Say goodbye to using ISDN and PSTN phone lines forever. How the cloud can benefit your business.

An efficient and effective business phone line service is key to your business staying competitive and making a profit. But with all the technical jargon and acronyms it can be hard to work out which business phone line service is right for your business.

And while there are ISDN and PSTN phone line options to consider, there’s another solution you may not have thought about – the cloud!

What is the difference between ISDN and PSTN?

ISDN stands for the Integrated Services Digital Network, a digital network technology that carries and transmits voice, data, video and fax in a digital format. In Australia, ISDN services can either be a basic rate service, known as ISDN 2 or a primary rate service, known as ISDN 10/20/30.

ISDN2 (BRI – Basic Rate Interface) is the entry-level version and has two 64 kbit/s voice channels and one 16 kbit/s signalling channel that add up to 144 kbit/s.

ISDN10/20/30 (PRI – Primary Rate Interface) provides users with 10, 20 or 30, 64 kbit/s channels permitting for a maximum data rate of approximately 2 megabits per second (Mbit/s). Medium to large businesses usually use primary rate services.

Summit SIP Voice is a business grade voice solution. Suitable for plugging directing to your IP phone system, SIP comes with blocks of 10 lines, 20 lines or 30 lines. Find out more about Summit SIP Voice service here.

PSTN stands for Public Switched Telephone Network lines. With this dedicated service, each line has a unique phone number with the area code of its assigned telephone exchange. Despite the core network being almost entirely digital, PSTN is delivered to the premises via twisted copper pairs in analogue form.

While business phone line services using PSTN are similar in function to residential landlines, they are managed on less congested networks. Even though many businesses are still using PSTN as their business phone line service, there are limitations.

If your business is growing, your office will need to have more than one PSTN line. Installing multiple PSTN lines can become very expensive.

PSTN & ISDN will be phased out soon

As the NBN network is driving a switch from copper based voice services to services that run over broadband & data services, over the next 2-4 years PSTN & SDN will be phased out.

This means that traditional PSTN & ISDN users will be forced into switching to alternative VoIP based voice services. If you want to keep your PSTN Phone numbers, you will have no choice but to move to VoIP based service to replace your old voice lines.

Legacy PBX hardware will need to be replaced as PBX systems will need to be compatible with IP based voice services, or a cloud based phone solution.

Summit Business Cloud Phone Solution

Now you know the difference between ISDN and PSTN, it’s time to discover a more powerful, simple and intuitive business phone solution! When your business uses the cloud as a phone solution, you can forget about the technical jargon and acronyms.

Summit offers a simple, future-proof phone solution that easily scales when your business grows. Benefits to your business include:

  • No more expensive line rental!
  • Multi-site networking becomes simple
  • Savings on your phone bill
  • Free on-net calls between sites
  • One number for multiple devices including iPhone, Android, Mac and PC
  • NBN compatible

Your business also gets the latest equipment, maintenance and customer support from a local service centre.

Find out how moving away from ISDN and PSTN to the cloud can benefit your business. Talk to our friendly and helpful Summit Team Members on 1300 049 749.

Surely you don’t need to work during the day do you?

So, you show up to work and expect to be able to work right?
Wrong!
 
If you’re a customer on the NBN then you can expect extended outages right throughout the working day.
 
This notification is to let you know that we will be performing network maintenance work. Due to this activity the services listed below will experience a loss of connectivity for up to 18 hrs 0 mins during the change window.
NBN estimates interruption 1 (Listed Above) will occur between:
Start: 23rd Oct 8:00AM
End: 23rd Oct 4:00PM
NBN estimates interruption 2 (Listed Above) will occur between:
Start: 24th Oct 8:00AM
End: 24th Oct 4:00PM
NBN estimates interruption 3 (Listed Above) will occur between:
Start: 25th Oct 8:00AM
End: 25th Oct 4:00PM
Whilst the NBN might be cost effective, a solution which doesn’t work is far more costly to your business.
 
Ask yourself, could your business be off the air for days at a time?
If the answer is no, then the NBN is not the right solution for your business.
 
Days of internet interruption will cost your business thousands in lost revenue.
It’s also going to cost you thousands in staff wages with everyone sitting around unable to work.
 
How about your phones? With the NBN, your phones are all using Voice over IP which is reliant on your NBN working.
 
So let’s recap on why the NBN is bad for business
  • NBN thinks it’s acceptable to undertake long outages and maintenance during business hours
  • NBN has no service level agreement or rebates for outages and downtime.
  • NBN doesn’t guarantee time to restore services
  • NBN outages impact your business in lost revenue and wages
  • NBN interruptions means your business has no land line phones
Does this sound good for business? No, I don’t think so.
 
Summit Internet specialise in business grade internet services. Our services are on when you need it during business hours.
 
Business grade service level agreements protect you with response and restoration time frames. We’ll also provide a financial service credit if we breach on our service level agreement.
We stand behind what we provide. We put our money where our mouth is. We’re Summit Internet and we’re for business.
 
My team and I are here to help you and would love to provide your business with an amazing fibre internet service.
 
Ready to make the switch? Call us on 1300 049 749 and join thousands of other businesses who have already made the switch.

Order a Ferrari, get a Holden Barina. Another reason why NBN is not fit for purpose in business.

I’m chatting to business owners every day about the benefits which high speed business internet brings to businesses.
 
Time and time again, I hear “I’ll wait for the NBN”.
Little do they know that the National Broadband Network is a consumer grade product which isn’t fit for business purpose.
 
NBN have failed to explain that you might not always get what you pay for. Part of the Fibre to the Node technology is “Co-Existence”. 
 

What does that mean to you as a customer?

You can order a 100/40Mbps service, but NBN only have to guarantee 12/1Mbps. (See Here Section 3.2b)
 
Yep, you read that right, you order and pay for a Ferrari and you get delivered a rusty old Holden Barina.
 

Why do they do this though?

The reason is very simple. NBN is using the existing Telstra Copper Network which already has other “tenants” on it.
NBN are moving in next door and “co-existing” on the network. Part of that is they have to play nicely with others.
This means they can’t cause interference to another carriers’ network.
 
By co-existing, they have to run lower power on their equipment which affects the speed which they can deliver you.
 

Here’s a recent response from NBN in regards to this;

This FTTN service has been identified as being delivered to an NBN Co-Existence site and your service is achieving the objective layer 2 speed, as stipulated in the NBN Co Ethernet Bitstream Service Product Description.
Due to the presence of legacy copper services (ie: co-existence) at the site and due to the subsequent potential for interference to occur, speeds have been limited by NBNCo to ensure service stability.
Checks of the networks have been carried out to ensure you are achieving the minimum layer 2 speed for your service (as specified in the NBN Co Ethernet Bitstream Service Product Description) and that there are no additional issues contributing to the speed limitations.
As such, and until the Co-Existence period is deemed to be over by NBNCo, your service will continue have a guaranteed minimum layer 2 bit rate of 12/1 Mbps. Please note that this not a guarantee of the layer 3 throughput your service is capable of achieving.
If you have ordered a service with a higher profile than this, your service will have the expected profile applied automatically once NBNCo declares the co-existence period to be over.
Please note that we are unable to provide an ETA regarding when the cessation of the co-existence period at this site will be declared by NBNCo.
So, there you go, straight from the horses mouth. We’ll take your money, we won’t deliver you the service you paid for.
The Australian Consumer Watchdog, the ACCC, needs to step in and do something here. Surely, under Australian Consumer Law, they can’t keep getting away with delivering lipstick on a pig.
 
NBN need to stop blaming us, the ISP, for the poor design and implementation of their network and start taking responsibility for the complete and utter shemozzle they are creating for businesses.
 
We’re here to help businesses with real business grade fibre solutions which are not delivered over the NBN.
 
If you value uptime, speed guarantees and happy staff and want to get what you pay for then please reach out to my team. We’re here to help businesses achieve good outcomes with the right product.

Breaking Bad. Why you need to make the right choice for your business.

The National Broadband Network is rolling out quickly with the introduction of the Multi-Technology Mix. Making the right choice for your business internet connection is now more important than ever.

So, is the NBN the Walter White [right] choice for my business?

If your business relies on online services to operate, then the NBN is not a suitable choice. NBN has no service level agreement. This means that if your internet service is disrupted, there is no guarantee when it will be repaired. You will also not be able to request a rebate for the time your service is offline.

What’s the difference between a NBN connection and a Business Grade Fibre Service?

Business grade internet services are designed with business in mind. 
 
  • Low contention ratios – a guarantee of bandwidth throughput on your service.
  • Service Level Agreement – a guarantee of fault restoration and repair times.
  • Server Level Rebates – a financial rebate if the Service Level Agreement is not met.
  • Business Only Networks – data networks designed for business use.
  • Local Support – support on shore in Australia.
  • Monitoring – network operations centre watching and monitoring the availability of your service.

What downtime can your business afford?

Internet downtime can cost your business thousands of dollars. This is why skimping on an internet connection is not worth it.
  • 5 Staff Unable to Work for 8 Hours – $1,400
  • 12 Staff Unable to Work for 12 Hours – $5,040
  • 30 Staff Unable to Work for 16 Hours – $16,800

So, why is the NBN so cheap?

It’s cheap because it’s designed for the Jesse Pinkman home market. If your kids can’t get the latest episode of Game of Thrones or post a picture of spaghetti bolognese to Insta, it’s probably not going to lose anyone any money (Other than the kids for not doing their chores).
 
  • High contention ratios – no guarantee of bandwidth throughput on your service. Service slow downs when all the kids get home at 3pm and start watching Netflix.
  • No Service Level Agreement – No guarantee of fault restoration and repair times. We have seen services take 16 weeks for restoration.
  • No Server Level Rebates – No financial rebate. You get what you pay for. Cheap and cheerful means you get what you pay for.
  • Offshore Support – With such slim margins, support on shore is expensive in Australia.
  • No Monitoring – No uptime monitoring of your service. No SLA means there’s no reason to make sure it’s monitored.
Summit offers business internet connections from $440 per month. There’s no reason to risk your business to the National Broadband Network. Check your address to see what high speed internet connection is available for your business.

What internet connection is best for my business?

In business these days it’s necessary to have a reliable internet connection. Your business and its internet connection are complementary. The kind of internet connection you need depends on what kind of business you have.

It goes without saying that if you’re a one man band who does minimal online work a Fibre service of 100Mbps would be overkill. Conversely, running an online film editing company on a 4G service would be equally preposterous.

So what is the best kind of internet connection for your business?

ADSL2+ & NBN

Whilst ADSL & NBN are cost effective it can actually end up costing you a lot more than you bargained for in lost productivity and downtime.

Both of these services are deemed “consumer” and don’t carry the same level of service assurance that true business ethernet and fibre services come with.

What do we mean by service assurance?

Service Assurance relates to how quickly your service runs, how quickly will the provider respond in the event of a problem, how quickly will a problem be fixed and if you will receive a rebate if your service isn’t running properly or is down.

Will I get the full speed on ADSL and NBN?

Both ADSL and NBN are speeds “up to” services. This means that whilst you may order a 25/5Mbps NBN service, it may only perform at 18/3Mbps. Similarly, ADSL theoretical maximum is 24/1Mbps, but rarely performs at full speed. This is due to a number of factors, mainly, the underlying technology of the copper network, distance from the exchange or node and network contention ratios.

If you run a small team or a business where an “always on” internet connection isn’t important, then an ADSL or NBN service may be suitable for your business.

If the internet is super important to your business operations, a Fibre or Ethernet Internet service is more suitable.

Ethernet and Fibre Internet

This is the most common type of connection that we provide at Summit. Fibre and ethernet internet services scale from small businesses all the way up to large enterprises. If you use cloud services like Office 365 and Google Apps, have multiple offices with a VPN, do a lot of video conferencing, need a dedicated internet service to upload or store files on cloud-based storage services or just need guaranteed speeds, then Fibre is the service for you.

Ethernet and Fibre services also have “symmetrical” speeds, meaning they have the same download and upload rates. The other reason businesses choose Ethernet and Fibre services is that they aren’t “best effort.” They’re guaranteed to be stable at the given speed, so if you’re on the 100/100Mbps plan, then that is what you get – 100Mbps download and 100Mbps upload.

Business Fibre and Ethernet services also carry Business Service Level Agreements which guarantee performance, uptime and fault restoration. In the unlikely event of an issue, you may be eligible for a percentage of your monthly fee as a service level credit.

Fixed Wireless

Fixed Wireless is a service which uses microwave point-to-point wireless connections from the supplier tower or basestation to your premises. Some businesses, especially in remote areas, cannot always get a dedicated fibre service. In this instance, Fixed Wireless is a good solution because it is also a symmetrical service that allows you be on the same upload and download with no issues. Fixed Wireless is also a good option as a failover service as it can serve as a good backup to keep your business running smoothly if you have complications with your wired service.

Telstra 4G Mobile Broadband Data

Telstra 4G Mobile Broadband is great for businesses that are on the go or have staff that need network access when offsite. However, the service transmits through the Telstra 4G mobile towers, so there can be complications when users are not in mobile range. Most connections these days run through 4G technology that sometimes gets even better speeds than fixed services. This type of connection is useful for pop up shops, very small businesses who need a very small amount of data or as a contingency plan.

As you can see, there are benefits and drawbacks to each type of data service. If your business doesn’t rely heavily on the internet, a 100Mbps Ethernet connection would be of little use, while a slower connection would be a problem if you do a lot of teleconferencing. Determining why you need your data connection will help steer you in the right direction when it comes time to choose which type to go with.

To speak with an internet specialist about what solution is right for your business, give our team a call on 1300 049 749.

How will the NBN impact my business?

The National Broadband Network (NBN) rolling out right now is Australia’s newest broadband network.

The NBN uses a number of technologies to deliver speeds of up to 100Mbps, four times faster than regular ADSL services.

  • nbn™ Fibre to the premises
    nbn™ Fibre to the premises (FTTP) is the scenario where we’re able to run a fibre optic line all the way to your premises.
  • nbn™ Fibre to the node
    nbn™ Fibre to the node (FTTN) is where we run nbn™ Fibre to a newly built cabinet and then connect with the existing copper network.
  • nbn™ Fibre to the building
    nbn™ Fibre to the building (FTTB) is generally used when we’re connecting an apartment block or similar type of building to the nbn™ network.
  • nbn™ Hybrid Fibre Coaxial
    nbn™ Hybrid Fibre Coaxial (HFC) is used in circumstances where the existing ‘pay TV’ or cable network can be used to reach your premises.
  • nbn™ Fixed Wireless
    nbn™ Fixed Wireless is a form of connection where data is sent from a transmission tower and travels wirelessly to an antenna that has been fitted by an nbn™ approved installer to your roof.
  • nbn™ Sky Muster™
    The connection of some remote and rural locations services over the nbn™ network can be delivered via our Sky Muster™ satellite. In this scenario a satellite dish is installed on the premises and receives the nbn™ network signal from the Sky Muster™ satellite.

How does this affect your business?

  • Access to fast broadband brings video conferencing to life. Meet with customers, suppliers and colleagues, regardless of location, face to face without even leaving your desk, saving time and boosting productivity.
  • High-speed broadband gives you the ability to benefit from the full potential of cloud-based services. Customers, suppliers, staff and data can all be accessed from many locations on any connected device.
  • You can display the best visual graphics and optimise the online customer experience to make your business stand out from the rest.
  • Fast internet access increases productivity in both the workplace and remote locations.
    With an NBN connection your business is ready to grow. Scalability is fast and easy. Internet speeds can be increased and multiple connections are readily available.

Is the NBN in my area?

The NBN coverage map allows you to view the planned stages of the roll out in your area. Once the NBN is available, your current provider will contact you to make the switch.

Can I keep my phone numbers?

Your Service Provider has the capability to port your number over to the new NBN network and lets you use analogue or digital handsets. Alternatively, you can move your service over to a hosted voice solution once you have NBN broadband connected.

How long will it take for a NBN installation?

The installation is carried out by a licensed contractor. They differ from site to site depending on the current infrastructure available. Installation can take anywhere from 1-2 days to 45 business days.

Planning and tips for installing the NBN

  • The location of the utility box may be restricted based on the existing telecommunications infrastructure.
  • If connecting a wireless router to your NBN equipment, consider the distance and location of your devices.
  • Think about future plans for the room, as relocation of equipment will need to be done by a certified installer.
  • You will need to contact your service provider if extra cabling is needed from the NBN equipment to other devices such as phone outlets, security alarms or in-home networking.
  • If you are in a newly built home or development, your builder may have put infrastructure in place that will pre-determine the location of the NBN equipment.
  • Technology is evolving faster and faster everyday.

Ready to switch on Business NBN? Speak to Summit Internet today – 1300 049 749.