The only way for a business to stay in the market over a longer period of time is to constantly work on its growth. Only a couple of decades ago, this required a lot of financial investment, as growing internationally presented different types of costs for a business. The main problem that showed up was connectivity.
Luckily, as technology has evolved, being able to communicate was the first challenge that was tackled, and connectivity has allowed businesses to work together as a seamless unit, despite the fact that people working together can be thousands of miles away from each other.
Even though this has allowed businesses to grow more easily without facing huge expenses, not all of the service providers are equally secure and stable. Additionally, as an increasing number of businesses are relying on technology, the quality of service has become very important, as any problems with the preset network can result in a huge financial loss.
Let’s take a look at how important of a role uptime plays, and why investing in a better service provider will bring better results.
Communication
The reliability of communication is of great importance for every business. Imagine a business comprised of several teams throughout different geographical locations. As the teams are working on a project together, having a communication channel open at all times is necessary for progress. Without it, any problem they come across would take a lot of time to solve, as correspondence channels such as email are not exactly the fastest and most efficient ways to communicate.
This is why many businesses use VoIP service providers with secure networks that are always online and specially made for business purposes. As communication is important now more than ever, using a provider that ensures maximal uptime is necessary for maximal productivity. A provider with an unstable network can lead to slower productivity.
Beside the in-house business communication, many businesses employ this technology in marketing and customer support purposes. This is another business process in which a stable VoIP network is necessary for offering the best service possible.
Company workflow
Even though there are plenty of public software tools useful for business globally, setting up one in-house is a choice many go with due to security reasons. Private networks provide businesses with complete privacy and security that ensures all of the crucial data remains in the business’s ownership.
However, picking the right provider for setting up intranet is a task not to be taken lightly. Uptime also plays an important role in setting up a system like this, as it can greatly impede a company’s performance. Here are a few examples that showcase the importance of intranet uptime:
Collaboration – Teams working together require continuous intranet uptime, as plenty of processes are worked on in unison. There are plenty of scenarios in which this type of approach significantly speeds up time needed for project accomplishment.Collaboration is a necessity in the business world of today, and working on an unstable system can negatively impact the overall productivity.
Document sharing – Businesses have an abundance of documentation that should be accessible to all the employees at all times. Whereas documentation is not always needed, there are times when it is crucial for speeding up a project. This is why a cloud system should be on a intranet that is stable and always up and running.On the other hand, there is always new information that should be added to the centralised knowledge base, or documentation that employees want to send to each other. All this makes it necessary for the system to always be working, as any downtime will impede workflow, increasing the time needed for project accomplishment.
A stable knowledge base – Knowledge base tools are ways of keeping the business efficient, effective and more productive. Hosting such a software tool on an intranet requires speed, reliability and security. Also, this type of tool can be used for different purposes such as project management, which heavily relies on a system’s stability.With a stable system, a knowledge base can grow to become a very important part of a company that should always be accessible to higher management and employees. This is where bad uptime can make the system less effective.
These are only some of the examples of how important the uptime of an intranet is. A company should work on a system that is always online. The importance can be compared to that of a bridge. As long it is standing everything is fine, but in case it collapses, you will immediately experience a loss.
To make sure that your intranet’s uptime is impressive, make sure to work with businesses that have plenty of experience with this type of service.
Financial loss
Why does it all matter? Well, all of the problems that might occur with unstable technology comes down to financial loss. Imagine heavily relying on a VoIP or data system that goes offline every week for one hour, when it matters the most. It makes it impossible for wide range of employees to finish their tasks and move on to others. While this might not be tragical for a small business, the higher it scales, the more damage is being done.
Look at this from another perspective, you are paying an employee, no matter if the communication or data system is working or not. If the system is down, productivity drops, as employees cannot finish their tasks and you, as the business owner, are wasting money every single minute the system is down.
When you have two employees, this might not be a serious issue, but what if you have 200 employees? A single minute of downtime turns into hours of wasted money. To avoid these losses from happening, it is a better solution to work with service providers that guarantee high network uptime.
If you are thinking about creating a business datacenter infrastructure, VoIP system or intranet, one of the first things you should think about is the uptime. Do your research well and always work with a service provider that successfully delivers a high system uptime.
At Summit, we’re making it easy to bring your current handset to FlexPBX by certifying a number of brands so that moving from another provider is a streamlined process.
Simply select from our FlexPBX Pay as you Go (PAYG) plan or FlexPBX Max plan and we’ll hook your current handset up at no extra charge.
Whether your current handset is a Yealink IP Phone, Polycom IP Phone, Grandstream IP Phone, Cisco IP Phone, Snom IP Phone or Aastra IP Phone, we can streamline the move from your current provider with our automatic provisioning templates.
Our team are experts in telephone system migrations. Our project management team will move you from your existing system in record time all with keeping you on the air.
Is your phone system NBN ready? Many businesses are being caught out with the NBN rollout finding out after the fact that their current analogue phone system, key telephone system or traditional pabx is not NBN compatible.
With the arrival of the NBN, your business will need to move from traditional PSTN and ISDN telephone services to IP or SIP telephone services.
Summit has designed a number of ways to make the migration to an NBN Compatible Telephone System as painless as possible. We have an expert team who will work with you to Project Manage your move to an NBN Ready Phone System.
Hosted Telephone System
The easiest way to get a NBN Compatible Telephone Service is using a Hosted Phone System, Hosted PBX or Cloud PBX. With a Hosted PBX, the only equipment required in your business is an Internet Connection and the Phone Handsets on the desk. The Phone System lives in the cloud inside Summit’s Secure Datacentes. FlexPBX from Summit Internet offers you phone bill certainty with Unlimited Standard Local, National and Mobile calls for just $39.95 per user, per month.
PSTN or ISDN Gateway
If you want to keep your existing phone system, such as NEC Xen, NEC Topaz, NEC SV8100, LG Aria, Nortel BCM, Commander Phone System, Siemens PABX, Avaya IP Office, LG IPECS, Samsung PABX, Mitel, Alcatel PABX, Hybrex Phone System or Panasonic PBX, then you will need a PSTN or ISDN Gateway.
A PSTN or ISDN gateway allows you to connect your traditional phone system to the Summit IP Voice Network to be NBN ready.
Summit Internet offers a range of PSTN and ISDN gateways for Voice over IP Telephony on the NBN and work closely with a number of Traditional Phone System Technicals to install and configure your phone system to be ready for the NBN.
Don’t get caught out and be cut off. Speak to us now to move on to a NBN ready phone solution.
When Sunshine Coast Sports & Exercise recently moved in to a new office, they did so without a phone system able to support their business.
Summit Internet through partner Lucidity IT enabled Dr Will Craddock and his team with the FlexPBX Hosted Phone System getting them active within days, not weeks. New phone numbers were issued within 24 hours and handsets shipped to site within 7 days.
“This system is truly awesome! It’s the most flexible phone system I’ve ever seen. The team at Summit Internet were able to assist us with our call flow setup as well as enabling our business with softphones using Counterpath Bria on our iPhones. I would recommend this to any new or existing business looking for a new phone system.” Dr Will Craddock, Director – Sunshine Coast Sports & Exercise
If you’d like to get an AWESOME phone system just like Sunshine Coast Sports & Exercise then the team at Summit Internet would love to talk to you. Simply drop us a line to get started 1300 049 749.
Whether your current handset is a Yealink IP Phone, Polycom IP Phone, Grandstream IP Phone, Cisco IP Phone, Snom IP Phone or Aastra IP Phone, we can streamline the move from your current provider with our automatic provisioning templates.
Our team are experts in telephone system migrations. Our project management team will move you from your existing system in record time all with keeping you on the air.
Many businesses have an ageing phone system. An ageing phone system could be costing your business thousands of dollars a year in maintenance, downtime, lost staff productivity, higher land line rental costs and high call costs.
It’s never been a better time to replace your ageing phone system with industry leading technology from Summit Internet. With Summit Internet’s Hosted PBX, FlexPBX, you can move to a modern phone system in days thanks to our Hosted PBX Technology.
Gain access to amazing features normally only available for BIG businesses
Custom Hold Music – no more radio on hold! Give your customers information about your products and services when they’re on hold.
Call Conferencing – provide a call conference number when having teleconferences.
Voicemail to Email – Voicemail delivered straight to your email. Great for road warriors who need to get their voicemails while traveling.
Call Recording – record phone calls for compliance and training.
No only will you get access to these four features, but also hundreds more on the FlexPBX platform.
We make changing your ageing phone phone system easy! Our experienced Sales & Project Management Teams will work with your business to ensure that you have the correct handset selection, the setup of all users is completed and porting of your existing phone numbers is scheduled to ensure no downtime during the change.
The best things in life are free! You can change to a Hosted PBX from Summit Internet for free on a 36 month contract. For just $39.95 per user, per month, You’ll get a brand new phone handset featuring HD Voice and receive Unlimited Standard Local, National and Mobile Calls in Australia!
Ready to take a look at what a new hosted phone system can do for your business? Call us to schedule an obligation free demonstration on 1300 049 749.
