband connection. They also saved us a serious amount of money on our mobile phone bills. We have had no serious issues, and our business has been rock-solid under there great service. Highly Recommended.Read more
James Paterson
6 months ago
Prompt and efficient service. Highly recommend
Elliot Bell
6 months ago
We now use Summit across our real estate network. Great family business, reliable and their attention to detail is outstanding. Highly recommend.
Ryan Bell
6 months ago
As a reseller, we primarily work with Summit’s 4G services and have been very impressed. The plans are affordable, flexible, and well suited to our customers—especially for internet failover solutions. The sales and support teams are responsive and genuinely helpful, which is why we’re proud to partner with Summit Internet. We happily recommend them.Read more
Mal Skinner
6 months ago
After working with another ISP for several months to deliver a critical internet service for a major international sporting event, we were ultimately advised that the required upgrade was unlikely to be completed prior to event week. This left us facing a significant risk to service delivery. After exhausting all other options (and a few sleepless nights) we came across Summit Internet. From the initial conversation, Allan immediately understood the severity of the situation and quickly engaged his technical delivery team. Michael “Radar” was on site within days to assess and finalise a solution. Despite challenging conditions, including large trees and other obstructions, he worked tirelessly to design and implement an alternative approach. Leveraging an adjacent building, a temporary NBN connection, and a wireless link into the comms room, the solution was delivered within 24 hours of the initial site visit. Not only was the outcome faster than expected, but it was also more cost effective and delivered higher speeds than originally promised by the previous ISP. Over the course of the event, the service handled terabytes of data and supported hundreds of concurrent users without a single speed or performance issue. I cannot thank Summit Internet, particularly Allan and Radar enough for their exceptional service, technical expertise, and commitment to delivering under pressure. Highly recommended.Read more
Adam Hastie
6 months ago
Fausto and the staff at Summit are amazing. We have had nothing but fantastic service from start up to problem solving issues. The system is easy to use. Would highly recommend this service provider.
Jo Bodhankar
6 months ago
Summit internet recently set my small business up with a local land line number and a soft phone that runs off an app on my mobile - getting my personal phone number off the internet and being able to distinguish between business and personal calls is a game changer. Whole process took less than a week, and is super cost effective. Highly recommend.Read more
Alex Holly
8 months ago
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Frequently asked questions
Is my Alcatel-Lucent system end of life?
Is Alcatel-Lucent still a real company?
Do I have to replace everything at once?
Will I keep my phone numbers?
Can I keep my Alcatel-Lucent handsets?
What about EFTPOS, alarms, fax and door phones?
What should I ask my current maintainer?
What does a cloud phone system cost?
What happens if the internet goes down?
Find Out What Your Alcatel-Lucent System Is Really Costing You to Keep.
Talk to someone who can actually action it, not read you a list of plans. Tell us how your business runs and we will tell you what suits it.
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