Surely you don’t need to work during the day do you?

So, you show up to work and expect to be able to work right?
If you’re a customer on the NBN then you can expect extended outages right throughout the working day.
This notification is to let you know that we will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 18 hrs 0 mins during the change window.
NBN estimates interruption 1 (Listed Above) will occur between:
Start: 23rd Oct 8:00AM
End: 23rd Oct 4:00PM
NBN estimates interruption 2 (Listed Above) will occur between:
Start: 24th Oct 8:00AM
End: 24th Oct 4:00PM
NBN estimates interruption 3 (Listed Above) will occur between:
Start: 25th Oct 8:00AM
End: 25th Oct 4:00PM
Whilst the NBN might be cost effective, a solution which doesn’t work is far more costly to your business.
Ask yourself, could your business be off the air for days at a time?
If the answer is no, then the NBN is not the right solution for your business.
Days of internet interruption will cost your business thousands in lost revenue.
It’s also going to cost you thousands in staff wages with everyone sitting around unable to work.
How about your phones? With the NBN, your phones are all using Voice over IP which is reliant on your NBN working.
So let’s recap on why the NBN is bad for business
  • NBN thinks it’s acceptable to undertake long outages and maintenance during business hours
  • NBN has no service level agreement or rebates for outages and downtime.
  • NBN doesn’t guarantee time to restore services
  • NBN outages impact your business in lost revenue and wages
  • NBN interruptions means your business has no land line phones
Does this sound good for business? No, I don’t think so.
Summit Internet specialise in business grade internet services. Our services are on when you need it during business hours.
Business grade service level agreements protect you with response and restoration time frames. We’ll also provide a financial service credit if we breach on our service level agreement.
We stand behind what we provide. We put our money where our mouth is. We’re Summit Internet and we’re for business.
My team and I are here to help you and would love to provide your business with an amazing fibre internet service.
Ready to make the switch? Call us on 1300 049 749 and join thousands of other businesses who have already made the switch.

Order a Ferrari, get a Holden Barina. Another reason why NBN is not fit for purpose in business.

I’m chatting to business owners every day about the benefits which high speed business internet brings to businesses.
Time and time again, I hear “I’ll wait for the NBN”.
Little do they know that the National Broadband Network is a consumer grade product which isn’t fit for business purpose.
NBN have failed to explain that you might not always get what you pay for. Part of the Fibre to the Node technology is “Co-Existence”. 

What does that mean to you as a customer?

You can order a 100/40Mbps service, but NBN only have to guarantee 12/1Mbps. (See Here Section 3.2b)
Yep, you read that right, you order and pay for a Ferrari and you get delivered a rusty old Holden Barina.

Why do they do this though?

The reason is very simple. NBN is using the existing Telstra Copper Network which already has other “tenants” on it.
NBN are moving in next door and “co-existing” on the network. Part of that is they have to play nicely with others.
This means they can’t cause interference to another carriers’ network.
By co-existing, they have to run lower power on their equipment which affects the speed which they can deliver you.

Here’s a recent response from NBN in regards to this;

This FTTN service has been identified as being delivered to an NBN Co-Existence site and your service is achieving the objective layer 2 speed, as stipulated in the NBN Co Ethernet Bitstream Service Product Description.
Due to the presence of legacy copper services (ie: co-existence) at the site and due to the subsequent potential for interference to occur, speeds have been limited by NBNCo to ensure service stability.
Checks of the networks have been carried out to ensure you are achieving the minimum layer 2 speed for your service (as specified in the NBN Co Ethernet Bitstream Service Product Description) and that there are no additional issues contributing to the speed limitations.
As such, and until the Co-Existence period is deemed to be over by NBNCo, your service will continue have a guaranteed minimum layer 2 bit rate of 12/1 Mbps. Please note that this not a guarantee of the layer 3 throughput your service is capable of achieving.
If you have ordered a service with a higher profile than this, your service will have the expected profile applied automatically once NBNCo declares the co-existence period to be over.
Please note that we are unable to provide an ETA regarding when the cessation of the co-existence period at this site will be declared by NBNCo.
So, there you go, straight from the horses mouth. We’ll take your money, we won’t deliver you the service you paid for.
The Australian Consumer Watchdog, the ACCC, needs to step in and do something here. Surely, under Australian Consumer Law, they can’t keep getting away with delivering lipstick on a pig.
NBN need to stop blaming us, the ISP, for the poor design and implementation of their network and start taking responsibility for the complete and utter shemozzle they are creating for businesses.
We’re here to help businesses with real business grade fibre solutions which are not delivered over the NBN.
If you value uptime, speed guarantees and happy staff and want to get what you pay for then please reach out to my team. We’re here to help businesses achieve good outcomes with the right product.

Breaking Bad. Why you need to make the right choice for your business.

The National Broadband Network is rolling out quickly with the introduction of the Multi-Technology Mix. Making the right choice for your business internet connection is now more important than ever.

So, is the NBN the Walter White [right] choice for my business?

If your business relies on online services to operate, then the NBN is not a suitable choice. NBN has no service level agreement. This means that if your internet service is disrupted, there is no guarantee when it will be repaired. You will also not be able to request a rebate for the time your service is offline.

What’s the difference between a NBN connection and a Business Grade Fibre Service?

Business grade internet services are designed with business in mind. 
  • Low contention ratios – a guarantee of bandwidth throughput on your service.
  • Service Level Agreement – a guarantee of fault restoration and repair times.
  • Server Level Rebates – a financial rebate if the Service Level Agreement is not met.
  • Business Only Networks – data networks designed for business use.
  • Local Support – support on shore in Australia.
  • Monitoring – network operations centre watching and monitoring the availability of your service.

What downtime can your business afford?

Internet downtime can cost your business thousands of dollars. This is why skimping on an internet connection is not worth it.
  • 5 Staff Unable to Work for 8 Hours – $1,400
  • 12 Staff Unable to Work for 12 Hours – $5,040
  • 30 Staff Unable to Work for 16 Hours – $16,800

So, why is the NBN so cheap?

It’s cheap because it’s designed for the Jesse Pinkman home market. If your kids can’t get the latest episode of Game of Thrones or post a picture of spaghetti bolognese to Insta, it’s probably not going to lose anyone any money (Other than the kids for not doing their chores).
  • High contention ratios – no guarantee of bandwidth throughput on your service. Service slow downs when all the kids get home at 3pm and start watching Netflix.
  • No Service Level Agreement – No guarantee of fault restoration and repair times. We have seen services take 16 weeks for restoration.
  • No Server Level Rebates – No financial rebate. You get what you pay for. Cheap and cheerful means you get what you pay for.
  • Offshore Support – With such slim margins, support on shore is expensive in Australia.
  • No Monitoring – No uptime monitoring of your service. No SLA means there’s no reason to make sure it’s monitored.
Summit offers business internet connections from $440 per month. There’s no reason to risk your business to the National Broadband Network. Check your address to see what high speed internet connection is available for your business.

5 Reasons Why Inadequate Internet Speed Can Ruin Your Business

No matter what type of business you are running, staying connected and using a reliable internet network is a must. If you are having problems with your current internet connection, you should seriously consider upgrading to a better option, one that will provide you with maximal stability.

Let’s take a look at a couple of reasons why bad internet speed can impede or even ruin your business.

Less productivity

The first thing that gets hit by slow internet speed is the overall business productivity. The majority of tasks within a business environment are now finished over the internet. No matter what company you are working for, your team certainly relies on a cloud solution that helps you more easily collaborate.

Slow internet means that you are going to struggle with upload and download times. Owing to the fact that all of the documentation is online, chances are that you are going to lose hours with the usual daily tasks, as syncing with the cloud will take more time.

The overall result? Drastically reduced productivity, as your team has to wait for the documentation to upload in order to continue working on the next task. Things get even more complicated if you are working with a remote employee over an unstable internet connection. Simple tasks that can take minutes unnecessarily turn into hours of work.

Missing deadlines

From the moment your business starts working with other clients, you will need to make promises that you will deliver your product or your service in a particular time frame. Meeting deadlines and respecting what you have promised is a powerful foundation for building a respectable, trustworthy and professional business. Building this reputation takes a lot of time, but if you are working with inadequate speed, you will start missing those deadlines.

This is why here at Summit Internet, we provide our clients with reliable and high speed internet solutions. To make sure that you are going to save as much time as possible, it is best to rely on internet connectivity that can deliver high bandwidth for your whole company.

With a bad internet connection, you are going to start missing your deadlines sooner or later, making your whole business untrustable. This will cause an increasing number of clients to get away from your company, and finding new ones will become much more challenging. In order to avoid this scenario from happening, it is best to rely on a high speed internet network that will help you easily transfer business data and also save time for your business.

Getting more done for the same amount of time is a principle that all companies try to respect, and a high speed internet network is one of the best ways to succeed.

Direct loss of revenue

There are specific cases in which having a reliable and fast internet connection are crucial for business growth. Many online stores choose to host their websites on a service provider server, but in order to have all of the control, sooner or later, this system needs to be transferred in-house. Simply take a look at Amazon, an online store that is one of the best server space providers globally.

These are the moments when it is absolutely necessary that you have a flawless internet connection, as having your website down for only a minute can cause thousands, if not millions lost in revenue, depending on the size of your business.

This is something that a business cannot afford, because not only does it lose sales, but the customers are also more likely to head over to the competition and continue doing business with them. Therefore, besides facing a direct financial loss, you are more likely to lose your customers as well.

Slow business growth

Gone are the times when creating a single business and running it was enough. In order to stay competitive in the market today, it is necessary to create a strategy that will allow you to grow every year and squeeze out your competition. The last thing you want to happen is a big business popping up in your town offering more competitive prices, simply because they scaled at the right time.

This whole process of business growth can be significantly slowed down by a slow internet connection. As already mentioned, the negative impact on team productivity, meeting deadlines and keeping customers is going to impact not only your growth rate, but also limit your potential for any growth at all.

Communication issues

Video conferencing can be used to effectively lower the expenses a business has. But, with an inadequate internet speed, this type of communication turns into a challenge and a waste of time.

Another part of communication revolves around customer support. Having a good internet connection allows you to flawlessly communicate with your customers, as you are able to immediately respond to their requests.

This is one of the business tasks where you really don’t want to be late, as other businesses will try to outperform you, making it easier for the customer to give their trust to someone else. Therefore, if you want your customer service to be able to respond to numerous challenges, having a high speed internet connection will help greatly.

All this shows how important a role a fast and reliable internet connection plays in all types of businesses. It is a foundation that enables company teams to remain relaxed, productive and efficient. Having a slow internet connection will directly affect the mood in your company, as employees are going to be nervous during their work hours, which is also going to impede their productivity.

Therefore, make sure that you are going to use a high speed internet connection from the moment you start your business. It will create a pleasant work environment in which employees are going to stay focused on doing the best work they can.

The Secret of Staying Connected, Wherever You are

Good communication is the most valuable asset in any business. Businesses seek new ways to improve it and bring it to the next level. But, at one point, when it gets perfected, businesses have to turn to technology in order to improve further.

And technology is the only thing that can unravel the secret of staying connected at all times, despite the geolocation of the people communicating. And, most of the technology I am going to write about in this article is already in our hands. When put to proper use, the employees can communicate by using in-house phones or softphones on their PCs, laptops, Android and iOS smartphones and Macs.
Here are the technologies and the preferred mindset, both of which are the root of the “staying connected, wherever you are” secret.

Identify Your Business Needs

There are a lot of technologies that can enable your business communication to be geographically unrestricted. But, before you pick one, you have to identify your business needs. Here are some questions and answering them will significantly narrow your search down.

  • Are your offices scattered across the country/world?
  • Is your business growing rapidly?
  • Is your market local, national, international, or all three?
  • How often are you and your employees on the go?
  • Are you selling exclusively online or in physical stores? Maybe both?
  • Does your company have an in-house customer support call center?

After answering these, you will know to identify the communication system able to meet your business needs. Furthermore, when you know what you need, communicating with vendors will be way easier and they will able to offer you custom tailored solutions.

At this point, you should also start considering software designed to make communication and collaboration streamlined and easy. But, let’s not get into this right now. We will come back to it later in the article.

Web Based Technologies

Voice over IP (VoIP)
A typical conference or small meeting room won’t cut it if your employees and managers are on the go, nor will they help if you are working with a remote team. Also, knowing the number of each employee or office can be a daunting task, especially for large businesses.

Thanks to VoIP technologies, the conference room has been reinvented and placed in the cloud. You won’t be able to see the people participating in the conference call, but you will be able to hear them loud and clear even if they are thousands of miles away.

VoIP powered communication happens through the web. They are established via a local network connection. One of the neat perks of using VoIP is the ability to assign one single office number to an office which routes to cell phones of that department’s manager, workers – everyone.

The system is able to send voicemails via email, route calls to any assigned number, and deliver calls to workers despite their location. One thing is certain, VoIP is capable to keep you connected.

Video Conferencing

Video conferencing technologies are similar to VoIP, except they bring the camera into the picture. This solution is excellent for firms that emphasise on vivid interactions even between remote workers and teams.

With video conferencing, workers don’t need to be physically present in the offices. Whenever they are needed, they can be called to interact with their colleagues in real time. Video conferencing allows for a better connection, as it allows staff to see each other’s facial expressions and hand movements.

PBX Phone System

The PBX Phone system is capable of bringing the much needed competitive advantage to a corporation that installs and starts using it. When it comes to phone systems, the PBX system is a cutting edge cloud based technology available at low
With PBX phone systems, employees can stay as efficient as they were in the offices. All of the communication is established through the Internet, which makes this type of phone system very flexible and efficient. And, upgrading from legacy systems to a PBX is really simple and easy.
If you want to stay connected, you have to start using premium business internet services. If you are basing your communication over the Internet connection, you should really make sure that you get the best one for your company. There are several options on the market:

  • IP VPN Private Network Solution – if you have scattered offices and a remote data center, this type of network solution will enable your employees to share files instantly and use emails, video and voice communication options. This type of private network solution works on both Fibre and Ethernet connections.
  • Ethernet and Fibre – this type of Internet service will get your business a high quality, reliable, super-fast Internet connection.
  • Mobile Internet – if you want to experience communication without any obstacles by using internet over your mobile carrier networks, you should go with a carrier that supports a 4G connection.
  • ADSL – this type of connection was proven as reliable over the last decade. If you are not in need of high internet speeds, ADSL is a completely viable solution.

Business Software

Software as a service (SaaS) companies have flooded the market with all kinds of business software solutions. There are literally thousands of them, so thread carefully. Here are the tools that can improve your communication and streamline your work process:

  • Project Management Software – this tool makes project planning, task delegation, and task tracking easier.
  • Knowledge Base Software – a great tool to start building a knowledge sharing culture in your business. It can also be used to publish a self-service help centre webpage and improve customer support.
  • Instant Messaging Software – Classy chatting software tailored for business. Some advanced tools even have the GPS feature; quite a neat option if you want to track your sales teams.

Nothing of these intrigued you? Maybe you need to evaluate if you need a custom software solution.

The bottom line would be to keep your company’s communications infrastructure updated at all times. But, there is another important side of the story. You also need to identify your business needs and goals so that you can invest smart.

When you are faced with these types of decisions, it is important not to rush them. Take your time, get help from managers, do some research, or ask for a professional consult. Only then you will be able to settle for a reliable and effective communications system that can meet the needs of your business model and your customers.

10 Reasons your business needs fibre internet

The information revolution is firmly underway. Businesses that fail to keep up with their competitors will most likely not survive. In almost all industries, customers expect a certain level of service in terms of online presence. This includes social media forums, multimedia content and services like mobile apps or website applications.

The current stage of the revolution is driven by new methodologies like cloud services, video communications, media sharing and remote working capabilities.

Why does your business needs Fibre? Your customers expect it and your competitors are probably using it. Fibre is quickly becoming the norm for communications. The capabilities it gives companies are essential for growth and survivability.

Here are 10 of the most important benefits of Fibre

  1. Speed and Power. A Fibre internet connection is typically 10 times faster than a DSL connection. This gives companies access to many services that would be impossible to use if they were on a slow connection.
  2. Access to the cloud. A few years ago, cloud services were limited to mainly storage and retrieval of data. Now, it’s possible to replace entire datacentres with cloud services. The catch is, you need to have a high-speed internet connection to see the benefits.
  3. Reliability. Traditional internet services like DSL depend on copper wire infrastructure, the same wires that are used for telephone lines. Fibre uses underground cables that are made of a glass like substance that’s resistant to wear and tear.
  4. Service quality. The old telephone wire system uses analogue signals to transmit data. Fibre systems use digital transmission, which is more reliable for getting the correct message through.
  5. Bigger data allowances. Because Fibre is so much faster than alternatives like DSL, providers are able to allow their customers to use more data per month at lower costs. The increased speed of transmission, along with the capacity of the physical Fibre cables, reduces the chance of congestion on the network.
  6. Greater upload speed. In a traditional DSL system, the speed that users could send information was roughly one tenth of the speed that they could receive information. In other words, it would take 10 minutes to upload a video that took 1 minute to download. Most Fibre lines are able to keep the upload and download speeds almost equal.
  7. Lower latency. Latency is the time it takes for information to arrive at its destination. When using services like email, latency is not a major concern. If services like Voice over IP are being used, high latency can make them unusable. Fibre cables transmit data at the speed of light, minimising latency as much as possible.
  8. Interference reduction. Traditional DSL connections are susceptible to interference from electrical signals. The signal sent on a DSL cable is very similar to a telephone call, if there are electrical disturbances from things like poorly insulated cables, they will interfere with the internet connection. Fibre does not suffer from this. The cables send beams of light along glass tubes, electrical interference does not affect them at all.
  9. Increased security. It is fairly simple to “hijack” a telephone wire. With a Fibre line, criminals would need to dig up the cable and physically break it in order to “hijack” the connection. This would terminate the connection and alert the authorised users.
  10. Increased productivity and employee satisfaction. Having a reliable, high speed connection to the internet allows employees to get more work done. Research is easier and communications are faster. A high-speed connection will also give employees access to things like Facebook and YouTube during their breaks.

While there are many benefits to using Fibre, it can be expensive. For most businesses, the cost is easily offset by the benefits and increase to employee productivity.