7 Essential Questions To Ask When Buying A New Phone System

Buying a new phone system can be a minefield as there can be a lot of technical jargon & it probably isn’t something you do every day. Whether it is your first time buying a phone system or your fifth-time upgrading an existing system, things can get confusing, fast.

Based on our experience working with over 12,000 customers over the years, we have found there are 7 essential questions that you need to ask when going through this process. These are the questions that you need to be asking when looking at any perspective phone system providers quote to help you get exactly the right system for you.

Or to begin the process for you, we have provided the questions, and the answers we suggest below:

Is my phone system NBN ready?

At Summit Internet, every phone system that we sell is NBN ready. Your new system will be SIP-enabled, and so will be feature-packed, bringing huge productivity benefits to you and your business.

What cabling requirements will my new phone system have?

Upgrading your phone system does not automatically mean that you will have to alter your existing cabling. Cabling requirements are more often a by-product of your office space than of the phone system itself. However, if you do need to make changes to your existing cabling then there is no need to panic – we can work with you and your IT technician to work out if your cabling is suitable.

How many phone lines will I need?

With a Hosted Phone System, each phone is able to make and receive calls whilst other people are on the phone. The concept of “lines” is no longer relevant with your NBN Phone System.

Which brand is the best for my business?

The brand for you depends on your own unique business circumstances. However, we will say that if you purchase a popular brand you will find it easier to locate spare parts for repairs and expansion. As always, we are here to help you, so chat with one of our friendly advisors to discover which brand is the best fit for your business.

Am I required to sign a maintenance contract when buying the phone system?

In most cases, no. Unless you are a medical facility, then you probably do not need a 24/7 365 on-site maintenance contract. Once your system is programmed and installed professionally, the majority of the changes you need should be able to be handled remotely. So, find a provider who offers suitable remote support and then you will only have to pay for an onsite technician when you really need one.

How will you support me?

At Summit Internet, we are with you every step of the journey. We will be with you today, tomorrow and next year with VIP remote support. Our Australian-based team are here to answer any questions that you might have and make remote programming changes you need.

Do you offer a money back guarantee?

We offer a no questions asked 30-day money back guarantee for hosted phones systems.


In this article, we’ve looked at the 7 most important questions to ask when buying any new phone system.

If you have any other questions when buying a new phone system, please give our team a call on 1300 049 749 who will be happy to help.