Dr Michael Kostidis didn’t realise the impact the NBN would have on his Osteopathy clinic.
NBN copper disconnect affected his practise in Doncaster back in February 2019.
“Our current provider didn’t transition us. We then lost our phone number and haven’t been able to receive calls for 6 months”
Dr Kostidis contacted Summit after months of dealing with his current provider.
“Our current provider are a pack of Dodo’s”, Dr Kostidis said.
“Summit have been amazing in assisting us to get back our phone number. Within two weeks, we have calls again and can contact our Patients.”
Dr Kostidis estimates the business loss to be $31,200 in revenue over the period of not having a phone number.
“We’ve noticed a significant downturn in bookings. If patients didn’t have my mobile, we would have been out of business.”
Don’t be a victim of NBN copper disconnection.
Contact Summit Internet to plan the cutover of your phone lines before it’s too late!
We have a range of solutions to work with existing business phone systems using PSTN and ISDN. We can also transition your business to our Cloud Hosted Phone System.
Speak to one of our NBN transition specialists on 1300 049 749.
Time to settle this once and for all!
Now that the NBN is making it’s way out across Australia, avoiding the reality that is VoIP is no longer possible. Sooner or later, over 90% of Australians will be using a VoIP service to make phone calls.
But in the past, poor old VoIP has got itself a bad rap.
Scared traditional PBX resellers are perhaps the greatest culprits perpetuating myths regarding VoIP for business as a viable solution. We provide both Hosted Phone Systems and SIP solutions for Traditional PABX’s so we’ve heard every myth in existence.
But because VoIP is going to be unavoidable, we thought it was high time we got our myth-busting hats on an addressed some of the misconceptions once and for all.
Busting the most common Myths about VoIP
Myth #1 – VoIP is totally unreliable
One of the reasons this myth is so popular is because, if you don’t have the right internet service to make business phone calls, you’re going to experience problems. Way back when VoIP first emerged, this was more common than it is now. Actually – this problem should be non-existent now, if you go with the right provider.
If your phone service is sharing with your internet service, an email download could mean interruptions to your phone calls. There are two possible solutions. The first is to up the bandwidth (only viable for smaller businesses). The second is to get a separate, dedicated data service that exists only for your phone system.
When it comes to running your phone system, using SIP is really the only way to go. It’s next-level, business grade VoIP, and it’s fast, reliable, and affordable.
Myth #2 – You need IT specialists to operate it
VoIP and SIP, once set up, do exactly what your traditional phone lines do. You pick up your phone, dial the number, and talk to someone.
Your VoIP service will simply plug into your modem rather than into a wall socket. But if you want to get technical, with IP enabled phone systems, you’ll also be able to make calls using your computer and mobile devices.
Myth #3 – VoIP isn’t secure
It’s true that VoIP and Hosted PBX fraud is a thing, but most VoIP providers have stricter safeguards than their traditional phone line counterparts. If someone started making lots of fraudulent calls on your phone system, a VoIP provider would know well before you got your phone bill from Telstra.
Myth #4 – VoIP is hard to install and use
It’s actually extremely simple. You simply connect your handsets to your router, and because Hosted phone system handsets are already programmed, you can just start using them straight away. No fiddling about required. As far as operation, the VoIP and SIP handsets look and operate just like normal phones. One touch buttons for all key features.
Myth #5 – Small business doesn’t benefit from VoIP
On average, businesses save 60% on their phone bill compared to Telstra!
VoIP gives small businesses many more features allowing greater flexibility.
The truth is, this probably won’t be the last negative misinformation you hear about VoIP, but sooner or later it will be time to accept that it’s the phone solution of the future.
If you want to get on the awesome VoIP bandwagon, speak to one of our phone system experts. We offer SIP Trunks for Traditional PBX’s and NBN Ready Phone Systems, and we’ll happily go through the pro’s and con’s of each with you.
If you’re using VoIP or SIP trunks, there are a number of factors that can impact the quality of your calls. Many of these have nothing to do with your PBX system or the quality of your VoIP or SIP service.
If a web page loads slowly because you’re downloading a large file, the pauses in your internet speed are usually unnoticeable. But with internet phone calls, these pauses can cause an interruption to your phone call quality.
First and foremost, having a good internet connection is essential to making sure your calls are clear and uninterrupted, however, that’s not all there is to it.
Where does Quality of Service fit into the PBX puzzle?
Before we get into what Quality or Service is, it’s important to understand what it isn’t. This means understanding a little about breakpoints and bandwidth, both of which can impact your calls. Knowing this information means you can rule other issues out before deciding that QoS is the reason for your drop in call quality.
Breakpoints are all of the different locations where a fault can occur in your phone service. Think of the way your plumbing is connected to the public water plant. There are pipes within the plant itself, public pipes and connections, t-sections where the pipe moves from the mains to your house, and pipes to every different tap in your home. When you turn on your tap and there’s no water, the fault could lie in any of these places (probably more, but we’re not plumbers 🙂)
Telecommunications breakpoints work in the same way. There are breakpoints in the public network and inside your premises, from the wall outlets, your PBX system, your modem, and your wall outlets. Breakpoints can impact your call quality and, depending on where they are, finding a solution could be the responsibility of your VoIP service provider, your VoIP service carrier, or your IT team.
The amount of data that can be transmitted through your internet connection in a set amount of time is known as bandwidth. Yes – this one is all about your internet connection.
You will see bandwidth expressed a Mbps (megabits per second). Your connection will have a upload bandwidth (speed of data you send out), and a download bandwidth (speed of data that’s incoming). When you selected which internet connection to get in your office, there would have been a maximum bandwidth included. It’s usually referred to as ‘connection speed’. For example, you may have a plan with a 100GB download limit with a connection speed of up to 25/5Mbps.
When you connect your PBX system to your internet connection, each call will be taking from your maximum bandwidth. If it’s sharing the load with your general internet use, it could put pressure on your bandwidth, and you could experience interruptions and a drop in call quality.
Your service carrier should have discussed your phone and internet use before you signed up for a plan. Often, a single data connection will be able to carry your internet and your phone calls easily. But if it can’t, the best solution is to have a dedicated data service for each. That way, your phone and internet run each on different services, and the use of one will never affect the quality of the other.
What is Quality of Service?
When your call quality drops, the problem could be one that is beyond the power of your phone system provider. It could also be out of the hands of your SIP service carrier, and even your resident IT guy.
These factors are referred to as Quality of Service (QoS) and are concerned with the finer details about how the internet works, and how your devices connect to others.
Latency refers to the time it takes for data to travel from one point to another. When you visit a website, download a video, or send an email, latency refers to how long it takes your computer to connect to the source, and retrieve their data for you to access.
Ping refers to the reaction time of your connection, kind of like the way the reflexes in your body work. It measures, in milliseconds, how long it takes for you get a response after you’ve sent out a request. The faster the ping, the better the reaction time of your connection.
The number of breakpoints your service travels through will influence the speed of your ping.
Devices use packets to communicate with each other over the internet, they use packets. Packets are, put simply, chunks of data sent back and forth.
If device A sends a packet to device B every 10 milliseconds (ms), and device B is sending packets back at the same rate, there is no jitter.
However, if device A is sending packets every 10ms, but device B is busy downloading a large file or video, it may not be able to receive the packet you’re sending in the same timeframe. In this case, it might get zero packets for 60ms, and then get 6 packets all at the same time.
Now, this doesn’t matter if you are browsing websites of checking your email, because 60ms is no time at all. However, every millisecond counts in a phone call. You WILL notice the interruption, no matter which end of the line you are on.
Finding a Solution
The root of QoS issues lie in the wide expanses of the internet. They cannot be repaired by your phone system provider, the carrier of your SIP service, or by your IT guy.
While it’s important that you eliminate other possibilities first, one step closer to a solution is to have a dedicated internet connection. This would exist solely for the purpose of carrying your phone calls. This way, general internet use in your office will never have any impact on your call quality.
If you’re setting up VoIP or SIP in the near future, getting the right provider is an absolute must. Speak to the team at Summit Internet on 1300 049 749 to find out more about switching your PBX system to a SIP service.
Put Your Phone System in the Cloud
Cloud phone systems – they’re all the rage! But what are they? A cloud phone system is hosted in the cloud, which means that data is stored in a secure server which you can reach over the internet. A cloud phone system replaces traditional land lines, and is hosted by a provider like Summit.
Instead of an answering machine tape, phone bills, and tons of wires, a cloud phone system is stored digitally. This makes it less expensive and easy to use. Because of this, it improves the way businesses operate.
What’s so great about it?
- Cost Savings. A cloud pbx system is much less expensive than traditional land lines. It allows you to sound like a ASX 200 company for a fraction of the price.
- Easy set-up. Because the system doesn’t require wire rerouting, cloud-based phone systems are easy and fast to set-up.
- Time saving. Traditional business phone systems are high maintenance and require intense set up. Skip all of that and save time.
- Remote capabilities. Remote capabilities is a fancy way of saying that you can easily hook a cloud phone system up to mobile phones, so you don’t have to be tied to a desk.
- Advanced features. Today’s cloud phone systems have all the advanced features you need, including the ability to add multiple extensions, IVR Menus, call forwarding, voicemail, Ring Groups, and different physical phone options.
What about features?
- Voicemail. A cloud phone system differs from a traditional system in part because users can receive their voicemail messages via email on the go.
- Call forwarding. A cloud phone system can help you forward calls to your support team, customer service desk, development team, or anywhere else.
- IVR Menu. Setup a menu so that your calls can be instantly routed to the correct department or team.
- Ring Groups. Group users together in to Teams so that you can direct external and internal calls directly to a group of people.
- Phone options. You can use traditional-looking phones in your office, or set up mobile phones to receive calls with a cloud-based phone system.
Why It’s Great for Small Business
Cloud phone systems are ideal for small businesses for a lot of reasons:
- Summit Cloud PBX extensions, voicemail, and call forwarding work with your 1300 or 1800 number to create a professional appearance and make your business sound bigger.
- Whether you’re crunched for time, money, or all of the above, a cloud-based phone system is the perfect solution with quick set-up and no additional hardware costs.
- Summit cloud PBX solution combines a robust blend of features that allow you to be flexible, mobile, and productive – the trifecta for small business.
A cloud phone system is a great fit for any entrepreneur, and Summit’s system will grow with your business, allowing you to focus on running it.
If you’d like to speak with one of our Team about your requirement, call us on 1300 049 479.
Buying a new phone system can be a minefield as there can be a lot of technical jargon & it probably isn’t something you do every day. Whether it is your first time buying a phone system or your fifth-time upgrading an existing system, things can get confusing, fast.
Based on our experience working with over 12,000 customers over the years, we have found there are 7 essential questions that you need to ask when going through this process. These are the questions that you need to be asking when looking at any perspective phone system providers quote to help you get exactly the right system for you.
Or to begin the process for you, we have provided the questions, and the answers we suggest below:
Is my phone system NBN ready?
At Summit Internet, every phone system that we sell is NBN ready. Your new system will be SIP-enabled, and so will be feature-packed, bringing huge productivity benefits to you and your business.
What cabling requirements will my new phone system have?
Upgrading your phone system does not automatically mean that you will have to alter your existing cabling. Cabling requirements are more often a by-product of your office space than of the phone system itself. However, if you do need to make changes to your existing cabling then there is no need to panic – we can work with you and your IT technician to work out if your cabling is suitable.
How many phone lines will I need?
With a Hosted Phone System, each phone is able to make and receive calls whilst other people are on the phone. The concept of “lines” is no longer relevant with your NBN Phone System.
Which brand is the best for my business?
The brand for you depends on your own unique business circumstances. However, we will say that if you purchase a popular brand you will find it easier to locate spare parts for repairs and expansion. As always, we are here to help you, so chat with one of our friendly advisors to discover which brand is the best fit for your business.
Am I required to sign a maintenance contract when buying the phone system?
In most cases, no. Unless you are a medical facility, then you probably do not need a 24/7 365 on-site maintenance contract. Once your system is programmed and installed professionally, the majority of the changes you need should be able to be handled remotely. So, find a provider who offers suitable remote support and then you will only have to pay for an onsite technician when you really need one.
How will you support me?
At Summit Internet, we are with you every step of the journey. We will be with you today, tomorrow and next year with VIP remote support. Our Australian-based team are here to answer any questions that you might have and make remote programming changes you need.
Do you offer a money back guarantee?
We offer a no questions asked 30-day money back guarantee for hosted phones systems.
In this article, we’ve looked at the 7 most important questions to ask when buying any new phone system.
If you have any other questions when buying a new phone system, please give our team a call on 1300 049 749 who will be happy to help.
We see and hear a lot of confusion about the NBN, and in particular when it comes to people asking us about purchasing an NBN Ready Phone System. The truth is that, while the NBN is changing the way we communicate and opening up new opportunities for small businesses across Australia, it’s also not the simplest of technologies to understand. This is because it’s entirely new and different to what we’ve been used to for so long, and also because finding out the details of how the NBN works isn’t something NBN Co. makes easy.
If you’re looking to purchase a new NBN Ready Phone System, we’re here to help. We’ll give you the run-down on how the NBN works with a phone system, the different kinds of phone system available, and what to look out for when you buy.
How does the NBN work?
There are several different types of NBN connections, but rather than go into them here, we’ll just tell you that no matter what type you have installed in your office, you will now use a VoIP or SIP service to run your phone system. In the past, you would have had a phone service and a data/internet service in your office. Now, your NBN data service is actually used to carry your phone service as well as your internet.
Digital vs. Analogue
The most important thing to know is that the NBN uses digital data to send and receive multimedia messages, while your traditional phone would have used analogue data (in most cases). Analogue devices are not compatible with the NBN, which means that when buying an NBN Ready Phone System, this is your #1 priority. If you already have an analogue phone system, there’s no need to buy a new one just yet. You can use an Analogue Telephone Adapter (ATA) to convert data from analogue to digital, and vice versa.
What is an NBN Ready Phone System?
When you hear people talking about an NBN Ready Phone System, they’re most likely talking about a Hosted Phone System, however, you still have a choice between these and Traditional PABX Phone Systems.
Hosted Phone Systems
You may hear Hosted Phone systems referred to in a number of ways, including Virtual Phone Systems, VoIP or SIP Phone Systems, Cloud Phone Systems, or Cloud Based Systems.
A Hosted Solution means all of your Phone System data, programming, and features are stored ‘in the cloud’, and there is no large PABX box located in your office. These are the ultimate NBN Ready Phone Systems because they rely on quality internet to function at their best, and the NBN provides just that.
In the past, Hosted Phone Systems were reserved for large companies that could afford to run a dedicated, high speed internet connection to their office. The NBN rollout means that high speed data services are now affordable for small businesses, and they too can now access the speed required to run a Hosted Phone solution.
PABX (Traditional Phone System)
Traditional Phone Systems consist of a physical box that lives in your office, and has been the way phone systems have worked for a long time before Hosted Solutions arrived on the scene. PABX systems have traditionally used PSTN, ISDN and (more recently) SIP trunks to make and receive calls.
As we mentioned earlier, PABX systems are still a viable option if you’re looking for an NBN Ready Phone System; just because they aren’t Hosted in the cloud, doesn’t mean they can’t take advantage of the high speed data and VoIP services offered by the NBN. The most important thing is that your PABX is IP compatible, which means it can send and receive digital data.
If it isn’t IP enabled, in most cases it can be made to work with the NBN, but it will depend on the type and age of your phone system, so you’d have to talk to a supplier to find out about your own circumstances.
What’s the best NBN Ready Phone System?
Most people who are purchasing an NBN Ready Phone System are going for a Hosted Solution, and there are a number of reasons for this. First and foremost, unlike Traditional phone systems, many businesses find Hosted systems just plain easier to install, manage, upgrade, and maintain. Another influence is the fact that Hosted Solutions are the perfect NBN Ready Phone System, but you don’t actually have to have the NBN to start using them; all you need is a reliable internet connection (your provider should confirm this for you before you buy).
At the end of the day it’s a matter of preference and opinion, but if we listen to popular opinion, then a Hosted Phone System is the preferred way to go.
What Will a Hosted NBN Phone System Mean For Me?
If you shop around, you’ll notice that different providers have different gimmicks and offers, but sometimes there are hidden costs involved once you get to the fine print. If you find the right provider, there won’t be. For example, our Hosted NBN Ready Phone System has a whole load of the most popular features included, plus we offer FREE Programming changes to your settings and features for the life of your system. Avoid any providers who make you pay every time you want your call routing changed or your voicemail diverted – it will get expensive.
No Expensive Phone System Hardware Required to Maintain & Manage
The bulky PABX box in your office is a thing of the past, which means that regular maintenance, cleaning, and needing a tech expert to update your features is also a thing of the past.
With a Hosted Phone System, everything can be managed by your host with a simple phone call and, in many cases, you can even update your features and change programming from your own computer with a web interface. The key points here are that damage, theft, and cleaning is no longer on your list of things to do, and making changes is no longer something that takes a lot of effort.
Low capital investment and ongoing savings
The cost of purchasing and installing a Hosted solution is relatively similar to a Traditional PABX, however, the ongoing costs are significantly lower – especially if you choose your provider wisely.
Once you start using the NBN to make calls, SIP phone line rental and call rates are dramatically lower than traditional lines. We mean, up to 60% lower. In addition, if you choose a provider that doesn’t charge you for features you don’t use, or to update your programming, you’ll save even more compared to needing a technician to change the settings in your PABX.
Because everything lives in the cloud, all upgrades and updates take place there too. That means there’s no way that a Hosted Phone System can become obsolete. Our Hosted System actually comes with FREE software upgrades for life, so not only do you save on obsolescence, you also save money, too.
Connecting is Simple
The only part of your phone system that will physically live in your office is your handsets, so connecting is really as simple as plugging them in (once your provider has programmed them with your tailored features and settings).
Switching to the NBN will be Easy
If you don’t yet have the NBN, you still need to prepare for it because it will be a reality for your business sooner or later. The great thing about NBN Ready Phone Systems is that you can start using them even before you get the NBN, as long as you have a good existing internet connection.
We’ve got customers who don’t have the NBN yet and use ADSL services to run their Phone System on SIP, and they have never had a problem. However, if someone requests it and we know their internet connection is not reliable enough, we will be honest and tell them that SIP simply won’t work for them. Make sure your chosen provider does these tests and gives you honest feedback before you use SIP with an ADSL service.
Expand Effortlessly Anywhere
Adding a remote worker, new office, or work from home employee to your phone system is about as easy at it can get. All you have to do is ask your host to program a compatible handset, and all they have to do is connect it to their data service. It means that as your business grows, you won’t have to spend a fortune for your phone system to grow with it.
Give the Appearance of Size
Because Hosted Phone Systems are so affordable, you can include a number of features that have previously been reserved for larger businesses. For example, you may only have a small staff of five, but can have a welcome selection menu that gives your caller a choice between several different departments.
You Can Keep Your Existing Phone Numbers
For most businesses their phone number is an important part of their brand and familiarity with clients. The great news os that keeping your existing phone number is easy with Hosted services.
1300 & 1800 Numbers
These numbers are a great way to give your business a national presence, give the appearance of size, and build familiarity. With a Hosted Phone System, they’re also affordable and easy to set up.
Who Should Be Looking At NBN Phone Systems?
One person businesses
It may sound a bit much at first but, because of the flexibility of both price and size of Hosted Solutions, having one for a one-person show isn’t as ridiculous as it sounds. In actual fact, it could very well boost your business by giving your caller the illusion of size, and when you do add staff, it won’t cost you a fortune to expand your system.
Small to Medium Sized Businesses
Small businesses of all sorts can benefit from a Hosted Phone System, including Cafes, Design Agencies, and Retail stores. If a phone is left unanswered, a caller is more likely to call again if they feel they’ve received a personalised experience when no-one answered. That might include providing them with an automated message giving opening hours, or customising your messages based on the time of day. All of this and more is not only possible, but also affordable and easy, with a Hosted Solution.
Businesses in rapidly-changing industries
If you’re in an industry that’s fast-paced and ever-changing, having a phone system that can be easily updated and upgraded to suit your needs is crucial to staying connected to your clients and prospects. Because a Hosted Phone System is so simple and affordable to upgrade, update, and manage, it’s the perfect solution for rapidly changing industries.
Businesses with multi-site locations
Location is playing a less and less crucial role in business as each day goes by, but no matter where you are, you need to stay connected to your colleagues and your clients. As mentioned earlier, adding staff in multiple locations is easy and affordable, and you don’t have to buy a whole new phone system every time you open a new office.
Businesses with temporary sites
Because handsets that are programmed into your Hosted System can be used with an quality internet connection, anywhere in Australia, temporary sites means that temporary communication is no longer a hefty investment.
How Much Does an NBN Ready Phone System Cost?
Compared to Traditional PABX Phone Systems, Hosted Solutions have a similar initial cost, however, installation of PABX systems can get more expensive because of the need for technicians to spend more time installing them in your office. With a Hosted NBN Ready Solution, you can install the system yourself, as long as the required outlets are all in place.
When it comes to cost, whether you go with a Traditional PABX or Hosted Phone System, you will save a fortune on ongoing costs if you utilise VoIP and SIP technology. If you don’t have the NBN yet, you can still use VoIP and SIP, but a quality internet connection is an absolute must.
SIP line rental and call rates really are low, and we’ve had clients who have saved up to 60% on their monthly phone bill. Make sure you shop around, because some providers keep costs high with the hope that people’s ignorance will get them by.
There are two options, pay as you go and unlimited plans.
The Top 7 Features Of An NBN Ready Phone System
Having provided over 12,000 customers with our Hosted NBN Ready Phone System, here are the Top 7 features that we know most businesses are looking for:
Call Flow Hunt Groups
Route calls to specific departments, office locations, or individual people.
Voicemail To Email
If you don’t want to get your voicemail on your handset, you can have you voicemail messages sent to you your email account as a .wav file attachment.
Call Transfer To Anyone
Transfer your phone call’s internally among your team who are on the network or out to external phone & mobile numbers numbers.
Customise your automated messages based on the time of day or week so your callers get the right message at the right time.
Full Auto Attendant
Welcome your callers will an automated message and offer a selection for them to choose based on their enquiry type.
For the purposes of improving your customer service, legal, or training purposes, you can record calls made to and from your phone system network.
Softphone (iOS or Android App)
Use an app on your computer or smartphone to receive calls on your Hosted Phone System, no matter where you are located. This allows your to just connect your headsets/headphones to your laptop and working remotely for the day and want to be connected as if you are in the office. Or this can also be a very popular solution for companies with remote workers who don’t need a handset on their desk, but want their staff to be able to take advantage of all the above features and more.
You should now have a better knowledge about what an NBN Ready Phone System is, and why it’s important to understand your options when purchasing a new one.
Still, it’s impossible to cover everything, and we know that you may have a few questions lingering in the back of your mind. If you want to talk to one of our NBN Ready Phone System experts, they’re always ready to offer advice and support when you need it. Give our team a call on 1300 049 749.