Select the categories below to view our Frequently Asked Questions
Accounts
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Direct Debit
We do not charge any fees for the above payment methods.
If you are suffering financial hardship, please make contact with our Accounts Team on 1300 049 749 Option 3 to discuss your options.
FlexPBX
You can forward your calls to a mobile phone or another land line.
Call charges will apply in line with your plan.
To arrange a call forward please open a support request by email [email protected]
You can use FlexPBX on any internet connection. Whilst it does work on Mobile Internet, such as 4G, the best results are on a fixed line service, such as NBN, ADSL, Fixed Wireless or Fibre.
- Take your handset home
You can disconnect your handset and take it home. If you require a power adapter, Summit Internet can supply these for $22 Each + Freight.
There may need to be some reconfiguration to your handset if it is configured for VLANs. Summit Internet or your IT Partner will be able to assist you. - Use a softphone
You can use a software based phone. (See What is a Softphone)
FlexPBX Softphone
We can organise an additional desk phone for use out of the office – please contact our sales department ([email protected])
If you don’t want to proceed with the softphones please reply to this email and let us know you don’t require the softphones.
Yes, you can dial a internal extensions or external numbers and transfer calls as you would in the office.
Call parking is handled using the Feature Codes. E.g *3701 Park 1
Yes, just plug in a headset with a speaker and microphone. We can supply headsets at an additional cost.
Yes, you can receive calls on the device you have the softphone installed. It will present with the same caller id as your desk phone in the office.
Yes, you can dial a number just like from your desk phone in the office. It will present with the same caller id as your desk phone in the office.
When the softphone app is open on your computer or smart phone it will ring at the same time as your desk phone.
When the softphone app is closed it will not ring.
It is really easy to control if it will ring or if you will be available to answer calls.
The softphone can be installed on
- Windows
- MAC
- Android
- iOS
You can only have one device logged in at a time.
A Summit softphone will replicate the behaviour of your desktop handset so you can answer the phone away from your desk. Your softphone and desk phone will both ring at the same time. You can answer either of them.
To use a softphone, you can use a USB headset which is available from Summit Internet, or, you can purchase these from most electronics retailers such as Officeworks, Harvey Norman and JB Hi-Fi.
On a mobile device, you can use a Bluetooth Headset.
A softphone is a software application which allows you to make and receive phone calls on your computer or mobile phone.
The softphone application is available for
- Microsoft Windows
- MacOS
- Apple iOS
- Android
Internet
Speed upgrades can be done on certain services.
The time to process these upgrades do vary.
Some service upgrades also have changes to your contractual obligations.
- NBN – Changes can be processed in 2-7 Working Days.
- Fibre – Changes can be processed in 30-90 Working Days.
- Summit Fixed Wireless – Changes can be processed in 1-7 Working Days.
To discuss an upgrade to your service, contact Summit Sales Team on 1300 049 749 Option 1