NBN Forced Disconnect Costs Local Business $31,200

Dr Michael Kostidis didn’t realise the impact the NBN would have on his Osteopathy clinic.

NBN copper disconnect affected his practise in Doncaster back in February 2019.

“Our current provider didn’t transition us. We then lost our phone number and haven’t been able to receive calls for 6 months”

Dr Kostidis contacted Summit after months of dealing with his current provider.

“Our current provider are a pack of Dodo’s”, Dr Kostidis said.

“Summit have been amazing in assisting us to get back our phone number. Within two weeks, we have calls again and can contact our Patients.”

Dr Kostidis estimates the business loss to be $31,200 in revenue over the period of not having a phone number.

“We’ve noticed a significant downturn in bookings. If patients didn’t have my mobile, we would have been out of business.”

Don’t be a victim of NBN copper disconnection.
Contact Summit Internet to plan the cutover of your phone lines before it’s too late!

We have a range of solutions to work with existing business phone systems using PSTN and ISDN. We can also transition your business to our Cloud Hosted Phone System.

Speak to one of our NBN transition specialists on 1300 049 749.

Myth busting Voice over IP

Time to settle this once and for all!

Now that the NBN is making it’s way out across Australia, avoiding the reality that is VoIP is no longer possible. Sooner or later, over 90% of Australians will be using a VoIP service to make phone calls.

But in the past, poor old VoIP has got itself a bad rap.

Scared traditional PBX resellers are perhaps the greatest culprits perpetuating myths regarding VoIP for business as a viable solution. We provide both Hosted Phone Systems and SIP solutions for Traditional PABX’s so we’ve heard every myth in existence.

But because VoIP is going to be unavoidable, we thought it was high time we got our myth-busting hats on an addressed some of the misconceptions once and for all.

Busting the most common Myths about VoIP

Myth #1 – VoIP is totally unreliable

One of the reasons this myth is so popular is because, if you don’t have the right internet service to make business phone calls, you’re going to experience problems. Way back when VoIP first emerged, this was more common than it is now. Actually – this problem should be non-existent now, if you go with the right provider.

If your phone service is sharing with your internet service, an email download could mean interruptions to your phone calls. There are two possible solutions. The first is to up the bandwidth (only viable for smaller businesses). The second is to get a separate, dedicated data service that exists only for your phone system.

When it comes to running your phone system, using SIP is really the only way to go. It’s next-level, business grade VoIP, and it’s fast, reliable, and affordable.

Myth #2 – You need IT specialists to operate it

VoIP and SIP, once set up, do exactly what your traditional phone lines do. You pick up your phone, dial the number, and talk to someone.

Your VoIP service will simply plug into your modem rather than into a wall socket. But if you want to get technical, with IP enabled phone systems, you’ll also be able to make calls using your computer and mobile devices.

Myth #3 – VoIP isn’t secure

It’s true that VoIP and Hosted PBX fraud is a thing, but most VoIP providers have stricter safeguards than their traditional phone line counterparts. If someone started making lots of fraudulent calls on your phone system, a VoIP provider would know well before you got your phone bill from Telstra.

Myth #4 – VoIP is hard to install and use

It’s actually extremely simple. You simply connect your handsets to your router, and because Hosted phone system handsets are already programmed, you can just start using them straight away. No fiddling about required. As far as operation, the VoIP and SIP handsets look and operate just like normal phones. One touch buttons for all key features.

Myth #5 – Small business doesn’t benefit from VoIP

On average, businesses save 60% on their phone bill compared to Telstra!

VoIP gives small businesses many more features allowing greater flexibility.

The truth is, this probably won’t be the last negative misinformation you hear about VoIP, but sooner or later it will be time to accept that it’s the phone solution of the future.

If you want to get on the awesome VoIP bandwagon, speak to one of our phone system experts. We offer SIP Trunks for Traditional PBX’s and NBN Ready Phone Systems, and we’ll happily go through the pro’s and con’s of each with you.

How Quality of Service can affect your VoIP Calls (and what to do about it)

If you’re using VoIP or SIP trunks, there are a number of factors that can impact the quality of your calls. Many of these have nothing to do with your PBX system or the quality of your VoIP or SIP service.

If a web page loads slowly because you’re downloading a large file, the pauses in your internet speed are usually unnoticeable. But with internet phone calls, these pauses can cause an interruption to your phone call quality.

First and foremost, having a good internet connection is essential to making sure your calls are clear and uninterrupted, however, that’s not all there is to it.

Where does Quality of Service fit into the PBX puzzle?

Before we get into what Quality or Service is, it’s important to understand what it isn’t. This means understanding a little about breakpoints and bandwidth, both of which can impact your calls. Knowing this information means you can rule other issues out before deciding that QoS is the reason for your drop in call quality.


Breakpoints are all of the different locations where a fault can occur in your phone service. Think of the way your plumbing is connected to the public water plant. There are pipes within the plant itself, public pipes and connections, t-sections where the pipe moves from the mains to your house, and pipes to every different tap in your home. When you turn on your tap and there’s no water, the fault could lie in any of these places (probably more, but we’re not plumbers 🙂)

Telecommunications breakpoints work in the same way. There are breakpoints in the public network and inside your premises, from the wall outlets, your PBX system, your modem, and your wall outlets. Breakpoints can impact your call quality and, depending on where they are, finding a solution could be the responsibility of your VoIP service provider, your VoIP service carrier, or your IT team.


The amount of data that can be transmitted through your internet connection in a set amount of time is known as bandwidth. Yes – this one is all about your internet connection.

You will see bandwidth expressed a Mbps (megabits per second). Your connection will have a upload bandwidth (speed of data you send out), and a download bandwidth (speed of data that’s incoming). When you selected which internet connection to get in your office, there would have been a maximum bandwidth included. It’s usually referred to as ‘connection speed’. For example, you may have a plan with a 100GB download limit with a connection speed of up to 25/5Mbps.

When you connect your PBX system to your internet connection, each call will be taking from your maximum bandwidth. If it’s sharing the load with your general internet use, it could put pressure on your bandwidth, and you could experience interruptions and a drop in call quality.

Your service carrier should have discussed your phone and internet use before you signed up for a plan. Often, a single data connection will be able to carry your internet and your phone calls easily. But if it can’t, the best solution is to have a dedicated data service for each. That way, your phone and internet run each on different services, and the use of one will never affect the quality of the other.

What is Quality of Service?

When your call quality drops, the problem could be one that is beyond the power of your phone system provider. It could also be out of the hands of your SIP service carrier, and even your resident IT guy.

These factors are referred to as Quality of Service (QoS) and are concerned with the finer details about how the internet works, and how your devices connect to others.


Latency refers to the time it takes for data to travel from one point to another. When you visit a website, download a video, or send an email, latency refers to how long it takes your computer to connect to the source, and retrieve their data for you to access.


Ping refers to the reaction time of your connection, kind of like the way the reflexes in your body work. It measures, in milliseconds, how long it takes for you get a response after you’ve sent out a request. The faster the ping, the better the reaction time of your connection.

The number of breakpoints your service travels through will influence the speed of your ping.


Devices use packets to communicate with each other over the internet, they use packets. Packets are, put simply, chunks of data sent back and forth.
If device A sends a packet to device B every 10 milliseconds (ms), and device B is sending packets back at the same rate, there is no jitter.

However, if device A is sending packets every 10ms, but device B is busy downloading a large file or video, it may not be able to receive the packet you’re sending in the same timeframe. In this case, it might get zero packets for 60ms, and then get 6 packets all at the same time.

Now, this doesn’t matter if you are browsing websites of checking your email, because 60ms is no time at all. However, every millisecond counts in a phone call. You WILL notice the interruption, no matter which end of the line you are on.

Finding a Solution

The root of QoS issues lie in the wide expanses of the internet. They cannot be repaired by your phone system provider, the carrier of your SIP service, or by your IT guy.

While it’s important that you eliminate other possibilities first, one step closer to a solution is to have a dedicated internet connection. This would exist solely for the purpose of carrying your phone calls. This way, general internet use in your office will never have any impact on your call quality.

If you’re setting up VoIP or SIP in the near future, getting the right provider is an absolute must.  Speak to the team at Summit Internet  on 1300 049 749 to find out more about switching your PBX system to a SIP service.

Is a Cloud Phone System right for my Business?

Put Your Phone System in the Cloud

Cloud phone systems – they’re all the rage! But what are they? A cloud phone system is hosted in the cloud, which means that data is stored in a secure server which you can reach over the internet. A cloud phone system replaces traditional land lines, and is hosted by a provider like Summit.

Instead of an answering machine tape, phone bills, and tons of wires, a cloud phone system is stored digitally. This makes it less expensive and easy to use. Because of this, it improves the way businesses operate.

What’s so great about it?

  1. Cost Savings. A cloud pbx system is much less expensive than traditional land lines. It allows you to sound like a ASX 200 company for a fraction of the price.
  2. Easy set-up. Because the system doesn’t require wire rerouting, cloud-based phone systems are easy and fast to set-up.
  3. Time saving. Traditional business phone systems are high maintenance and require intense set up. Skip all of that and save time.
  4. Remote capabilities. Remote capabilities is a fancy way of saying that you can easily hook a cloud phone system up to mobile phones, so you don’t have to be tied to a desk.
  5. Advanced features. Today’s cloud phone systems have all the advanced features you need, including the ability to add multiple extensions, IVR Menus, call forwarding, voicemail, Ring Groups, and different physical phone options.

What about features?

  1. Voicemail. A cloud phone system differs from a traditional system in part because users can receive their voicemail messages via email on the go.
  2. Call forwarding. A cloud phone system can help you forward calls to your support team, customer service desk, development team, or anywhere else.
  3. IVR Menu. Setup a menu so that your calls can be instantly routed to the correct department or team.
  4. Ring Groups. Group users together in to Teams so that you can direct external and internal calls directly to a group of people.
  5. Phone options. You can use traditional-looking phones in your office, or set up mobile phones to receive calls with a cloud-based phone system.

Why It’s Great for Small Business

Cloud phone systems are ideal for small businesses for a lot of reasons:

  1. Summit Cloud PBX extensions, voicemail, and call forwarding work with your 1300 or 1800 number to create a professional appearance and make your business sound bigger.
  2. Whether you’re crunched for time, money, or all of the above, a cloud-based phone system is the perfect solution with quick set-up and no additional hardware costs.
  3. Summit cloud PBX solution combines a robust blend of features that allow you to be flexible, mobile, and productive – the trifecta for small business.

A cloud phone system is a great fit for any entrepreneur, and Summit’s system will grow with your business, allowing you to focus on running it.

If you’d like to speak with one of our Team about your requirement, call us on 1300 049 479.

Say goodbye to using ISDN and PSTN phone lines forever. How the cloud can benefit your business.

An efficient and effective business phone line service is key to your business staying competitive and making a profit. But with all the technical jargon and acronyms it can be hard to work out which business phone line service is right for your business.

And while there are ISDN and PSTN phone line options to consider, there’s another solution you may not have thought about – the cloud!

What is the difference between ISDN and PSTN?

ISDN stands for the Integrated Services Digital Network, a digital network technology that carries and transmits voice, data, video and fax in a digital format. In Australia, ISDN services can either be a basic rate service, known as ISDN 2 or a primary rate service, known as ISDN 10/20/30.

ISDN2 (BRI – Basic Rate Interface) is the entry-level version and has two 64 kbit/s voice channels and one 16 kbit/s signalling channel that add up to 144 kbit/s.

ISDN10/20/30 (PRI – Primary Rate Interface) provides users with 10, 20 or 30, 64 kbit/s channels permitting for a maximum data rate of approximately 2 megabits per second (Mbit/s). Medium to large businesses usually use primary rate services.

Summit SIP Voice is a business grade voice solution. Suitable for plugging directing to your IP phone system, SIP comes with blocks of 10 lines, 20 lines or 30 lines. Find out more about Summit SIP Voice service here.

PSTN stands for Public Switched Telephone Network lines. With this dedicated service, each line has a unique phone number with the area code of its assigned telephone exchange. Despite the core network being almost entirely digital, PSTN is delivered to the premises via twisted copper pairs in analogue form.

While business phone line services using PSTN are similar in function to residential landlines, they are managed on less congested networks. Even though many businesses are still using PSTN as their business phone line service, there are limitations.

If your business is growing, your office will need to have more than one PSTN line. Installing multiple PSTN lines can become very expensive.

PSTN & ISDN will be phased out soon

As the NBN network is driving a switch from copper based voice services to services that run over broadband & data services, over the next 2-4 years PSTN & SDN will be phased out.

This means that traditional PSTN & ISDN users will be forced into switching to alternative VoIP based voice services. If you want to keep your PSTN Phone numbers, you will have no choice but to move to VoIP based service to replace your old voice lines.

Legacy PBX hardware will need to be replaced as PBX systems will need to be compatible with IP based voice services, or a cloud based phone solution.

Summit Business Cloud Phone Solution

Now you know the difference between ISDN and PSTN, it’s time to discover a more powerful, simple and intuitive business phone solution! When your business uses the cloud as a phone solution, you can forget about the technical jargon and acronyms.

Summit offers a simple, future-proof phone solution that easily scales when your business grows. Benefits to your business include:

  • No more expensive line rental!
  • Multi-site networking becomes simple
  • Savings on your phone bill
  • Free on-net calls between sites
  • One number for multiple devices including iPhone, Android, Mac and PC
  • NBN compatible

Your business also gets the latest equipment, maintenance and customer support from a local service centre.

Find out how moving away from ISDN and PSTN to the cloud can benefit your business. Talk to our friendly and helpful Summit Team Members on 1300 049 749.

3 reasons why your business needs to use a cloud phone solution

If your business uses PSTN or ISDN for its phone system, it’s time to consider a more efficient and cost effective business phone system. Did you know that no matter how small or big your business is, a cloud based phone system may be a better option?

In 2014, the Australian Communications & Media Authority (ACMA) reported that cloud services are increasingly popular with small and midsized businesses

But like anything business telecommunications, it can feel confusing. So here’s the facts about cloud based phone systems for business.

  1. A cloud based phone system can save your business money
    For the last few years, cloud based phone systems have been heralded as the ‘white knight’ of business communications. But outside of all the headlines and hype, it’s important to know how a cloud based phone system can save your business money.

    Because a cloud based phone system doesn’t use traditional phone lines, there are no line rental fees – making it more cost effective than traditional landlines. And with no need for expensive outlays on PBX systems, the cost savings continue!

    When you combine the cost savings with efficient call functionality that’s delivered through the cloud, is it any wonder that cloud based phone systems for business is increasing in popularity?

  2. PSTN and ISDN will be phased out soon
    Did you know that as the NBN network is driving a switch from copper based voice services to services that run over data and broadband services, PSTN and ISDN will be phased out over the next 2-4 years?

    This means that business who use traditional PSTN and ISDN will be forced into switching to different VoIP based voice services. And if your business has legacy PBX hardware it will need to be replaced so your PBX system is compatible with a cloud based phone solution or IP based voice services.

    Summit Business Cloud Phone Solution eliminates the need to purchase and maintain PBX hardware. And with business-grade call features and no central hardware, your phones can be connected at any location and unified into an organisation-wide phone service.

    Got a business with multiple offices or have employees who work remotely? Talk to our friendly and helpful Summit Internet Consultants and find out how our virtual PBX can benefit you. Call us 1300 049 749 today.

  3. When your business grows, it’s quick and easy to add more phone lines and functionality with a cloud based phone system
    Our cloud based phone systems offer functionality and options for businesses that want to cut costs while getting the best features available. From a start-up with a two-line cloud based system to a business that is growing and has multiple locations. Our cloud based phone systems easily and efficiently grows with you.

Get the best business cloud phone solution in Australia – Summit Internet Business Cloud Phone Solution benefits include:

  • NBN compatible
  • No more expensive line rental
  • Locally based customer support
  • Free on-net calls between sites
  • Multi-site networking becomes simple
  • Savings on your phone bill
  • One number for multiple devices including iPhone, Android, Mac and PC

And with Summit’s FlexPBX Max, your business phone cloud technology will always work for you. Say goodbye to expensive repair bills and frustrating overseas call centres. If any of your handsets or equipment suffers a failure, we’ll replace it at no additional cost to your business.

Call our friendly and helpful Summit Team Members on 1300 049 749 today.