The Importance of VoIP and Knowing When to Switch

VoIP, or Voice over Internet Protocol, is an emerging technology that is literally reinventing the wheel and completely changing the way we take and place phone calls. This technology refers to an amazing method of IP telephony, that is, the method of using the Internet to place phone calls that are transmitted into digital data.

Namely, when you switch to a VoIP telephone system, you can place free phone calls, and all you need is a good Internet connection. You can say goodbye to costly traditional phone lines and say hello to a free phone call system, which can not only help you save a lot of money, but also help you become significantly more efficient and productive.

However, despite VoIP’s raise in popularity, a number of small businesses are still sceptical about it and choose to remain on the bench while the big guns keep playing the game. They are mostly concerned with the costs of implementing new technologies and they think that the quality of VoIP audio is not as high as it is when it comes to traditional telephone systems. Most importantly, they fear that their phone services will suffer greatly should they experience a power outage.

The truth of the matter is that switching to VoIP is extremely beneficial and all of the benefits it can provide you with significantly outweigh the potential disadvantages. Therefore, take a closer look at the importance of VoIP and the outstanding impact it can have on your business.

Why Is VoIP Really Important?


By switching to a VoIP telephone system, you will provide your business with several very useful benefits. It doesn’t matter what size your company is, since VoIP is designed for everyone, as its primary goal is making phone calls more efficient and effective, while making them free at the same time. Here are the most essential reasons why you should definitely make the switch as soon as possible.

Reducing Your Telecommunication Costs

Instead of using the services of traditional phone companies, a VoIP system turns your phone calls into data sent over the Internet. Therefore, by switching to VoIP, your telecommunication costs will be considerably lower, since you will no longer have to pay for traditional phone lines.

This is especially important for long-distance calls, which, as you must already know, can be quite expensive. What’s more, with VoIP, there will be no reason to maintain two different networks, one for data and the other one for phone lines, so you will save even more money down the line.

Taking Calls On-the-Go

With VoIP, you can take your calls while you are on-the-go, as long as you have a reliable Internet connection. No matter where you are, you can take full advantage of your VoIP telephone system and never miss an important phone call.

This is because VoIP provides you with an amazing call forwarding feature, so you can forward all calls to you mobile phone or even your laptop, since a VoIP system comes with computer software. Therefore, all your customers and clients will always be able to easily reach you by simply dialling your regular business phone number.

Forwarding Faxes and Voicemail to Your Email Inbox

Yet another great reason for making the switch to VoIP is that the system enables you to forward all the faxes and voicemail you receive directly to your email inbox. Having all of your emails in one singular place will greatly help you become more efficient and productive, not to mention that you can easily forward any email or fax to other members of your team.

Virtual Phone Numbers

This is very important for your long-distance customers and clients, as VoIP enables you to have a business phone number with any area code that you want, instead of having only one assigned area code for the location where you operate. Getting those virtual phone numbers means that people who are not in your region can easily contact you without any charges whatsoever.

You certainly realise how important that is for your business growth. Moreover, if you happen to move your business to another location, that would require assigning a new area code to your business phone number, you won’t have to go through all the trouble of transferring your phone services to the new location, changing the number and notifying all of your customers and clients about it.

How Can You Know When Your Business Is Ready for the Switch?

Business Phone System

If you are not sure whether or not VoIP is the right choice for your business, the aforementioned benefits it can provide you with will certainly help you make an informed decision. However, there are certain tell-tale signs that can help you know if your business is ready for VoIP, so you need to pay close attention.

If you are getting so many phone calls that you keep a number of your customers on a busy signal, you can lose a lot of them. They won’t have the patience to wait for someone to pick up the phone. VoIP is very useful in such cases, because it includes auto attendants, as well as call recording, which can help you keep your customers satisfied, and happy customers are loyal customers.

If you feel like you are spending too much money on your traditional phone system (just think about all those long-distance calls and mobile phone bills), then VoIP is definitely the way to go. Not only will you cut down on all those costs, but you will also significantly improve your customer service, since anyone who wants to contact you will be able to do so completely free of charge.


Trying out new stuff can be scary, especially when it’s about your business. You don’t want to expose your business to risks, but you also cannot afford to sit idly on the sidelines. No battle is ever won without risk. You need to embrace new changes and, more importantly, embrace the future.

Switching to VoIP may seem like a major decision, but it is definitely a huge step towards improving your business and leading it to greater success. Therefore, don’t hesitate any longer, but step up your game and enter the grand playing field by switching to this amazingly flexible and cost-effective technology. Make sure you know what to look for when upgrading your phone system and find a VoIP provider that can offer you the best services for your needs.